Chancellor's Office Tax Offset Program (COTOP)

Chancellor’s Office Tax Offset Program (COTOP) FAQ's

1. How will this debt affect my credit rating/standing?

This attempt to collect the outstanding balance on your account will not affect your credit rating. However, your account will be sent to the State of California for collection through your tax refund or lottery winnings. Currently, CCSF does not charge late fees or interest. We do not report your account debt to a collection reporting agency.

2. I received a bill for an outstanding balance that I recently paid?

If you have recently paid your outstanding balance, please disregard this bill and thank you for your prompt attention to this matter.

3. Can I set up a payment plan to take care of this debt?

You may choose to pay your outstanding balance in installments. However, the collection of your debt will continue to go through the State COTOP system.

4. What will happen if I do not pay the bill or cannot pay the bill?

If you choose to not act at this time, the debt will be reported to the State Collection COTOP system.

5. What is the procedure for appealing the charges?

Students who believe their account charges are an error may complete a Student Account Review Form. Students must submit official documentation with the appeal form.

6. Can I view my records online so that I can check the charges?

Yes, you can. Go to your SSB/Web4. Click on Log in using your student ID# and your password. Click on tab for 'Student Account'. To view your account info, click on 'View Student Account by Term' to determine what semester the balance is due for. To view course enrollment info, click on 'Student Portal', then 'Student Registration'.

7. Who can I speak to regarding this debt?

If you need further assistance, please email the Tuition and Fees Office at  tuition@ccsf.edu or you may call the Tuition and Fees Office at 415-239- 3522 between the hours of 8:00 a.m. – 5:00 p.m. Due to the FERPA regulations we are not able to discuss the details a student’s account over the phone.

8. Can I find out about a CCSF student account that is not mine (such as my wife or my son’s records)?

No. Unfortunately, we are unable to release or discuss student account information to a third party. Additionally, we are not able to give out information over the phone.

9. Can I find out about a student’s account my company was supposed to pay (third party vendor. I.e. Dept of Rehabilitation)?

(Please see answer to #8)

10. I was eligible for Financial Aid and should not have a bill for courses. What should I do to correct this error?

You should check your WEB4 account to confirm that you received an award for that term. For any discrepancies, please contact the Financial Aid Department 415-239-3577.

11. I dropped the course on time, but I am still being charged for the course. How do I correct this?

Verify official deadline date to drop by checking the class schedule (www.ccsf.edu/schedule). If the class schedule is no longer available online, then you can verify the date with the Registration Office.

12. I did not attend the class I am being billed for. How do I get my records corrected?

If you dropped the class, we will need a receipt or record of your drop request. In order to correct your records, we will need proof to correct your records. It is the student’s responsibility to drop courses by mandated deadline dates to avoid unwanted grades/fees. You may wish to speak with your instructor about any miscommunication.

13. The instructor said he would drop me if I did not attend but the course was not dropped. How do I get my records corrected?

It is the student’s responsibility to drop courses by mandated deadline dates to avoid unwanted grades/fees. You may wish to speak with your instructor about any miscommunication.