CCSF Web Site Standards & Practices

The CCSF web site is an important strategic asset that leverages the power of the Internet and the World Wide Web as an educational and marketing tool. On several levels, the web site helps the college fulfill its mission and vision to meet the needs of its faculty, staff, student body, and community.

The Web Site Standards and Practices were created to promote the college's academic schools and departments, programs and services, and students, who altogether make up the college online community. The web site also functions as a valuable means of communication between the college and the communities, which it serves.

Mission Statement

The Mission of the CCSF Web Site is to provide access to quality informational resources in an atmosphere that encourages creativity and intellectual freedom, and to provide timely, helpful, and accurate information about classes, programs, individuals, events, and services while showcasing CCSF as an innovative leader in quality educational opportunities.

Vision Statement

The Vision of the CCSF Web Site is to:
  • Be representative of the entire CCSF community
  • Be user-friendly with clear navigation, searchable information, and interactive feedback
  • Be sensitive to user limitations
  • Be current with valuable information about CCSF programs and services
  • Be responsive to questions, consider comments and feedback, and provide contact information
  • Be visually appealing while maintaining the general college identity and brand
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Guiding Principles

1. Guiding Principles

1.1 CCSF will provide Web Hosting services in an intellectual environment that encourages the free and open exchange of information and ideas for administration, faculty, staff, and students who wish to create a web presence using the College web servers. The College encourages an atmosphere of intellectual respect and responsibility to ensure everyone enjoys creative freedom without fear their intellectual efforts will be violated, altered, destroyed, or plagiarized.

1.2 To ensure an atmosphere of intellectual freedom and respect, the College requires that all members of the College online community accept responsibility to protect and respect the rights of others. Any member of the College online community who, without authorization, accesses, uses, alters, or destroys the intellectual property of others or who accesses, uses, alters, destroys, or denies access to College information resources will be subject to disciplinary action and possible criminal prosecution.

1.3 While the College encourages the free and open access to information resources and exchange of ideas, all users of College information resources should have the right to choose which information to access and view. Users of College information resources should therefore take responsibility and reasonable care to neither knowingly nor deliberately expose others to material that might be considered offensive. Since the web site is the world's window to CCSF, the College encourages all members of its online community to exhibit high ethical and intellectual standards.

1.4 These principles apply to all members of the College online community, including administration, faculty, staff, and students of the College. While the College encourages intellectual and creative freedom, it also highly encourages responsible use.

1.5 The purpose of the Standards of Conduct is to ensure security of the information and technology provided by CCSF to members of the College online community and to promote the efficient, effective, ethical, and legal use of the web site and information resources. The spirit of these standards is to encourage respect and cooperation and promote the ethical, legal, and secure use of the web and information resources. The College provides web host services and access to information resources with the understanding that members of the College online community will contribute positively to the free and open exchange of information and ideas.

1.6 The College expects its online community members to use the web and information resources in a manner consistent with instructional and administrative objectives of the College. Members are encouraged to safeguard personal information, passwords and authorization codes, and other confidential data. In exchange for hosting and access services, members of the College online community agree to abide by these guidelines. These standards and practices guidelines are not necessarily all-inclusive, and may be modified at any time.

1.7 Web-Hosting Services are a privilege that requires individuals to act responsibly.
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Standards of Conduct

2. Standards of Conduct

2.1 Respect the Privacy of All Members - Intentionally seeking out or divulging access, personal, or sensitive information to unauthorized individuals or groups without explicit authorization or to encourage others to seek out or divulge such information will be considered a violation of this policy.

2.2 Respect the Rights of All Members - Behavior that creates an atmosphere discouraging intellectual and creative freedom, disparaging individuals or groups, or expressing intolerance based on ethnicity, religious belief, or sexual orientation will be considered a violation of this policy. See the non-discrimination guidelines as stated in the CCSF "Equal Opportunity Statement" listed in the catalog, URL:

2.3 Respect System Security and Integrity - Activity that threatens the security of the College web site and information resources, unreasonably taxes system resources, makes frivalous use of system resources, or interferes with the efficiency of system resources will be considered a violation of this policy.

2.4 Respect College Policies - Use of information resources or technology, networks, or other computing resources that violate general College policies or procedures or violate the ethical or legal use of software or administrative data will be considered a violation of this policy.

2.5 Respect the Law - Use of the College web or information resources that violate penal or civil law, including but not limited to intellectual property, trademark, or computing resources, libel, or other civil rights violations, will be considered a violation of this policy.
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Web Host Administration Standards

3. Web Host Administration Standards

3.1 The Information Technology Services Department (ITS) is responsible for administration of Internet services. ITS recognizes the growing desire and need of administration, faculty, staff, and various College services and programs, as well as student clubs and organizations to create a web presence. At the same time, ITS is also responsible for ensuring the safety and security of its technology and the security of confidential information and other real and virtual assets. ITS will use the following guidelines to fulfill these responsibilities.

3.1.1 Host Internet Services - ITS is the official provider of connectivity and Internet Services to all College academic and administrative programs and services. ITS will provide Web Authors a reasonable but limited amount of space on the host web server. Additional space may be granted to various administrative or academic programs and services upon request with school approval.

