CNIT 105 IT Customer Support (3)
Lec-3
Credit, Degree Applicable
P/NP Available
PREREQ.: CNIT 104.
ADVISE: CNIT 106 or 101 or 102.
Overview of the concepts and procedures associated with operating a technical support center or help desk call center, with particular emphasis on technologies that can facilitate the work and generate statistics. Extensive simulated and hands-on experience, role-playing and problem solving to practice good customer service and communication skills.
CSU
Computer Support and Customer Support.