Technology-based Support and Solutions The Information Technology Services (ITS) Department supports our campus through the delivery of excellent information technology services to our students, faculty, and staff. ITS Services Toggle All Desktop Services Trouble: Password change, computer issues, software issues, AV issues Contact the Help Desk (helpdesk@ccsf.edu, 415.239.3711) Request: Book an appointment for Laptop pickup or exchange *Intranet access required* Self Service Software *Intranet access required* Accounts *Intranet access required* Computers and Peripherals (Contact the Help Desk, helpdesk@ccsf.edu, 415.239.3711) Assist: Consulting Recommendations Contact the Help Desk (helpdesk@ccsf.edu, 415.239.3711) Information: Cyber Security: Phishing Malware Social Engineering Safe Computing Practices Enterprise Printing (Konica Minolta Project) *Intranet access required* Smart Classroom Project *Intranet access required* Electronic Locks and Keycards *Intranet access required* Infrastructure Services Cabling Installation and Support Data Center and Systems Services Departmental Computer & Storage Resources (Virtual Machines, Shared Drives, Secure Network Shares) Internet Access (WIFI, Wired) MUB Parking Lot Outdoor WiFi Coverage OCI Cloud Infrastructure Telecommunications (Phone, Fax, Emergency Phones) Smart Classroom Technologies ITS Projects Enterprise, Web and Mobile Applications Services 100+ Applications including but not limited to Zoom, SARS, BDM, Adobe Sign, Accutrak, Banner, etc. CCC Collaboration Applications City Zoom (Zoom Conferencing) O365 for Employees (Outlook email, Sharepoint, Teams, Power Automate) Google Workspace for Faculty and Students (Gmail accounts, Google Drive, etc.) Website Support (CMS Editing, Publishing and Compliance) MyCCSF Mobile App Information Security Services Information Security Coordination with City & County and fellow California Community Colleges Multi-Factor Authentication Vulnerability scans and threat protection (Firewalls, IDS) User Accounts and Access Permissions Administration Account Request Forms Employee O365 login required Banner and Argos BDM and SARS Anywhere Computer Accounts for Employees and Contractors Email - Office365 and CCSFMail (Google) VPN (Remote Access) ITS Standards Toggle All Hardware Standard Computer Configuration *Intranet access required* Standard Printer models *Intranet access required* Smart Classroom Software Student CCSFMail Standards and Guidelines