Welcome to ITS

(Information Technology Services)

Service Desk

Service Desk
Get Technology Help!  CCSF employees can get technology support by contacting the ITS Helpdesk.

Help Desk: Visit ITS Help Desk to find out how to get the CCSF technology-related help you need!

 Help

Help
You can contact ITS Helpdesk in one of the following ways:

The Help Desk is staffed year around 24/7 365

Professional Learning Network: The Professional Learning Network (PLN) provides one location to share and access resources, effective practices, and video training to augment professional development and enhance student success.

Lynda.com, Training and How To's: Click here to access technology training resources such as free workshops, manuals and more!

 

Word from Vice Chancellor / Chief Technology Officer

We are proud of the people who work for the ITS. Since 1990s, the ITS Team has brought in several multi-million dollar projects; re-tooled CCSF's data center; developed and rolled out an IT Strategy for governance, standards, electronic commerce and information security; represented Campus on a number of highly visible State and private sector boards and organizations.

We are a full service IT department: Administration, Operations, Systems & Programming, Desktop and Network Services, and run many campus wide programs including 24x7 Help Desk System to meet our customers' needs. We use a combination of staff; in-house, outsourced and contractors, to provide you with best possible service.

We have set an internal goal of providing service that achieves a level of "excellence".

I take personal pride in our organization, and in being able to serve you, our customers. I am available for comment and discussion via email & phone.

Daman Grewal | CTO | Email: dgrewal@ccsf.edu | Phone: (415) 239-3993


How are we doing?

In 2017, the Help Desk fielded over 40,000 calls and emails from CCSF students, staff and faculty. Of the 38,283 help tickets that were filed, 33,225 tickets were resolved and closed (87 % closure rate). Results of customer satisfaction surveys conducted by the Central Help Desk in 2017 are reflected in the graphs below.

For the QA (Quality Assurance) ratings, a value of 5 is a very satisfied customer while a value of 1 represents a very unsatisfied customer. The average QA score in 2017 was 4.4.

Help Desk Customer Satisfaction SurveysQA RatingTop 5 incidents: Printers (15%), PC HArdware (13%), Hardware (13%), PC Software (9%), Window OS (7%)