Billing, Payments & Refunds



Payment Options

  • In-Person
  • By Mail
  • Online By Credit Card (Visa, Mastercard, American Express and Discover)
  • Online By Debit Card
  • Payment Drop Box (located outside of the Registration Office, Smith Hall Room 118)
  • Fee Waiver (see your Financial Aid Officer for Information)
  • Nelnet Business Solutions Payment Plan

Payment Methods

Payments may be made with cash, cashier's check, money order, credit card (Visa, Mastercard, American Express** and Discover), debit cards, or first-party personal checks (for the exact amount owed) will be accepted as payment. You may also sign up for a Payment Plan through Nelnet Business Solutions e-cashier.  Valid ID must be presented at time of in-person payment.

**American Express can be used on Web4 and in designated offices.


Payment Policy and Deadline

Payment Policy

Enrollment Fees, Nonresident and International tuition, and all other applicable fees are due and payable at the time of registration.

Please note: it is the STUDENT'S responsibility to drop or withdraw from class(es) by the established deadlines published in the online class schedule.

Please note:  City College of San Francisco participates in the Chancellor's Office Tax Offset Program (COTOP).  All past due accounts are submitted to COTOP for collection.


Payment Policy

Payment of fees is due at the time of registration. Non-Payment of fees will result in a HOLD being placed on your account. This could also result in not receiving college services. Students are liable for all fees for classes not dropped by the refund deadline dates.

Please note:  City College of San Francisco participates in the Chancellor's Office Tax Offset Program (COTOP).  All past due accounts are submitted to COTOP for collection.


Payment Plan Options

NELNET Payment Plan Online

To help you meet your educational expenses, City College of San Francisco is pleased to offer NELNET Business Solutions as a convenient budget plan.  Nelnet Business Solutions offers a payment plan to students, for a small fee, to help facilitate the payment of your fees.

NELNET is a tuition management plan that provides you with a low cost option for budgeting tuition and fees.  It is not a loan program.  You have no debt, there are no interest or finance charges assessed, and there is no credit check.  The cost to budget monthly payments through NELNET is $18.00 per semester nonrefundable NELNET Enrollment Fee.  The NELNET Enrollment Fee is automatically deducted from your account IMMEDIATELY.

You may budget your tuition and fees in the following ways:

Spring 2018

Last Day to sign-up

for a Payment Plan Option








of Payments

Dec 26 20% 4 Jan-Apr
Jan 25 20% 3 Feb-Apr


If you need to make adjustments after your payment plan is set up, you must work with the Tuition and Fees Office. It is important to note that your balance will not be adjusted immediately if financial aid is received or a class is dropped or added.

You may access your payment plan by logging into WEB4. For Nelnet support call 800-609-8056.


Nelnet Link




Refunds are NOT Automatic. To obtain a refund for courses dropped on or before the deadline date for 100% enrollment and tuition refund or 50% refund for non-resident tuition, students must submit a Refund Request Form to the Office of Tuition and Fees before the end of the semester. The Office of Tuition and Fees is located on the Main Campus, Smith Hall room 118. Refund Request forms are available online and in the office.

Please note:  Payments of cash or check will be refunded as a check and will be mailed once a Refund Request is submitted.  Refunds of payments made six months or more prior to the refund request will be refunded as a check which will be mailed to you. Students can request this refund by coming to Ocean campus Smith Hall 118.


Online Credit Card Refund form:

Online Cash/Check Refund form:

**Once the form is completed you can do one of the following:

 1.  fax the form to 415-239-3735

 2. or mail it to:

   Tuition & Fees at CCSF

   50 Phelan Ave. SH118 San Francsico, Ca. 94112

3.  or email completed form to

4. or bring the form to Ocean Campus Smith Hall room 118


Please double check all information on form is correct and complete.  Incorrectly filled out forms will be returned to the student via mail.

Note: Photo ID is required with refund request


Calculate Deadlines for Classes that Meet Less Than Full Term
Description Calculation
Last date to drop with a refund 10% of class meeting times
Last date to add 20% of class meeting times
Last date to drop a class without a W (no refund) 20% of class meeting times
Last date to apply for pass/no pass (no refund) 30% of class meeting times
Last date to withdraw with a W (no refund) 75% of class meeting times

If the class meets for 10 meetings or less, the class must

be dropped prior to the start of class to be eligible for a refund.



Enrollment Fee Refunds

The enrollment fee may be refundable, in full or in part, depending on total registered units at the end of the second calendar week of instruction for full length courses or 10% of the course length for short term courses. Please check the online class schedule for up to date deadlines dates for the course you are enrolled in .

IMPORTANT: As a result of the numerous changes made during the add/drop process, Refund Request Forms will not be processed until after the last day to officially withdraw, drop or reduce course-work unit(s) in order to obtain enrollment fee refund. Please be aware that due to the volumes of refund request received, it will take approximately four weeks to receive a refund check in the mail.


Refunds Deadline

The California Code of Regulations Section 58508(b) states that a community college district SHALL NOT refund any enrollment fee paid by a student for program changes made after the first two weeks of instruction for a primary-term course, or after 10 percent of the length of the short-term course, unless the program change is a result of action by the district to cancel or reschedule a class or to drop a student pursuant to Section 58106(g) where the student fails to meet a prerequisite.  Please refer to the refund dates published in this Schedule of Classes.


Non-Resident Tuition Fee Refund Policy

Paid nonresident tuition will be refunded in accordance with the following refund schedule:

  • 100% NONRESIDENT TUITION REFUND for full term courses officially dropped during the first two calendar weeks of instruction or 10% of the course length for summer and short term courses.
  • 50% NONRESIDENT TUITION REFUND for full term courses officially dropped during the third and fourth calendar weeks of instruction or 30% of the course length for summer and short term courses
  • 0% NONRESIDENT TUITION REFUND for courses officially dropped after the fourth calendar week of instruction.

Enrollment, Nonresident and International Student Tuition Fee Credit Balances

City College of San Francisco allows all enrollment fees, nonresident and international student tuition balances to be credited to the students' accounts, which may be utilized to pay for tuition and/or enrollment fees in subsequent school terms.  The students' account will be held for a period for two years.  All balances not utilized within the two-year period will be credited to the District.