Student Complaint Process: Non-Academic Matters
Student Affairs Complaint Process
The purpose of this Procedure is to provide an equitable means by which a student may pursue a complaint for an alleged violation of college or district policy concerning any student service area program or staff such as, but not limited to: Admissions & Records, Outreach Office, Financial Aid󠄅, EOPS, CalWORKs, Scholarship Office, Matriculation Office, Student Employment, City DREAM, Counseling, DSP&S, Multicultural Retention Services: LSN, APASS, TULAY, AASP, Completion & Retention, Testing/Orientation, Guardian Scholars, HARTS, Veteran's Office, Veteran’s Resource Center, Queer Resource Center, Family Resource Center, Women’s Resource Center, Students Supporting Students, Student Health Services, and Student Conduct & Discipline.
- A complaint should first be raised directly with the student service department managers.
- If a direct meeting does not resolve the complaint, or if either party is unable or unwilling to meet, the complaint should be taken to the Department Dean.
- The department Dean may take the following action, including, but not limited to:
- Investigate the complaint
- Meet with any party separately or facilitate a joint meeting
- Recommend appropriate action to any party
- Redirect the matter as appropriate
- If the Department Dean fails to resolve the complaint within 20 business days, then the student may file a formal complaint with the appropriate Associate Vice Chancellor or designee. The outcome and decision of the Associate Vice Chancellor or designee is considered final.
- If, after the failure of the Department Dean to resolve the complaint at the informal level, and the student fails to file a formal complaint within an additional 5 business days with the appropriate Vice Chancellor or designee, then the matter will be considered dropped.