Online Course Support Center
Fall 2018 Welcome email to Online Students:
CCSF Help Desk
The CCSF Help Desk can give you help with Wifi, RAM ID, email, and general computer services at CCSF.:
Phone: (415) 239-3711 OR Toll Free (844) 693-4357
For help with Canvas (CCSF's learning management system), please refer to the information below.
Check your computer
It is important to check your computer to make certain that it meets
the necessary system requirements for an online class. Additionally,
some online classes require specific plug-ins.
The Computer Readiness Test, from the California Community Colleges Online Education Initiative, runs an automatic browser check with results and links for downloading plugins that you might need for your course.
Online Course Support for Canvas
The Canvas Community has many resources. These will open in a new window or tab.
- Canvas Overview (Students) Video
- Canvas Student Guide
- What are the basic computer specifications for Canvas?
CCSF help for logging in to Canvas:
- Claim your RAMID and login to Canvas: Student Guide
- Use your RAM-ID to login at the Canvas login portal, http://ccsf.instructure.com
Once you login to Canvas, you can access more help at the Canvas Help Menu in the left sidebar including 24 hour phone support.
Stop by or call the Educational Technology Office
Ocean Campus- Batmale Hall, room 310.
Phone: (415) 239-3885
Hours: Monday - Thursday, 9 am to 4 pm; Friday, 9 am - 2 pm