Information Technology Services

Technology-based Support and Solutions

The Information Technology Services (ITS) Department supports our campus through the delivery of excellent information technology services to our students, faculty, and staff.

ITS Services

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Desktop Services

Trouble:

Password change, computer issues, software issues, AV issues contact the Help Desk (helpdesk@ccsf.edu, 415-239-3711)
Self Service Password change for student e-mail:
- Via myRam:
  - Click Student Portal
  - Click the myProfile link
  - Click the CCSF email/password reset link (left side)
  - Take note of the Default Password
  - Click the Reset Password button
  - Your student e-mail password has now been reset to the Default Password. Use this to gain access to your account and then change your password to whatever you desire.
- Via RAM ID:
  - Click on "New to RAM ID? Forgot Password?" button
  - Enter RAM ID Username (Student ID number)
  - Choose your “Authentication Type“ and enter requested answer:
    - Challenge Answer, which will use your previously enrolled Challenge Answers.
    - “One-Time Password” (OTP), which will send a message to either your (registered) mobile device or personal email.
  - Once the user’s identity has been verified either by answering Challenge Question or via OTP, the user will be prompted to set a new password.
  - For step-by-step instructions: https://ramid.ccsf.edu/KB/forgotten_password.html

Request:

Free Software for students
Book an appointment for Laptop pickup or exchange *Intranet access required*
Self Service Software *Intranet access required*
Accounts (e.g. Banner, O365, VPN, etc) *Intranet access required*
Computers and Peripherals (Contact the Help Desk, helpdesk@ccsf.edu, 415.239.3711)

Assist:

Consulting
Recommendations
Contact the Help Desk (helpdesk@ccsf.edu, 415.239.3711)

Information:

Student printing: Ask your instructor for locations. Every location has its own process and procedure to print. You can also go to any Library site.
Enterprise Student Printing
Cyber Security:
Enterprise Employee Printing (Konica Minolta Project) *Intranet access required*
Smart Classroom Project *Intranet access required*
Electronic Locks *Intranet access required*

Infrastructure Services

ITS Projects

#	Project name	Project description
1	OCI environment optimization and virtual firewalls deployment, campus firewall replacement	FW and VPN replacement
2	Inventory of hardware, software, and licenses owned by ITS	Fixed Assets Banner module will be configured to manage all District's assets
3	Practice Directives/Policies AP (admin procedures) and BP (board policies)	On-going. Current focus is email maintenance and retention practice directives
4	SSO, Accounts management, iDaaS migration to hosted services - related to Identity as a Service project	Single Sign On implementation
5	MFA rollout	Multi-factor authentication for employees
6	On-boarding/Off-boarding policies for employees	ITS needs the policy and automation reports developed to ensure on-boarded employees
7	Banner 8 PIN to access payroll docs	PIN expires, and employees are not able to access their payrol docs (incl W2). The PIN needs to be replaced with MFA
8	Identity as a Service Portal Guard IDaaS	Move RAMID to the AWS cloud
9	Migration away from legacy IP addresses (147.144 /16)	Migrating to private ip's
10	Eduroam rollout to all campus buildings	new SSID rollout
11	Bookstore move to Smith Hall	Move all systems and prepare infrastructure for the upcoming move
12	Simplify Nudge system	BBH system configured to send class payment reminders to registered students
13	Papercut	Student printing with Konica Minolta
14	KM printing for employees	Faculty and employees print services enablement from any printer
15	Finance Dashboard	Need a web-based dashboard updated daily, reflecting budget status
16	Labs authentication standardization	standardize on student logins and imaging software, printing software, and centralize domain controllers currently located in labs
17	Microsoft 2012 servers removal from service	2012 servers are end of life and need to be replaced as they are considered a cybersecurity vulnerability
18	Time and Effort form creation for one of the SIG reports	Need to be able to push the required form into Form Fusion
19	Windows 2008 servers refresh	Windows 7 Extended Security Updates (ESU) include security updates for critical and important issues as defined by Microsoft Security Response Center (MSRC) for a maximum of three years after January 14, 2020
20	Banner document management AXRM migration to Output Transformation Server (OTS)	AXRM needs to migrate to OTS
21	All Deans and department chairs permissions review	Identify deans and dept chairs permissions, validate and clean up existing settings. Standardize access to forms, queries, and reports.
22	Additional Data Center compute and storage capacity	$85k (storage + support) Planning for a 3-year expansion, for those services that remain on-prem
23	Simplicity	Software to be used by DSPS as Student Information System
24	Specialized security systems for SFPD (cameras)	ITS doesn't have direct management of the cameras. This is a POC.
25	There is a time and effort module within BANNER that hasn't been turned on.	time and effort tracing for FreeCity needs to commence to address previous years' audit findings
26	IPQuality System (IPQS)	Tool to identify fraudulent college applications
27	Degree Works upgrade	5.0.6 to 5.10
28	Campus technology refresh budgeting	Procure and install technology refresh for end user MAC computers, lab computers, and printers
29	Conlan Hall relocations	Build infrastructure and assist Facilities with end users' relocations
30	Smart Classrooms	There are approx 500 classrooms across campus, about 100 of them are smart classrooms. Upgrade 20 Downtown center classrooms.
31	MAC employee training	Ensure all desktop support analysts received basic and/or certification training to support end users' requests
32	Smart Classrooms, Chinatown	Upgrade 20 Chinatown center classrooms to smart standards.
33	Archive site decommissioning	Need to decommission legacy website and help CM's move content to other locations
34	Fog server upgrade	Legacy server that needs to be upgraded and become accessible (for ADA compliance)
35	STEAM Infrastructure	Designing network infrastructure for STEAM building
36	DRT Infrustructure	Designing network infrastructure for DRT building
37	AWS Discovery and Documentation	ITS supports a few servers in AWS cloud
38	CCSF fiber lease renewal with City of SF	20 year lease is coming to renewal
39	Cybersecurity Penetration Test	Sacramento CCC Chancellor's office sponsored CCSF cybersecurity penetration test
40	DataCenter UPS	Broken UPS needs to be replaced
41	A5 Security Implementation	Under guidance of State CO, Healthcheck and security measures to be implemented in O365
42	Java licenses renewal contract	Oracle announced different chargeback structure for using Java licenses. District needs a 5-year contract to cover the use of these licenses.
43	Payroll data going back to 1984	Requested as a matter of public record
44	OLET support	x-train OLET personnel on their IT needs
45	Penetration test finding - Immediate p.16, p.60	Require SMB Signing on 636 devices
46	Penetration test finding - Immediate p.17	Enforce RDP Network Level Auth Safeguards on 91 devices
47	Penetration test finding - Immediate p.18	MS SMBv1 Protocol Remote Code Execution Vulnerability 9 systems to be patched
48	Penetration test finding - One Year p.19	CodeMeter RunTime Heap Leak & Denial of Service 2 systems affected
49	Penetration test finding - One Year p.19	Unsupport Software Mitigations (legacy software)
50	Penetration test finding - One Year p.23, p.62	Missing Patches (Unsupported Applications)
51	Penetration test finding - Three Years p.24	SMB Null Session Authentication 2 windows shares on remote hosts
52	Penetration test finding - Three Years p.25	Consider Disabling Multicast DNS (mDNS)
53	Penetration test finding - Three Years p.26	Unsupported Software Mitigations
54	Penetration test finding - Three Years p.29, p.63	Missing Patches
55	Simple Syllabus Banner integration	OLET requested Simple Syllabus integration with Banner