Frequently Asked Questions

  • Why was the previous telephone system replaced?
    City College currently had used Centrex services which were provided, maintained and managed by AT&T, formerly SBC. Advances in telephone technology allowed City College to install and manage our own telephone system which provides a greater number of features and a reduced monthly cost.

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  • Does AT&T continue to provide some telephone services to City College?
    Yes, our connections to the Public Switched telephone Network (PSTN) are provided by AT&T using Primary Rate Interface (PRI) services.

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  • How was the new telephone system funded?
    The telephone system was funded by the 2001 General Obligation Bond.

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  • What system has been selected for use at City College?
    The new telephone system is an Alcatel OmniPCX 4400.

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  • How many telephones are in use at CCSF?
    The system consists of approximately 1,800 telephones on 10 campuses.

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  • How is the system supported and maintained?
    The system is supported by the ITS Department and the Switchboard Operators. A Telephone Help Desk has been established for reporting telephone-related problems and can be reached at x5770 or 452-5770 when outside the College. A maintenance agreement is in place with Morse Communications to provide repair and replacement of telephone system components if necessary.

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  • How do I request a new telephone or a move of an existing telephone?
    This can be accomplished by sending an email to switchboard@ccsf.edu.

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  • What are the primary advantages of the telephone system?
    1.) Reduced annual costs.
    2.) Private numbers for all Faculty and Staff.
    3.) Private voicemail boxes without an associated monthly expense.
    4.) The ability to add, remove or change features as quickly as staff time allows.
    5.) A built-in keyboard to dial an individual by name.

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  • What happened to telephones and numbers that were shared by multiple people?
    Old telephones were replaced on a one-for-one basis. The number on the telephone remained the same and was assigned to one individual, other individuals sharing the phone were provided with new numbers.

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  • Can voicemail messages be retrieved from outside City College?
    Yes, a standard seven-digit number has been provided for voicemail access. Please contact the Telephone Helpdesk to determine the proper number for your extension.

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  • What type of training is available for the CCSF telephone system?
    Telephone User Guides are available on this website, you can also contact the Telephone Helpdesk at x5770 to request individualized training.

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  • How do I use the keypad to dial by name?
    Flip down the lid at the bottom of the telephone. Enter at least four digits of the person’s name, last name followed by first name. Press the enter key (far right side of the middle row). Multiple names may appear due to common alphabetical characters. Use the up or down arrows to select the desired name, press the enter key again to dial the person.

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  • What will happen in the event of a power outage?
    During a power outage, the majority of the telephones will be out of service, as will the computer network. Approximately 10% of the telephone sets, located in the Department Chair office or an Administrator office, are wired directly to the telephone system and will continue to operate on a 2-4 hour battery backup. These sets were pointed out to each department at the time of installation and can be identified by yellow lettering in the lower right-hand corner.

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