Support for Your Online Classes

Face-to-face Classes Using Canvas

Support for students who enrolled in a face-to-face class but because of the College Closure are now transitioning to temporary remote learning in Canvas can be found on the CityOnline Student Support page

CCSF Help Desk

The CCSF Help Desk can give you help with Wifi, RAM ID, email, and general computer services at CCSF.:

Phone: (415) 239-3711 OR Toll Free (844) 693-4357
Email: helpdesk@ccsf.edu

For help with Canvas (CCSF's learning management system), please refer to the information below.

Check your computer

It is important to check your computer to make certain that it meets the necessary system requirements for an online class. Additionally, some online classes require specific plug-ins.

The Computer Readiness Test, from the California Community Colleges Online Education Initiative, runs an automatic browser check with results and links for downloading plugins that you might need for your course.

Online Course Support for Canvas

The Canvas Community has many resources. These will open in a new window or tab.

CCSF help for logging in to Canvas:

Once you login to Canvas, you can access more help at the Canvas Help Menu in the left sidebar including 24 hour phone support.