SLO Assessment Process

The Veterans Services outcomes-assessment process is documented and described below. For more details, view the rest of our department website.

Assessment Process

Department mission:

The mission of the City College of San Francisco Veterans Services Office is to serve veteran students with the highest level of support and dedication in order to enhance the successful transition from military life into a chosen field or career through education. Some of the services offered to our student veterans includes; academic counselors, certifying officials, VA psychologists, educational and career planning, referrals to local programs for more assistance, and help to obtain educational benefits under the Montgomery GI Bill.

Program Outcomes

These programs areas are on a regular cycle of review, during which outcomes are updated and revised. See service area details below, with links to outcomes and timeline for advancing to next stage of assessment.

 Program area
 Veterans' Services Office -- Counseling
 Veterans' Services Office -- Student Employees


Student Learning Outcomes

By the end of a counseling appointment with a Veteran's counselor, students will have acquired knowledge of benefits and services available, educational planning, appropriate referrals for added personal and emotional support, registration information, and transfer information.

As a result of their participation in the departmental student employment program, students will identify and exhibit characteristics associated with effective employees (i.e. timeliness, accurate task completion, appropriate behavior, confidentiality, etc.), effectively articulate and interpret departmental policies and procedures, and demonstrate respect and courtesy to students, faculty, staff, and community members who interact with the office.