Technology-based Support and Solutions
The Information Technology Services (ITS) Department supports our campus through the delivery of excellent information technology services to our students, faculty, and staff.
The Information Technology Services (ITS) Department supports our campus through the delivery of excellent information technology services to our students, faculty, and staff.
Trouble:
Request:
Assist:
Information:
# | Project name | Project description |
---|---|---|
1 |
OCI environment optimization and virtual firewalls deployment, campus firewall replacement |
FW and VPN replacement |
2 |
Inventory of hardware, software, and licenses owned by ITS |
Fixed Assets Banner module will be configured to manage all District's assets |
3 |
Practice Directives/Policies AP (admin procedures) and BP (board policies) |
On-going. Current focus is email maintenance and retention practice directives |
4 |
SSO, Accounts management, iDaaS migration to hosted services - related to Identity as a Service project |
Single Sign On implementation |
5 |
MFA rollout |
Multi-factor authentication for employees |
6 |
On-boarding/Off-boarding policies for employees |
ITS needs the policy and automation reports developed to ensure on-boarded employees |
7 |
Banner 8 PIN to access payroll docs |
PIN expires, and employees are not able to access their payrol docs (incl W2). The PIN needs to be replaced with MFA |
8 |
Identity as a Service Portal Guard IDaaS |
Move RAMID to the AWS cloud |
9 |
Migration away from legacy IP addresses (147.144 /16) |
Migrating to private ip's |
10 |
Eduroam rollout to all campus buildings |
new SSID rollout |
11 |
Bookstore move to Smith Hall |
Move all systems and prepare infrastructure for the upcoming move |
12 |
Simplify Nudge system |
BBH system configured to send class payment reminders to registered students |
13 |
Papercut |
Student printing with Konica Minolta |
14 |
KM printing for employees |
Faculty and employees print services enablement from any printer |
15 |
Finance Dashboard |
Need a web-based dashboard updated daily, reflecting budget status |
16 |
Labs authentication standardization |
standardize on student logins and imaging software, printing software, and centralize domain controllers currently located in labs |
17 |
Microsoft 2012 servers removal from service |
2012 servers are end of life and need to be replaced as they are considered a cybersecurity vulnerability |
18 |
Time and Effort form creation for one of the SIG reports |
Need to be able to push the required form into Form Fusion |
19 |
Windows 2008 servers refresh |
Windows 7 Extended Security Updates (ESU) include security updates for critical and important issues as defined by Microsoft Security Response Center (MSRC) for a maximum of three years after January 14, 2020 |
20 |
Banner document management AXRM migration to Output Transformation Server (OTS) |
AXRM needs to migrate to OTS |
21 |
All Deans and department chairs permissions review |
Identify deans and dept chairs permissions, validate and clean up existing settings. Standardize access to forms, queries, and reports. |
22 |
Additional Data Center compute and storage capacity |
$85k (storage + support) |
23 |
Simplicity |
Software to be used by DSPS as Student Information System |
24 |
Specialized security systems for SFPD (cameras) |
ITS doesn't have direct management of the cameras. This is a POC. |
25 |
There is a time and effort module within BANNER that hasn't been turned on. |
time and effort tracing for FreeCity needs to commence to address previous years' audit findings |
26 |
IPQuality System (IPQS) |
Tool to identify fraudulent college applications |
27 |
Degree Works upgrade |
5.0.6 to 5.10 |
28 |
Campus technology refresh budgeting |
Procure and install technology refresh for end user MAC computers, lab computers, and printers |
29 |
Conlan Hall relocations |
Build infrastructure and assist Facilities with end users' relocations |
30 |
Smart Classrooms |
There are approx 500 classrooms across campus, about 100 of them are smart classrooms. Upgrade 20 Downtown center classrooms. |
31 |
MAC employee training |
Ensure all desktop support analysts received basic and/or certification training to support end users' requests |
32 |
Smart Classrooms, Chinatown |
Upgrade 20 Chinatown center classrooms to smart standards. |
33 |
Archive site decommissioning |
Need to decommission legacy website and help CM's move content to other locations |
34 |
Fog server upgrade |
Legacy server that needs to be upgraded and become accessible (for ADA compliance) |
35 |
STEAM Infrastructure |
Designing network infrastructure for STEAM building |
36 |
DRT Infrustructure |
Designing network infrastructure for DRT building |
37 |
AWS Discovery and Documentation |
ITS supports a few servers in AWS cloud |
38 |
CCSF fiber lease renewal with City of SF |
20 year lease is coming to renewal |
39 |
Cybersecurity Penetration Test |
Sacramento CCC Chancellor's office sponsored CCSF cybersecurity penetration test |
40 |
DataCenter UPS |
Broken UPS needs to be replaced |
41 |
A5 Security Implementation |
Under guidance of State CO, Healthcheck and security measures to be implemented in O365 |
42 |
Java licenses renewal contract |
Oracle announced different chargeback structure for using Java licenses. District needs a 5-year contract to cover the use of these licenses. |
43 |
Payroll data going back to 1984 |
Requested as a matter of public record |
44 |
OLET support |
x-train OLET personnel on their IT needs |
45 |
Penetration test finding - Immediate p.16, p.60 |
Require SMB Signing on 636 devices |
46 |
Penetration test finding - Immediate p.17 |
Enforce RDP Network Level Auth Safeguards on 91 devices |
47 |
Penetration test finding - Immediate p.18 |
MS SMBv1 Protocol Remote Code Execution Vulnerability 9 systems to be patched |
48 |
Penetration test finding - One Year p.19 |
CodeMeter RunTime Heap Leak & Denial of Service 2 systems affected |
49 |
Penetration test finding - One Year p.19 |
Unsupport Software Mitigations (legacy software) |
50 |
Penetration test finding - One Year p.23, p.62 |
Missing Patches (Unsupported Applications) |
51 |
Penetration test finding - Three Years p.24 |
SMB Null Session Authentication 2 windows shares on remote hosts |
52 |
Penetration test finding - Three Years p.25 |
Consider Disabling Multicast DNS (mDNS) |
53 |
Penetration test finding - Three Years p.26 |
Unsupported Software Mitigations |
54 |
Penetration test finding - Three Years p.29, p.63 |
Missing Patches |
55 |
Simple Syllabus Banner integration |
OLET requested Simple Syllabus integration with Banner |
Employee O365 login required