Welcome to ITS

(Information Technology Services)

Service Desk

Service Desk
Get Technology Help!  CCSF employees can get technology support by contacting the ITS Helpdesk.

Help Desk: Visit ITS Help Desk to find out how to get the CCSF technology-related help you need!


You can contact ITS Helpdesk in one of the following ways:

The Help Desk is staffed year around 24/7 365

Professional Learning Network: The Professional Learning Network (PLN) provides one location to share and access resources, effective practices, and video training to augment professional development and enhance student success.

Lynda.com, Training and How To's: Click here to access technology training resources such as free workshops, manuals and more!


How are we doing?

In 2017, the Help Desk fielded over 40,000 calls and emails from CCSF students, staff and faculty. Of the 38,283 help tickets that were filed, 33,225 tickets were resolved and closed (87 % closure rate). Results of customer satisfaction surveys conducted by the Central Help Desk in 2017 are reflected in the graphs below.

For the QA (Quality Assurance) ratings, a value of 5 is a very satisfied customer while a value of 1 represents a very unsatisfied customer. The average QA score in 2017 was 4.4.

Help Desk Customer Satisfaction SurveysQA RatingTop 5 incidents: Printers (15%), PC HArdware (13%), Hardware (13%), PC Software (9%), Window OS (7%)