Business Office Support Skills Courses
ADVISE: completion of or concurrent enrollment in: ESLN 3500
Students will to perform business calculations including discounts, commissions, markups/markdowns, credit charges, simple/compound interest, and future/present value of loans and annuities. This course includes manual and spreadsheet applications of each topic.
ADVISE: ESLN 3700 or TRST 3332; COMP 9905 or COMP 9245 or COMP 9921 or WOPR 9990
Improve the efficiency of job search strategies and develop methods for researching labor market data, including short term and long term employment projections, and local area employment opportunities. Self-assess strengths and communication skills, write resumes, cover letters and thank you letters, build interviewing skills, use the Internet to gather employment data where faster than average job growth is projected, and overview the importance customer service.
ADVISE: ESLN 3700 or TRST 2322
This course focuses on retaining customers by establishing effective customer service practices. Topics include web-based customer service, electronic communication, the professional work ethic, customer loyalty, needs and wants of customers, difficult personalities, in-person customer service, business letters and emails, how to solve problems, and customer complaints. Students review interpersonal and soft skills.
ADVISE: ESLN 3800
Development of written business communication skills through strengthening business vocabulary, use of common sentence patterns, proper use of nouns, pronouns, determiners, and knowledge of online reference materials.
ADVISE: BOSS 4500
Continued development of written communication skills: punctuation, business vocabulary, varied sentence structure, proper use of verbs, adjectives and adverbs, and use of online office reference materials. Introduction to composing a business report.
ADVISE: BOSS 4500 or ESLN 3800
A lecture-lab course to develop basic writing skills for the business world. Topics include the business writing process, various business audiences, and skills to improve writing, as well as practice writing emails, letters, instructions, and summaries.
ADVISE: Completion of or concurrent enrollment in: BOSS 4510
A hands-on course to develop skills in business writing for digital platforms. Topics include the interactive nature of digital business communication, internet research, multi-media storytelling, writing for business websites, and business use of social media.
ADVISE: ESLN 3400
Students will acquire basic knowledge of the keyboard to interact more efficiently with desktop computers. Instruction covers introduction to the keyboard and development of basic keyboarding skills.
Emphasis on the development and mastery of the numeric keypad on the computer keyboard. Students will learn numeric key location; develop speed and accuracy by touch. This course is useful for data entry, accounting, administrative and office support positions requiring numeric input.
ADVISE: ESLN 3600 or placement in ESLN 3700
Project-based data entry course to provide fundamental skills needed for Medisoft courses and noncredit certificate. Data entry activities into Medisoft with emphasis on the importance of data accuracy, consistency, and completeness.
Formerly COMP 9908
ADVISE: BOSS 6500; ESLN 3600 or placement in ESLN 3700
This course introduces the Medisoft business software application, an industry-standard database used in most medical business offices. This hands-on course provides students the opportunity to learn the procedures of recordkeeping and billing in Medisoft to appropriately enter and retrieve confidential medical records and information.
ADVISE: ESLN 3600 or placement in ESLN 3700; BOSS 6501
This course covers administrative duties and skills in the Medisoft business software application needed for successful completion of the Medisoft for Business Certificate. Topics include appointment scheduling, preparing reports, maintaining patient information, generating bills, maintaining inventory, and preparing assignments.
ADVISE: ESLN 3600 or placement in ESLN 3700; BOSS 6502
This course expands on the administrative duties and skills in the Medisoft business software application needed to apply and/or integrate them to produce real-world business medical simulation projects. This is the last required course for completion for the Medisoft for Business Certificate. Topics includes printing customized Medisoft reports, processing patient payments, and submitting insurance claims.