Support for Your Online Classes
Face-to-face Classes Using Canvas
Students enrolled in face-to-face classes may be asked to use Canvas. For Canvas support, visit the Canvas Student Support Center.
Check Your Computer
It is important to check your computer to make certain that it meets the necessary system requirements for using Canvas. Additionally, some online classes require other specific plug-ins and applications.
Canvas provides a resource for checking if your browser meets the current requirements. After opening this resource, scroll down to see if your browser meets the requirements and if it doesn't, follow instructions to either update your browser or browser settings.
Information Technology Services (ITS) Help Desk
The ITS Help Desk can give you help with Wi-Fi, RAM ID, email, and general computer services at CCSF:
Phone: 415-239-3711 OR Toll-Free 877-379-2491
Online Course Support for Canvas
The Canvas Community has many resources. These will open in a new window or tab.
- Canvas Overview (Students) Video
- Canvas Student Guide
- What are the basic computer specifications for Canvas? (Note - although Safari is listed as an approved web browser, we discourage using this as your primary browser for Canvas.)
CCSF help for logging in to Canvas:
- Claim your RAMID and login to Canvas: Student Guide
- Use your RAMID to log in at the Canvas login portal, http://ccsf.instructure.com
Once you log into Canvas, you can access more help at the Canvas Help Menu in the left sidebar, including 24-hour chat support.