Campus code
L
Page URL
/academics/online-learning/cityonline

Conflict Resolution Skills

In this interactive course, students will learn the impact of unresolved conflict on health and practice essential skills for the management of conflict in their own lives, their communities and community health settings. Implications of culture and power dynamics on conflict resolution/management will be examined. Students will develop an understanding of their own conflict style and identify areas for growth.

HCI Lab II

Practice advanced interpreting skills, standards, and protocols, with a focus on active listening, linguistic equivalency, vocabulary development, and ethical decision-making. In addition, practice managing the flow of interpreting sessions, such as maintaining pace, ensuring transparency, facilitating understanding and communication, and respecting communicative autonomy of all parties in fast-paced health care and other settings of varying dynamics and complexity.