Trouble:

• Password change, computer issues, software issues, AV issues
• Contact the Help Desk (helpdesk@ccsf.edu, 415.239.3711)

Request:

• Book an appointment for Laptop pickup or exchange *Intranet access required*
• Self Service Software *Intranet access required*
• Accounts *Intranet access required*
• Computers and Peripherals (Contact the Help Desk, helpdesk@ccsf.edu, 415.239.3711)

Assist:

• Consulting
• Recommendations
• Contact the Help Desk (helpdesk@ccsf.edu, 415.239.3711)

Information:

• Cyber Security:
  • Phishing
  • Malware
  • Social Engineering

  • Safe Computing Practices

• Enterprise Printing (Konica Minolta Project) *Intranet access required*
• Smart Classroom Project *Intranet access required*
• Electronic Locks and Keycards *Intranet access required*

• Cabling Installation and Support
• Data Center and Systems Services
• Departmental Computer & Storage Resources (Virtual Machines, Shared Drives, Secure Network Shares)
• Internet Access (WIFI, Wired)
  • MUB Parking Lot Outdoor WiFi Coverage
• OCI Cloud Infrastructure
• Telecommunications (Phone, Fax, Emergency Phones)
• Smart Classroom Technologies

• 100+ Applications including but not limited to Zoom, SARS, BDM, Adobe Sign, Accutrak, Banner, etc.
  • CCC Collaboration Applications
  • City Zoom (Zoom Conferencing)
• O365 for Employees (Outlook email, Sharepoint, Teams, Power Automate)
• Google Workspace for Faculty and Students (Gmail accounts, Google Drive, etc.)
• Website Support (CMS Editing, Publishing and Compliance)
• MyCCSF Mobile App

• Information Security Coordination with City & County and fellow California Community Colleges
• Multi-Factor Authentication
• Vulnerability scans and threat protection (Firewalls, IDS)

Account Request Forms

Employee O365 login required

• Banner and Argos
• BDM and SARS Anywhere
• Computer Accounts for Employees and Contractors 
• Email - Office365 and CCSFMail (Google)
• VPN (Remote Access)

• Standard Computer Configuration *Intranet access required*
• Standard Printer models *Intranet access required*
• Smart Classroom

• Student CCSFMail Standards and Guidelines