Multicultural retention service outcomes are designed to increase the awareness of counseling and support services that contribute to students’ completion of Associate Degrees, Certificates and/or transfer goals.
Outcomes are developed in department and designated SLO meetings. Current outcomes are used across all 4 retention programs and centered around student needs. They are refined through continued discussions in dedicated assessment-focused meetings.
Assessment tools used across all programs - two (2) surveys:
- One is given to students when they check-in for their counseling appointment and completed before the counseling session -- the other is given immediately afterwards.
- There are different surveys – one for Education Plans and one for program services.
Assessments happens throughout the Fall semester. Data collected and reported during that semester.
Assessment data is reviewed and discussed in planned data-analysis-specific department meetings during Spring semester. Ideas for improvement developed during these meetings will be implemented the following semester and reassessed per the above process for ongoing continuous quality improvement.
Documentation will be compiled from each program and stored in a central location. The Department Chair with Coordinators from the other Retention Centers will summarize that data for yearly program reviews and to update the assessment web pages and forms.