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Assessment Process

The Language Center is available online or face to face. We work with instructors in the Foreign Languages department. All students in all foreign language courses at CCSF are required to spend at least 1 hour (for a 3-unit class) or 2 hours (5-unit class) per week in the Language Center (online or face-to-face). In Fall 2014 and Spring 2015, all Foreign Langage faculty are using INSIGHT for their classes. In addition to enhanced student-instructor interaction, the use of INSIGHT also now allows us to gather better usage data for the online Language Center. The face-to-face Language Center has consistently gathered these data. Combined, these two data sources tell us about student use: when, how long, how often, and content students access.

Since the start of Fall 2014, we have Langage Centers at Ocean, Chinatown/North Beach, Mission, Downtown Centers -- all staffed with faculty monitors to assist with language and learning as well as with use of INSIGHT.

In addition to the usage data, in Fall 2011, we developed a student survey of roughly 10 questions to gain information about how the Language Center enhances student success in Foreign Language Department courses. These questions align with our program outcomes and help us to determine if students are successfully achieving these outcomes after working with the Language Center.

Some examples of topics include how well the Language Center helps students to be able to: identify the language-learning resources that are most effective for their learning styles; increase their computer skills; refine their study habits; develop a better understanding of other cultures and peoples. This survey is available on the website homepage 24/7. Paper copies are also available in the Language Center facility. (Submission of both online and print surveys is anonymous.) Towards the end of each semester we email the survey to all currently enrolled Foreign Language students. Comment segments are also included in this survey.

Each semester we gather these data, and in department meetings, we summarize these data and review the results with Language Center staff. We use these data to improve our services, increase our variety of language-learning resources, and refine our SLOs.