BOSS 3502 Customer Service Principles
45 hrs
ADVISE: ESLN 3700 or TRST 2321
This course focuses on retaining customers by establishing effective customer service practices. Topics include web-based customer service, electronic communication, the lost customer, customer feedback, and behaviors to satisfy new and existing customers.

After successful completion of this course, students will be able to:

Find more details on this course in its official Course Outline of Record