Campus code
L
Page URL
/academics/online-learning/cityonline

Conflict Resolution Skills

In this interactive course, students will learn the impact of unresolved conflict on health and practice essential skills for the management of conflict in their own lives, their communities and community health settings. Implications of culture and power dynamics on conflict resolution/management will be examined. Students will develop an understanding of their own conflict style and identify areas for growth.

HCI Lab II

Practice advanced interpreting skills, standards, and protocols, with a focus on active listening, linguistic equivalency, vocabulary development, and ethical decision-making. In addition, practice managing the flow of interpreting sessions, such as maintaining pace, ensuring transparency, facilitating understanding and communication, and respecting communicative autonomy of all parties in fast-paced health care and other settings of varying dynamics and complexity.

Interpreting in Healthcare II

Advanced training for bilingual individuals as integral members of healthcare teams, bridging linguistic and cultural gaps between clients and providers. A focus on specialty areas such as genetics, mental health, physical medicine, palliative care, and issues related to diverse populations. Advanced skills development in ethical decision-making, note-taking, advocacy, active listening, and the art of feedback. Continued development in cultural competency and intercultural communication.