Fundamentals of Technical Support

What will I learn in this program?

Students graduating with an Associate in Science degree at City College of San Francisco with a Major in Computer Networking and Information Technology (CNIT) may seek employment in entry-level network administration or computer technical support positions. After completion of the required General Education areas and 21 units of CNIT courses with a grade of C or better, a student could qualify for an A.S. degree with a Major in Computer Networking and Information Technology. The Major consists of completion of the Core Courses and 9-11 units of required courses from one of the option areas listed below.

For students who wish to transfer to a four-year college, or who want computer training that will lead to employment, the Computer Networking and Information Technology Department offers certificate programs. Areas of study include computer technical support, networking, and security.

Students who complete vocational and occupational department certificates demonstrate technical and professional competencies that meet industry standards for employment, and are prepared for industry-recognized external certification exams.

Transfer to Other Colleges and Universities
Students who complete the two-year Associate in Science degree program may choose to continue their education and earn a Bachelor’s degree. City College of San Francisco has transfer agreements with many of the California State University and University of California campuses.  Students who are interested in transferring after completion of the two-year degree program should consult the “Transfer Information” section of this catalog and discuss their plans with their program advisor or counselor.

Certificate Curricula
The certificate programs are designed to meet the needs of students who want 1) to obtain entry-level employment, 2) to advance in their current positions, or 3) to change careers. Certificate programs enable students to demonstrate specialization in areas such as computer technical support, networking, security, and web site development techniques.

 Requirements for the Certificate of Accomplishment or Achievement. A student may obtain the Certificate of Accomplishment or Achievement by completing each of the courses offered in the certificate programs as listed below with a grade of C or better.

Ten certificate programs are available. Each program prepares a student for a different career path. Additional information is available from the Department Chairperson.

Advanced Routing & Switching (Cisco) Certificate

The program of study for the Certificate in Advanced Routing & Switching (Cisco) includes instruction and practice in the theory, design, configuration, and operation of Enterprise Local and Wide Area Networks.

Computer Technical Support Certificate

This program provides instruction in the support of a typical workplace computer environment including hardware, operating systems, and application programs. Students in this program practice diagnostic troubleshooting, technical and logical problem solving, end-user training, and customer relations skills.

Computer Technician Certificate

This program of study includes instruction and practice in the identification, installation, and configuration of hardware devices to build, maintain, upgrade, and improve performance of a computer system. This course prepares students for Comp TIA’s A+ exam, a certification equivalent to six months’ work experience as a computer technician.

Convergence Technology Certificate

The program of study for the Certificate of Accomplishment in Convergence Technology provides instruction in the fundamental concepts and technical skills needed for Technicians who will specify, implement and manage basic components of data, voice and multimedia convergence applications and understand basic problem analysis and resolution for converged technologies. It prepares for the Comp TIA Convergence+ Certification.

Digital Home Technology Integration Certificate

The program of study for the Certificate of Accomplishment in Digital Home Technology Integration provides instruction in the fundamental concepts and technical skills needed to install, maintain and troubleshoot computers systems that are present in a modern home or office, including those delivering the Internet and audio/visual digital data, and those controlling the network, appliances, security and utilities of the home. It prepares for the CEA-Comp TIA DHTI+ Certification.

E-Commerce Systems Development Certificate

The program of study for the Certificate of Accomplishment in E-Commerce Systems Development provides instruction in the fundamental concepts and technical skills needed to design, develop, and support a commercial Internet website and database. Teams of students in this program plan, design, develop and test a working practical project in the workplace or on campus.

Fundamentals of Networking Certificate

The program of study for the Fundamentals of Networking Certificate provides a solid core of the concepts and terminology, an introduction and overview of all aspects of computer networking, including components and principles of local and wide area networking and the Internet. Students who complete this certificate will be ready to undertake further study and advance to more specific industry training.

Network Security Certificate

This program provides instruction in the measures that must be taken to detect and prevent network security mistakes and vulnerabilities, and includes descriptions of common attacks and methods to configure the operating system, servers, routers, firewalls, and email.  Preparation for the Comp TIA Security+ exam.

Routing and Switching (Cisco) Certificate

The program of study for the Certificate in Routing & Switching (Cisco) includes instruction and practice in the theory, design, configuration, and operation of simple Local and Wide Area Networks. This course of study prepares students for entry-level positions in network administration and for the Cisco Certified Network Associate (CCNA).

Web Site Development Techniques Certificate

The program of study for the Certificate of Accomplishment in Web Site Development Techniques includes instruction and practice in the configuration and operation of web sites. This course of study prepares students for entry-level positions in web site administration.

Windows Networking Certificate

The program of study for the Certificate of Accomplishment in Windows Networking includes instruction and practice in the theory, design, configuration, and operation of local and wide area networks using Microsoft Windows servers. This course of study prepares students for entry-level positions in network management and technical support of Windows networks.

Wireless Networking Certificate

The program of study for the Certificate of Accomplishment in Wireless Networking includes description, installation, and configuration of network devices for wireless communication, and focuses on issues of performance and security. Completion of the certificate prepares students to take the Certified Wireless Network Administrator (CWNA) and the Certified Wireless Security Professional (CWSP) exams.

What kind of jobs can I get once I complete the program? How much will they pay? What “demand” is expected for these jobs?

Occupation

Average Annual Salary

Expected Regional Demand

Computer Support Specialists

$37,800

Faster than Average Growth

Network Systems and Data Communications Analysts

$47,100

Faster than Average Growth

Database Administrators

$49,700

Faster than Average Growth

Computer Programmers

$50,100

Faster than Average Growth

Computer Systems Analysts

$54,600

Faster than Average Growth

Network and Computer Systems Administrators

$55,100

Faster than Average Growth

Managers

$65,800

Average Growth

 

Does this program have any special enrollment requirements?

N/A

Does this program have any special costs?

N/A

How long will it take to complete this program?

Degree/Certificate

Time to Complete*

Award of Achievement Degree in Computer Networking and Information Technology

2 Years

Certificate of Accomplishment in Advanced Routing & Switching (CISCO)

1.5 Years

Certificate of Achievement in Computer Technical Support

1.5 Years

Certificate of Accomplishment Computer Technician

1 Year

Certificate of Accomplishment in Convergence Technology

? 1 Year

Certificate of Accomplishment in Digital Home Technology

? 1 Year

Certificate of Accomplishment in E-Commerce Systems Development

1 Year

Certificate of Accomplishment in Fundamentals of Networking

1 Year

Certificate of Accomplishment in Network Security

1 Year

Certificate of Achievement in Routing and Switching (CISCO)

1.5 Years

Certificate of Accomplishment in E-Commerce Systems

1.5 Years

*Based on full-time attendance or 12 units per semester


How do I get more information on this program?

Department website:
www.ccsf.edu/cnit
Office: Science 147
Phone (415) 452-5323

Program coordinator information: 
Carmen Lamha
clamha@ccsf.edu
Phone (415) 239-3396