Student Complaints and Grievances
Student Complaint Process
Our goal is to provide students with quality instruction and services at City College of San Francisco. CCSF and its employees make every effort to serve students courteously and efficiently, including acting in accordance with college policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a college employee can bring a complaint, a written or verbal notice of dissatisfaction, to the attention of the appropriate faculty, staff, or administrator at any time. Student complaints may be classified as a grievance and fall into the following three categories: Academic, Non-Academic (Student Affairs), and Title 5/IX Matters (Discrimination/Harassment).
Listed below are resources available to persons who wish to file a complaint at CCSF. If you have a complaint, please contact the department for the applicable resource and follow the complaint processes of that area.
Step 1: Informal Complaint Process
Before filing a formal complaint, individuals should make every effort to raise thier complaint directly with the involved faculty and or manager. Formal complaints will not be reviewed unless an informal process was completed. If addressing an issue informally does not lead to satisfactory resolution, the individual may register a formal complaint with the appropriate supervisor or administrator in alignment with the appropriate administrative procedure below. Complaints escalating to this level must be submitted in writing so that the appropriate administrator can investigate your complaint and respond.
Step 2: Formal Complaint Process
If the student complaint against a Faculty was not resolved at the Step 1 Informal Process, a formal complaint can be submitted to the Director of Human Resources, whose role is to channel the complaint to the appropriate Vice-Chancellor and to the Academic Senate. If any party chooses to pursue the matter to the formal level, all parties shall be given written notice of that fact.
If the Grade & File Review was not resolved at the Step 1 Informal Process, a formal complaint can be submitted to the assigned Dean, whose role is to channel the complaint to the appropriate Vice-Chancellor and to the Academic Senate. If any party chooses to pursue the matter to the formal level, all parties shall be given written notice of that fact.
If the student complaint regarding a Student Affairs employee or policy grievance was not resolved at the Step 1 Informal Process, a formal complaint can be submitted to the Associate Vice Chancellor of Student Affairs.
Step 3: Electronic Formal Complaint Forms
Complaint Process Notice (per Section 600.9
State Authorization (a)(1), Section 668.43(b))
Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
- To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
- To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
- If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
Jeanne Clery Act
The “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” requires that each institution of higher education in the United States which participates in federal student aid programs must produce and distribute an annual report containing crime statistics and statements of security policy. City College of San Francisco places a high priority on campus safety.
A copy of the Annual Security Report (ASR) for the San Francisco Community College District (SFCCD) may be obtained online by clicking the link below: http://www.ccsf.edu/en/about-city-college/administration/police_services/crime_stats.html