Complaints About a Course

If you are a student who wishes to complain about a City College of San Francisco course delivered via distance education (online or hybrid), you are strongly encouraged to first talk with your instructor and the department chair. 

If your complaint is not resolved via the instructor or department chair, you can follow the procedure for student complaints below.

Procedure for Student Complaints

The Office of Student Affairs is responsible for making sure that there is a fair and equitable process in place to advocate for students as well as receive and process grievances.

You can learn more and submit an online complaint by visiting Student Complaints and Grievances. 

Complaints About Canvas or an Educational Technology

If you have a more general complaint about Canvas or another educational technology, you can send a message to the Chair of the Educational Technology Department, Kevin Sherman, at [email protected] and the Associate Dean of Online Learning, Jennifer Kienzle, at [email protected].