Banner 9 FAQ's

What is Banner 9 and why are we upgrading?

Banner 9 introduces a modernized look and feel for Banner Administrative pages, but the functionality remains unchanged. Users will benefit from an intuitive, modern experience, whether they’re accessing the Administrative pages from their computer or mobile device.

We are required to upgrade by the end of 2018 because vendor support for the Banner 8 administrative forms ends as of December 31, 2018.


What changes can I expect to see in Banner 9?

Banner 9 has a modernized user interface with improved navigation and accessibility. While the pages look different, they contain all of the same fields and sections that you are familiar with in Banner 8.

How do I log into Banner 9?

Please use your RAM ID to log into Banner 9. If you have not created a RAM ID, please create one. You can see a demo video on how to initialize your RAM ID on


Who do I contact if I experience issues in Banner 9?

Please contact the Help Desk should you experience any problems.

Who do I contact if I experience issues in creating a RAM ID?

Look at RAMID Training video:


How do I get my photo changed in the system?

You can get a new photo taken at the ID Card center at SH118 or any of the centers where ID cards are created. New photos will take up to a day to be updated in the system.

What browsers are supported?

All major browsers are supported however, Internet Explorer is not recommended due to performance issues found in testing. Chrome is working the best with Banner 9 and is the preferred browser at CCSF.


I’ve been told to clear my browser cache. What’s the easiest way to do that?

Users can hit Ctrl+Shift+Delete in any web browser to bring up the window that will allow them to clear their cache. As a security measure, always logout of the application and close your browser.

·       In Chrome

·       In Firefox

·       In Internet Explorer


Is Java required for Banner 9?

No, Java is not required for Banner 9.  Banner 9 is web based and therefore does not require the Java plugin like Banner 8 does.

Can I control my user preferences in Banner 9 like I can in Banner 8?

Users are unable to create custom color schemes or add custom links to their main page in Banner 9.

What are the keyboard shortcuts in Banner 9?

Some keyboard shortcuts have changed in Banner 9. Please reference this Knowledge Base article for an updated list of shortcuts.


Will the personalized My Banner menu I created in Banner 8 remain in Banner 9?

Yes, your My Banner menu will carry over from Banner 8. 


Where can I find the items that were available under the Banner 8 Options dropdown menu?

Banner 9 has separated these items out into two separate dropdown menus: Related and Tools. The Related menu contains the related pages that were previously listed under options and the Tools menu contains the actions that were listed there.

dropdown menu

How do I change between Compact and Expanded layout in Banner 9 Admin pages?

Banner 9 gives you the option of viewing the Banner 9 pages in an Expanded or Compact view. The Compact view reduces the amount of white space on a page, allowing for the visibility of more fields on a page. You can toggle between the two views in the Page Layout section of the Tools menu.

How do I get more records to display on a page in Banner 9?

Banner 9 gives you the option of displaying fewer or more records on the screen for certain pages. Click on the Per Page dropdown at the bottom of the list of records on these screens to control the number of records displayed. Please note that your choice is not retained upon exiting the page.


Where can I see demonstrations of Banner 9?

A navigational demo video has been posted with some other videos and can be accessed

Where can I go to get more familiar with Banner 9?

A Banner 9 environment has been created to allow current Banner users to experience Banner 9. Please click this link to access: 

SDE information can now be found by clicking on More Information.


Will my security access change with Banner 9?

No.  Your Banner form/page security will be the same in Banner 9 as it was in Banner 8. In case you think your access to a certain form is not working, please submit a helpdesk ticket

Will I be able to continue using Banner 8 after Banner 9 is launched?

No.  Banner 8 will no longer be available after Banner 9 is launched. 

How do I search for someone by name in the keyblock of a page since there doesn’t appear to be a name field like there is in Banner 8?

Banner 9 pages that include an ID field also have a hidden name field that can be used to search by name, just like you could in Banner 8. In order to access the hidden field simply tab out of the ID field to access the name field.

When cursor is in the ID field:


How do I access BDM (Banner Document Management) in Banner 9?

BDM can now be accessed by clicking on Add and Retrieve