Clear Your Cache

When you access web pages across the internet, information is downloaded, and some of that information is locally stored in your cache, so that future visits to this same page can use and reference your local version and not download a new version. Thus accessing web pages is faster. However, when web pages have been updated, and your computer continues to load its old stored copies in the cache, you can experience problems. So periodically it's a good idea to clear the cache. 

If you think your browser software -- Chrome, Firefox, Safari, Internet Explorer -- is showing you an old cached version of this web page or if you are having troubles logging out, you can fix this by clearing your browser cache. The steps to clear your cache vary by browser (including versions of the same browser), so use the examples below as guidelines.

Here are a few examples:

  • If you are using the CHROME browser, you clear the cache by:
    • Windows: From the menu in the top right of the page (to the right of the address bar and the right of the star -- it's 3 horizontal lines), choose Settings.
      • From within Settings, scroll to the bottom and click link for Advanced settings
      • Under the Privacy category, click the button Clear browsing data
    • Mac: From the top menu bar, choose Chrome, then Clear Browsing Data.
      • At next screen, choose the last 4 weeks or the beginning of time from the menu labeled Obliterate the following items from:
      • Be sure that the checkbox for Cached images and files is checked. You can uncheck everything else.​
      • Click Clear browsing data button.
  • If you are using the FIREFOX browser, you clear the cache by:
    • From the menu in the top right of the page (to the right of the address bar and the right of the star -- it's 3 horizontal lines), choose Settings then Options (early versions) or History (latest version).
    • In History section, click the link "clear recent history".
    • In the Clear your recent history window, for Time range to clear: choose Everything
    • Under the Details section, check the box Cache. You can uncheck everything else.
    • Click the Clear Now button
  • If you are using the INTERNET EXPLORER browser, you clear the cache by:
    • From the gear menu in the top right of the page (looks like a gear), choose Safety and then Delete browsing history.
    • Within the Delete Browsing History window that opens, be sure the box is checked next to Temporary Internet files and website files. You can uncheck everything else.
    • Click Delete button.
  • If you are using SAFARI (Mac), you can clear the cache by:
    • In the Safari menu bar, click the Safari option.
    • Select the Preferences link.
    • In the Preferences window, click the Advanced tab.
    • At the bottom of the window, select the Show Develop menu in menu bar checkbox.
    • Return to the Safari menu bar and click the Develop option.
    • Select the Empty Caches link.