Issues:

• Password change, computer issues, software issues, AV issues contact the Help Desk (helpdesk@ccsf.edu)

Password reset (self-service):

• Student e-mail password reset:
  • In a web browser, go to https://ramid.ccsf.edu
  • Login with the CCSF ID# & Password
  • Click Student Portal
  • Click the myProfile link
  • Click the CCSF email/password reset link (left side)
  • Take note of the Default Password
  • Click the Reset Password button
  • Your student e-mail password has now been reset to the Default Password. Use this to gain access to your account, then change your password to whatever you desire.
• RAM ID password reset:
  • In a web browser, go to https://ramid.ccsf.edu
  • Click on "New to RAM ID? Forgot Password?" button
  • Enter RAM ID Username (Student ID number)
  • Choose your "Authentication Type" and enter requested answer:
    • Challenge Answer, which will use your previously enrolled Challenge Answers.
    • “One-Time Password” (OTP), which will send a message to either your (registered) mobile device or personal email.
  • Once the user’s identity has been verified either by answering Challenge Question or via OTP, the user will be prompted to set a new password.
  • For step-by-step instructions: https://ramid.ccsf.edu/KB/forgotten_password.html
• Hills server password reset:
  • In a web browser, go to https://ramid.ccsf.edu
  • • Click "myRAM Portal"
    • Click "Student Portal"
    • Click "myProfile"
    • Click the hills.ccsf.edu password reset link
    • Click "Reset Password"
  • Your password will be reset to your birthday-dot-initials in the following format: mmmddyy.fl
    • E.g. if Bob Kane was born January 1st 1982 his password would be jan0182.bk note the use of all lower case letters and the dot between the year and initials.
  • Hills will prompt you for your current password(see above), then require you to enter a new password twice.
    • The rules for a new password are 9 characters minimum and 3 out of 4 of the following:
      • At least 1 upper case letter
      • At least 1 lower case letter
      • At least 1 number
      • A symbol or punctuation mark

For Students:

• Free Software for students
• Multi-Factor Authentication
  • Download Microsoft Authenticator

For Employees:

• Book an appointment for Laptop pickup or exchange *
• Self-Service Software *
• Account request forms * (e.g. Banner, O365, VPN, etc.)
• ListServ Membership management

* Intranet access required

Consulting:

• We can provide what's possible
• We can provide suggestions
• We can discuss your plans

Recommendations:

• Software
• Hardware

• Contact the Help Desk (helpdesk@ccsf.edu)

For Students:

• Student Enterprise Printing
• Cybersecurity
  • Phishing
  • Malware
  • Social Engineering
  • Safe Computing Practices
  • Multi-Factor Authentication
• MyCCSF Mobile App
• Student CCSFMail Standards and Guidelines

For Employees:

• Information page for employees *
  • Employee Enterprise Printing (Konica Minolta Project)
  • Smart Classroom Project
  • Standards

* Intranet access required

Go to the CCSF home page (www.ccsf.edu) for the latest outages. They are listed at the top of the page.