CCSFmail is the official student email account used at the City College of San Francisco.

City College of San Francisco automatically creates CCSFmail (Google Gmail) accounts for all students. All official CCSF communications are sent to this account and not to any other email accounts.

The benefits of CCSFmail to students are:

  • A lifetime email address, a reliable, secure email service, and a powerful anti-spam service
  • 7 GB of storage space
  • Useful collaboration tools such as Google Docs, and web-based tools such as word processing, spreadsheets and presentations
  • Access to calendaring, tasks, and scheduling features
  • The .edu address entitles you to educational discounts to software, etc.
Frequently Asked Questions

City College automatically creates an email address for you when you apply.

You get two messages sent to the email address you supplied City College on your application.

  • The first message contains your CCSFmail address and the URL used to access mail.
  • The second email contains the initial password for your CCSFmail account.

There are two ways to find out your CCSFmail address:

  1. Look at the emails sent to the email address you supplied City College on your application.
  2. Login to your myRAM Portal
  3. Go to the Personal Information page. Your CCSFmail address will be displayed along with the initial password.

The first time you access your CCSFmail account, you have to choose a password. Please enter the password twice, once in the "Choose a password" box and then in the "Re-enter password" box.

  1. If you want the menus displayed in a language other than English, select the language you want.
  2. Finally, type in the characters you see in the box
  3. If you agree with the terms and conditions of usage, press I Accept.
  4. Click the Create my Account button and you can begin using your CCSFmail account.
  5. If you do not agree to the terms and conditions, press the Cancel button and an email account will not be created for you.

If you are unable to remember your password, contact the 24-hour Help Desk.

Your CCSFmail account is where the college will send all your official City College email: registration dates and details, announcements, etc. It is important that you read these email.

Also as more features become available you will be able to use the various applications, called Google Apps, attached to the start page.

The best way to ensure that you receive all CCSF communications is to use your CCSFmail. Because forwarding email is not reliable, CCSF does not recommend it. If you choose to forward, making sure that you receive and read all CCSF messages is your responsibility. If you want to go ahead with forwarding, follow the steps below

Set-Up Forwarding

  1. Login to your CCSFmail account
  2. Click the Gear link in the upper right hand corner and choose Settings.
  3. Select the Forwarding and POP/IMAP tab
  4. Then click Add a forwarding address
  5. Enter the address where you want to forward your email.
  6. Click Next and then Confirm.

Go to Your Email and Confirm

Google wants to make sure that you are the person who owns the account where you are
forwarding:

  1.  Log in to the email account where you set forwarding to go to.
  2.  Open the confirmation email from Google.
  3. Click the verification link in that email.
  4. If nothing happens, follow the other instructions in the email.

Finish forwarding from your CCSFmail account

  1. Go back to your CCSFmail account
  2. If you aren’t already there, click Settings and then the Forwarding and POP/Imap tab as on page 2.
  3. Select the 'Forward a copy of incoming mail to...' option and select your forwarding address from the drop-down menu.
  4. Select the action you'd like your messages to take from the drop-down menu.
  5. You can choose to keep Gmail's copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  6. Click the Save Changes button to confrim

No, once a mail message is deleted, we are unable to recover it.

Yes, call 239-3711, 24 hours per day, 7 days a week, 365 days a year. Email help is available at helpdesk@ccsf.edu

In order to change your password you must:

  • Logon to your CCSFmail account
  • Click the Gear icon (top right)
  • Click on the Settings link
  • Select the Accounts tab
  • Click the Google Account Settings link
  • On the far left, click the Security link
  • Click the Change Password link
  • Follow the instructions: Password must contain at least six characters, of which at least one must be a number.
  • Click Save or your changes won't stick!

Use of Email

College use of Email

Email shall be considered the primary mechanism for delivering official communication by CCSF to students. The College retains the right to send official communication via email to the official CCSFmail email addresses of students with the full expectation that those communications will be received and read in a timely fashion.

It is recognized that certain communications may be time-sensitive, and therefore, students are expected to check their email on a frequent and consistent basis in order to stay current with College communications. Although you can easily forward your CCSFmail to another account, forwarding is not always reliable. The best way to ensure that you get all your CCSF email is to actively use your CCSFmail account. It's yours for life.

Official CCSF communications contain information that students must have in order to conduct business with the College and for which they will be held accountable. Examples of official communication can include, but are not limited to:

  • Web registration date
  • Testing and prerequisite information
  • Financial Aid information
  • Online class access
  • Knowledge of information mandated by federal, state or local laws
  • Library materials reminders
  • Faculty communication to students

Faculty Use of Email

Email shall be considered an appropriate means for official communication by faculty with students. As such, faculty can require students to check their CCSFmail email on a specific and/or regular schedule.

Student Use of email

Once a student receives a CCSFmail email account, all official communication from the College shall be directed to that account. Students are expected to check their CCSF email account on a frequent and consistent basis.

Forwarding Email

Students who choose to have their CCSFmail email forwarded to a private, unofficial email address (e.g., hotmail.com, yahoo.com, etc.) that is outside the college network address (ccsf.edu) do so at their own risk. The College is not responsible for any difficulties that may occur in the proper or timely transmission or access of email forwarded to any unofficial e-mail address.