Office of Student Affairs & Wellness:

 

Student Grievance Procedures Guide

 

CCSF is committed to providing students a full range of support and assistance. It is our goal that your experience at CCSF is a positive one and that you are satisfied with the assistance you receive within the college. However, if you do run into difficulties within any of the following areas note the procedure for addressing your concern.

 

 

Student Services

Type of Difficulty Procedure - At a Glance*
With a Campus Service or Office If your concern cannot be resolved by the person providing assistance to you, ask to speak with the immediate supervisor. If the issue is not resolved, contact the next level manager.
With campus Employee Speak directly with the employee to attempt to resolve the issue. If this is unsuccessful, ask to speak with the immediate supervisor. If the issue is still unresolved, complete the “Student Grievance Form” located at the bottom of this page. The form will be sent to the appropriate next level manager for determination of a solution.

Counseling Services, Academic Status, Educational programs  or personal issues

Contact the Counseling Department to arrange to speak with a counselor if you have questions about your academic progress, your educational program plan, or if you would like to discuss personal difficulties that are affecting your progress in class contact Student Health Services.

 

Academic Matters

Type of Difficulty Procedure - At a Glance*
With an Instructor or Counselor Speak directly with the instructor or counselor to seek a resolution. If the issue remains unresolved, contact the department Chair or Dean. If no mutually agreeable solution is reached within 20 semester instructional days, then the student may file a formal complaint by filling out the “Student Grievance Form” at the bottom of this page. The form will be sent to the appropriate Dean for determination of a solution.
Grade Appeal No grade may be challenged or changed more than one year after the end of the session in which the grade was assigned. Speak with the instructor who gave the grade. If the instructor is not open to changing the grade, speak with the Department Chair. If no agreement is reached, complete a “Petition for Grade Review” or visit the Office of Student Affairs for a copy of the form.

Inquiries/Complaints on Basis of Disability

For concerns regarding Access, Treatment, or Employment on the basis of Disability (Title 5), and for more information on Support Services within DSPS, contact the Disabled Students Department.  

 

Unlawful Discrimination or Harassment

Type of Difficulty Procedure - At a Glance*

Unlawful Discrimination or Harassment based on a Protected Category such as (age, race, gender, etc.)   

Compliance Office:

 Title 5/EEO/ADA & Title IX Compliance Office

Unlawful Discrimination Formal Complaint Form

 

Sexual Harrassment

Type of Difficulty Procedure - At a Glance*

Sexual Harassment:

Sexual Assault /Intimate Partner Violence

Title IX Compliance Web page

 

If you are a victim of sexual harassment: sexual assault/intimate partner violence, consider utilizing the following resources:

1.     Formal Complaint: Unlawful Discrimination Formal Complaint Form

2.     Student Health Services

3.     Public Safety Department

4.     Student Affairs & Wellness

 

Campus Safety

Type of Difficulty Procedure - At a Glance*

Public Safety

Campus Police Department

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Student Grievance Form

 

 

 

 

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

 

 

 

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