Information Technology Services

Welcome. How can we assist?

Trouble

If you're experiencing IT related issues, such as:

- Needing a password reset

- Having computer issues

- Having printer issues

- Having software issues

Contact the Help Desk (24/7/365):

- By phone: (844) 693-HELP (4357)

- By e-mail: helpdesk@ccsf.edu

Request

- Self Service Software (Software for work)

- Software for personal use (home)

- New Account:

* Banner and Argos

* BDM and SARS Anywhere

* Other: Please e-mail the Help Desk with the details.

- New/Upgraded/Replacement computer (Employee Computer Refresh program)

- Quote for IT related items: ITS provides quotes for Standard Computers. For other items, we can provide our typical vnedors. Please e-mail the Help Desk with the details.

Assist

- Consulting

- Recommendations

ITS provides consulting and will assist you in making IT related recommendations. Just e-mail the Help Desk with the details.

 

CCSF Wifi

- RAM ID

Information

Word from Vice Chancellor / Chief Technology Officer

We are proud of the people who work for the ITS. Since 1990s, the ITS Team has brought in several multi-million dollar projects; re-tooled CCSF's data center; developed and rolled out an IT Strategy for governance, standards, electronic commerce and information security; represented Campus on a number of highly visible State and private sector boards and organizations.

We are a full service IT department: Administration, Operations, Systems & Programming, Desktop and Network Services, and run many campus wide programs including 24x7 Help Desk System to meet our customers' needs. We use a combination of staff; in-house, outsourced and contractors, to provide you with best possible service.

We have set an internal goal of providing service that achieves a level of "excellence".

I take personal pride in our organization, and in being able to serve you, our customers. I am available for comment and discussion via email & phone.

How are we doing?

In 2018, the Help Desk fielded over 40,000 calls and emails from CCSF students, staff and faculty. Of the 38,283 help tickets that were filed, 33,225 tickets were resolved and closed (87 % closure rate). Results of customer satisfaction surveys conducted by the Central Help Desk in 2018 are reflected in the graphs below.

For the QA (Quality Assurance) ratings, a value of 5 is a very satisfied customer while a value of 1 represents a very unsatisfied customer. The average QA score in 2018 was 4.5.

Help Desk Customer Satisfaction Surveys