Student Complaint Process: Non-Academic Matters

Student Affairs Complaint Process

The purpose of this Procedure is to provide an equitable means by which a student may pursue a complaint for an alleged violation of college or district policy concerning any student service area program or staff such as, but not limited to: Admissions & Records, Outreach Office, Financial Aid󠄅, EOPS, CalWORKs, Scholarship Office, Matriculation Office, Student Employment, City DREAM, Counseling, DSP&S, Multicultural Retention Services: LSN, APASS, TULAY, AASP, Completion & Retention, Testing/Orientation, Guardian Scholars, HARTS, Veteran's Office, Veteran’s Resource Center, Queer Resource Center, Family Resource Center, Women’s Resource Center, Students Supporting Students, Student Health Services, and Student Conduct & Discipline.

  1. A complaint should first be raised directly with the student service department managers. 
  2. If a direct meeting does not resolve the complaint, or if either party is unable or unwilling to meet, the complaint should be taken to the Department Dean.
  3. The department Dean may take the following action, including, but not limited to:
    • Investigate the complaint
    • Meet with any party separately or facilitate a joint meeting
    • Recommend appropriate action to any party
    • Redirect the matter as appropriate
  4. If the Department Dean fails to resolve the complaint within 20 business days, then the student may file a formal complaint with the appropriate Associate Vice Chancellor or designee. The outcome and decision of the Associate Vice Chancellor or designee is considered final.
  5. If, after the failure of the Department Dean to resolve the complaint at the informal level, and the student fails to file a formal complaint within an additional 5 business days with the appropriate Vice Chancellor or designee, then the matter will be considered dropped.