Todd Wright

Conflict De-Escalation
Conflict is nearly always present in the foster care field. Conflict resolution requires building trust and a spirit of cooperation. Explore basic negotiation strategies, communication and language skills, and non-verbal behavior. Discuss realistic and unrealistic emotions and how to employ active listening as a conflict resolution skill.

Communication That Works: Direct & Clear; Saying What You Want to Say in a Positive Way
Study positive communication skills, effective listening techniques, strategies to handle conflict, ways to communicate assertively, and other topics related to good communication. Explore verbal and body language, what comprises good communication, dysfunctional communication under stress, the importance of listening, and effective speaking. Obtain tips on handling conflicts.