CNIT 105 IT Customer Support (3)
Credit, Degree Applicable
Introduction to the field of technical support, including the critical people skills and exceptional technical knowledge required to provide outstanding service. Emphasis on information resources and technical tools needed most to function effectively in a technical support position.
After successful completion of this course, students will be able to:
- Outcome 1: Distinguish good customer service from poor customer service.
- Outcome 2: Locate technical support information, resources, and updates from various sources.
- Outcome 3: Evaluate the management effectiveness of help desk operations.
- Outcome 4: Apply end-user training to various incidents.