For your convenience a 1-page PDF version is available for download atACRC FAQ
Which orientations should I take?
Ask your instructor which computer system(s) your course will use.
For additional assistance, refer to the back of the Orientation
Schedule for a list of CNIT and CS courses and the systems they use.
How long does each orientation last?
Plan on 50 minutes. Duration can vary, depending upon the size of
the group, the number of questions asked, and the kinds of problems
that might arise. Fewer delays occur if students arrive on time and
remember to attend the Windows
Orientation (W) or the Macintosh
Orientation (M) before they attend the hills
Linux Orientation (hills).
Am I required to attend more than one orientation?
ACRC staff recommends that you attend the hands-on orientations for
any of the systems your course will use. Handouts
are available covering most of the orientation topics. It is
possible to familiarize yourself with some of the topics or to preview
the topics before attending the hands-on orientations.
Do I sign up in advance for the orientations?
No, just line up outside the entrance to the lab at Batmale 301.
The faculty monitor will call in the group once the area to be used
has been cleared and prepared. (Please note that the hills
Linux Orientation (hills) is open only to those students who
have attended the Windows
Orientation (W) or the Macintosh
Orientation (M); show of attendance receipt is required.)
Will I need to show a current CCSF student identification in order
to attend the orientations?
No, however after the last day to add classes, anyone using the
ACRC is required to submit current CCSF student photo identification
for AccuTrack scanning in order to sign in to use a computer. It is
always necessary to render your CCSF student photo ID to any employee
of the college upon request.
Do I need to be registered in the class to attend orientations?
Ordinarily, it is not necessary to use your personal account(s)
during the orientation sessions, so official registration in the
computer class(es) is not required in order to attend.
How can I find out about areas in the lab that might be reserved by
classes and not available for my use?
The rooms along the left wall may be reserved by authorized
classes. However, room reservations create a greater demand for units
in other lab areas. Check the Room
Reservation sign posted at the door of each room. If you’re not
on campus and you’d like to find out before making the trip, call the
Reception Desk at (415) 239-3492.
What kind of help can I get with my assignments in the lab?
Assistance is limited and usually impossible without textbooks,
class notes, handouts, and/or assignments. Tutors can help with
questions in their topic specialties. The Faculty Monitor can usually
assist with some programming and software questions. Technical staff
can help with hardware problems. Lab Assistants at the Reception Desk
must remain at the desk but can offer limited assistance and can
direct your question(s) to other lab personnel.
What if I forget my password?
If you have a CCSF student photo ID, the passwords on your hills
and shelbyville Linux accounts, your Windows account, your Macintosh
OS X account, your CCSF Gmail account, and your CCSF Wifi account can
be reset. If you are not on campus, passwords may be reset by
telephone at any time: (415) 239-3711 or toll-free (844) 693-4357.
Without the advantage of photo verification, identification can only
be confirmed by your responses to personal questions. Please make the
call from a private location to maintain personal security.
Do I have to sign in to use the lab?
Yes. The bar code on your CCSF student photo ID must be scanned in
at the Reception Desk before you sit down to use any of the computers
in the ACRC. Your bar code will not scan unless you have completed
registration in at least one class in the current semester/session.
Your CCSF student photo ID is kept behind the Reception Desk until you
scan out before leaving.
What kind of storage media should I get to save my work?
At the front of every ACRC computer are 2.0 ports for USB drives.
With a California state photo identification, you may borrow USB 1G
flash drives from the Reception Desk to use for downloading and
printing documents from laptop computers.
How long may I use my account?
Your hills Linux account remains accessible for about two months
after the start of the semester following the semester you were
enrolled in the class that used hills resources. However, your
Windows, shelbyville Linux, and Macintosh accounts are accessible only
until the ACRC closes at the end of the semester. If you want to keep
copies or backups of any of your files, you must download them
before the end of the semester. The SSH Secure File Transfer on the
Windows Intranet and the Fugu application on the Macintosh Intranet
may be used to download files to portable media.
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