Canvas Student Support Center

The Office of Online Learning and Educational Technology (OLET) supports you using Canvas to support your learning. 

Going virtual doesn't mean you have to figure out everything on your own! Whether this is your first time using Canvas or you've used Canvas a lot, you may have Canvas issues or questions that need to be answered. We have support resources ready to connect you to the help you need when you need it. 

Visit our Canvas Student Support Center for All Students: 

 Canvas Support for Credit Students

Canvas Support for Noncredit Students

Are you a New Student?

As a new student, you will have some first steps to take to get ready for learning on Canvas. 

Visit our Canvas Student Support Center for New Students for information about activating your student login and logging into Canvas for the first time:

 Canvas Support for New Students

Top 5 Canvas Questions
Where is my class on Canvas?

  • If you are registered for a class and the class has started, you should see the class on your Canvas dashboard. You might see a class before the start date, but this depends on the teacher.  

  • When will I see my class? You should see the class in your Canvas dashboard on the first day of class (check the schedule of classes for the start date, it might not be the first day of the semester.) If you do not see the class, please ensure you are fully registered (waitlisted students do not see classes in Canvas). If you registered within the last 4 hours, you might not see the class until 6 hours after registering.

  • Before your class begins, you can view the class in Canvas by clicking on Courses, selecting All Courses, and scrolling down to Future Enrollments, but you cannot access them until they start. 

Courses button is circled with Future Enrollments section highlighted.

Note: Please contact the CCSF helpdesk if you do not see the class and believe you have been registered for the class for over 6 hours and the class has already started.  

  • All CCSF classes should have a Syllabus in Canvas for student viewing.

  • In Canvas, the syllabus is typically in the course navigation menu and called Class Syllabus. 

  • Note that you might not see the Syllabus until the first day of class, and if you do not see the Syllabus after the first day of class, you should contact your teacher.

Learn how to use the Canvas Inbox in Canvas.

Note: If the course has not started or it has ended, you can write to the teacher’s CCSF email. It’s best using your school email account. To find the teacher’s email address, go to the schedule of classes, find the class, and click on the teacher’s name. 

  • Please chat with Canvas Support if you need help with Canvas, such as viewing grades, submitting coursework, or any Canvas functions.  

  • Do not contact the CCSF help desk for Canvas-related questions.

  • For login, RAM ID, or enrollment issues, please contact the CCSF helpdesk.