3.1.2 Provide A Safe and Secure Environment - ITS will provide all User ID and password access to Internet services. To safeguard the security of the web host and integrity of the web site, access to the web host is granted only to authorized individuals or Web Authors. ITS will make every effort to provide an environment free from hostile, discriminatory, unethical, or illegal activity.

3.1.3 Support And Service - ITS will make every effort to provide Internet-related Host and Network Administration support services for College administration, faculty, staff, institutional programs and services.

3.1.4 Ensure A Free and Open Atmosphere - ITS, through the Webmaster, will provide an atmosphere for free and responsible expression of creativity and exchange of information and ideas within ethical and legal boundaries. ITS will support College policies and guidelines with no other restrictions or censorship to content except when directed by the ITPC (Information Technology Policy Committee) or legal Counsel.

3.2 The "Web Host" is the college's gateway to the Internet and is where all web pages are stored and maintained. The CCSF web site uses a centralized Host, meaning all administrative, academic, and organizational pages are stored on the host systems. Individual's web pages are centrally stored, but they are not part of the official CCSF web site. Centrally located Hosts allow for greater control over access, security, integrity, and reliability of the college web site.

3.3 A "Web Author" is any individual responsible for uploading web pages to the web server. Each Web Author is provided access only to the directory he or she will be responsible for maintaining and should not share this access with anyone unless the Department Chair, supervisor, or School Dean and Webmaster are notified. If a Web Author needs to temporarily or permanently transfer access control to another person, the Department Chair or School Dean should submit a request to the Webmaster. Access for Individual's web pages is non-transferable.
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Server Access & Management

4. Server Access & Management

4.1 The "Web Host" is where all institutional web pages are stored and maintained. To ensure the integrity and security of the Host, access will only be granted to authorized individuals, e.g. Web Authors. Web Authors must request a UserID and Password using the "Department Web Site Request Form". The Webmaster will contact the following people for permission:

4.1.1 Department Chairs for instructional departments
4.1.2 Team Leaders or Supervisors for Administrative departments
4.1.3 Office of Student Activities for student clubs and organizations
Before submitting the "Department Web Site Request Form", the designated signee should review the web pages to ensure the pages adhere to the "Web Page Development Guidelines" and do not violate any of the "Web Page Standards & Practices."

4.2 Access to the web server will not be given to non-CCSF personnel. Schools or Departments that have outsourced web page development must make arrangements with the Webmaster for transferring files to the appropriate space on the web server.

4.3 Student Clubs may request server space through their Faculty Advisor and/or Dean of Student activities (or designee.) Club Faculty Advisors will be responsible for approving club web pages and submitting Request for Computer Account forms to ITS.
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Dispute and Complaint Procedures

5. Dispute and Complaint Procedures

5.1 All web pages hosted by the college Web Server are subject to review for adherence to the Web Site Standards and Practices and the Web Page Development Guidelines. Reviews may be conducted at any time by the Webmaster and/or college management. Complaints may also be submitted by any web site visitor. All complaints, regardless of who originated them, will be treated seriously and equally.

5.2 Violations of the Web Site Standards and Practices and the Web Page Development Guidelines shall be reported to the Webmaster via email. Web-based complaints must include a valid email address. Anonymous complaints or complaints with forged email addresses will not be reviewed.

5.3 Complaints about web pages should be submitted to the Webmaster and must include justifiable reason(s) for the complaint. The complaint must list:
5.3.1 The specific Standards & Practices or Development Guidelines line item(s) of which the web page is in violation.

5.3.2 The URL

5.3.3 Specific location of the item in violation.

5.3.4 Valid name and address
Complaints that do not provide these items will be disregarded. Anonymous complaints will be disregarded.

5.4 Complaints will be submitted to the Webmaster for initial review. If the Webmaster determines the complaint valid, the Webmaster will contact the appropriate "Web Author" to discuss the complaint, explain the violations, the correction needed, and by what date. If violation is not corrected by the agreed upon date, the Webmaster may disable the page(s) in violation.

5.5 If the Web Author disputes the findings of the Webmaster, the Web Author may submit a memo to ITPC or chair of Oversight Reveiw Committee detailing:
5.5.1 Webmaster's findings

5.5.2 Author's reasons for disagreement

5.5.3 URL of website in question

5.5.3 Supporting documentation may also be submitted
This review will consist of at least three members of the ITPC excluding the Webmaster (The Web Team). The Web Team will review the original complaint and the Webmaster's findings. If, after this review, the Web Team concurs with the Webmaster's findings, the Web Author will be notified that the web pages are in violation. This decision will be final.
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Legal Requirements

6. Legal Requirements

6.1 Web Authors are responsible for ensuring web pages abide all department, college, district, city, state, and federal policies, rules, and laws. These include, but are not limited to matters of copyright, trademark, registered trademark, obscenity, sexual harassment, and hate speech. Web Authors are cautioned to use licensed software, freeware, or shareware for which the required fee has been paid. Faculty members are advised to be particularly sensitive to copyright laws when posting copyrighted material to their web site. The "Fair Use" doctrine does not grant approval to provide online access to copyrighted material for classroom use.
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Related documents
  • Computer Usage Policy, URL:
  • Copyright Policy, URL:
  • Disclaimer, URL:
  • Equal Opportunity Statement, URL:
  • Web Page Development Guide, URL:
  • Web Design Guidelines, URL:
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