Welcome to the Fall 2016 Semester! Please read below for important information regarding improvements to the CCSF WiFi system.

There is no longer a need to sign-up for WiFi service. Instead, you will use your RAM ID which is described here: http://www.ccsf.edu/en/employee-services/technology-services2/ram-id.html

Following is a description of the different WiFi signal names which are called SSIDs.

“CCSF Student” = New student-only service using RAM ID for access. Your RAM ID is your Student ID number along with your individual password. Note the system will ask for a one-time password (WPA Key) the first time you connect. The one-time password is “freewireless4all”.   

“CCSF Staff” = New staff-only service using RAM ID for access. Your RAM ID is your network login ID along with your individual password. Note the system will ask for a one-time password (WPA Key) the first time you connect. The one-time password is “freewireless4all”.

“CCSF Wireless” will be turned off in December, 2016. (Returning students and staff can still use it until December, 2016)

"CCSF Guest" = Temporary service available at CCSF Centers and public events.

Airport, Civic Center and Ft. Mason use "CCSF WiFi" = No RAM ID, only use the password (WPA Key) of "ccsframs".  

 

Getting Help

 

  • For assistance please contact the Help Desk at (415) 239-3711 or Toll-Free at (844) 693-4357. You can also send an email to: helpdesk@ccsf.edu
  • Hands on technical guidance is offered at the Academic Computing Resource Center Lab (ACRC) on the 3rd floor of Batmale Hall. Academic Computing Resource Center (ACRC) Hours

 

 

Additional Information

For more information about your specific computer’s operating system and wireless internet access, read one of the following:

Windows 7  (PDF)

Mac OS X: Leopard  (PDF)

Mac OS X: Tiger  (PDF)

Mac iPhone or iPod touch  (PDF)

Mac iPad  (there is no PDF, but the iPhone instructions are similar)

Linux  ( THERE IS NO SUPPORT )

 

See our list of “FAQs” for more information.

 

Guest Account Request Process

Guest accounts can be requested by Faculty or Staff of City College and provided to an individual or group of individuals for a specified period of time. Guests will have the same level of WiFi access as registered users and will be required to follow the CCSF Computer Use Policy.

Short-Term Individual Accounts: Submit request 2 business day in advance by sending a message from a CCSF employee email account to: helpdesk@ccsf.edu. The request must include the name of the requestor, the name of the guest and the length of time the account is needed. A temporary guest login and password will be provided.

Group Access: This category is for events and activities hosted by CCSF which require WiFi service. Submit request 2 business days in advance by sending a message from a CCSF employee email account to: helpdesk@ccsf.edu. The request must come from the responsible Department Chair or Dean and include a description of the event and the date, time, length and location of the event.