Support for Your Online Classes
Face-to-face Classes Using Canvas
Support for students who enrolled in a face-to-face class but because of the College Closure are now transitioning to temporary remote learning in Canvas can be found on the CityOnline Student Support page.
CCSF Help Desk
The CCSF Help Desk can give you help with Wifi, RAM ID, email, and general computer services at CCSF.:
Phone: (415) 239-3711 OR Toll Free (844) 693-4357
For help with Canvas (CCSF's learning management system), please refer to the information below.
Check your computer
It is important to check your computer to make certain that it meets the necessary system requirements for an online class. Additionally, some online classes require specific plug-ins.
The Computer Readiness Test, from the California Community Colleges Online Education Initiative, runs an automatic browser check with results and links for downloading plugins that you might need for your course.
Online Course Support for Canvas
The Canvas Community has many resources. These will open in a new window or tab.
- Canvas Overview (Students) Video
- Canvas Student Guide
- What are the basic computer specifications for Canvas?
CCSF help for logging in to Canvas:
- Claim your RAMID and login to Canvas: Student Guide
- Use your RAM-ID to login at the Canvas login portal, http://ccsf.instructure.com
Once you login to Canvas, you can access more help at the Canvas Help Menu in the left sidebar including 24 hour phone support.