Student Affairs & Wellness: Complaints & Grievances

Overview and Purpose Statement: Student Complaints Process 

City College of San Francisco (CCSF) is committed to providing students a full range of support and assistance. The Office of Student Affairs & Wellness that your experience at CCSF is a positive one and that you are satisfied with the assistance you receive within the college.

 

The following Student Complaint Process is designed to assist you if you do run into difficulties while you are a student at CCSF. Most complaints and grievances fall into the following areas: academic, classified, financial aid, facilities and equipment, disability/unlawful discrimination/harassment, student services, student advocacy. Please note the type of complaint and follow the steps outlined.

 

If you need assistance with understanding or following the Student Complaint Process, please visit the Office of Student Affairs & Wellness, Conlan Hall, Room E106 (Ocean Campus) or call (415) 239-3211.

Andrew H. King | Dean

Rita Tuialu'ulu'u | Office Manager

50 Phelan Ave,                                                                Conlan Hall E106                                                                       San Francisco, CA 94112                                                       P | 415-239-3211                                                                       E | studentaffairs@ccsf.edu                                                     H | Monday-Thursday 8:00am-5:00pm, Fridays 8:00am-4:00pm

     

Notes about the Student Complaint Process

While formal complaints are sometimes necessary, most complaints are resolved informally. To ensure that your complaints are resolved efficiently and appropriately, you are encouraged to address your complaints directly with the District employee(s) involved or with the department chair or supervisor(s).

 

 

The Office of Student Affairs & Wellness DOES NOT:

  • Listen impartially and provide unbiased feedback
  • Direct students to the appropriate channels to address their complaints
  • Refer students to appropriate services and resources
  • Foster resolutions to address and resolve complaints
  • Mediate between disputing parties (when appropriate)
  • Empower students to adress their complaints informally

 

The Office of Student Affairs & Wellness DOES NOT:

  • Advocate for individuals or take sides
  • Provide legal counsel
  • Share information without permission 
  • Maintain confidentiality when there is an imminent risk of harm or danger
  • Conduct any formal investigating/reporting
  • Change policies or make decisions regarding outcomes
  • Complete forms for students

 

If you need assistance with understanding or maneuvering through any step within the Student Complaint Process, please contact or visit our office.

 

 

Student Complaint Process

 

Academic Complaints

Academic Matter  Procedure at a Glance (Click here for a listing of Department and Schools/Programs.)
Instructor/Counselor Complaint  

 Informal Process

  1. Meet or speak directly with the instructor to seek a resolution. Click here to find the name and contact information of the instructor.
  2. If the matter remains unresolved, within 10 instructional days, contact the appropriate Department Chairperson. Complete an  Informal Student Complaint form. Submit a copy of the Informal Student Complaint to both the appropriate department chairperson and the Dean of Students  before meeting with the department chairperson.

 

 Formal Process

  1. If no mutually agreeable resolution is reached with the Department, within 10 semester instructional days, then you may file a formal complaint. 
  2. Complete a  Formal Student Complaint form (located at the Office of Student Affairs & Wellness, Conlan Hall E106, Ocean Campus).
  3. Submit the form, along with any supporting documentation, to the Dean of Students, who will review your complaint and advise you accordingly. The form will be forwarded to a Student Complaint Panel for determination of a solution.
  4. For more information about the Student Complaint process, please read p. 2 of either the (Informal/Formal) Student Complaint form.
  • Note: The process outlined above is applicable to (a) complaint(s) against a program or department. Speak or meet first with the appropriate program supervisor and then the department chair. If an agreeable resolution has not been reached, schedule a meeting with the appropriate program, school or center dean.
Grade Dispute

Informal Process

  1. Review the Checklist: Petition for Grade Review & File.
  2. Meet directly with the instructor to seek a resolution regarding your grade dispute.
  3. If the dispute remains unresolved, contact and meet with the appropriate department chairperson. Before scheduling a meeting with the department chairperson, explain, in writing, your dispute and send your written explanation to the department chairperson.
  4. If the dispute remains unresolved, contact and meet with the appropriate department chairperson.  
  5. If the dispute remains unresolved, contact and meet with the appropriate school or center dean. Important Notice: The informal process must be completed within ten (10) working days after receipt of a midterm grade, and for final grades, within forty-five (45) calendar days from the start of instruction in the immediately following Fall or Spring semester.

 Formal Process

  1. Schedule an appointment with the Dean of Students to discuss the grade dispute proress.
  2. Complete a Petition for Grade Review and File form and submit it, along with any supporting documentation, to the Dean of Students, who will review the petition and the file and advise you accordingly. The Dean will then forward the petition and the file to the Grade Review and File Committee for a decision.
  • Important Notice: A Petition for Grade Review must be filed within fourteen (14) calendar days following the end of the informal process. The 14-day period will begin at the time the students are first informed either by the department chair, school dean, or Dean of Students that the informal process has concluded.

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Classifed/Campus Police Complaints & Compliments

Classified  Matter  Procedure at a Glance
Campus Police Officer Complaint or Compliment  The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permitsand  citations and/ or reports of loss or theft.
  1. If you have a complaint against an Campus Police Officer, visit Cloud Hall, Room 119 (Ocean Campus), to speak with the responding officer’s supervisor.
  2. If you do not reach an agreeable resolution with the supervisor, you may file and submit a Citizen Complaint Form. You may also submit a Employee Compliment Form.
  3. If you have general safety questions or concerns, you may also send an email to police@ccsf.edu.
Campus Safety 

If you are an alleged victim of a criminal act (e.g., theft, sexual assault, harassment) and you would to file a report, please contact Campus Police at (415) 239-3200 or visit Cloud Hall, Room 119 (Ocean Campus). 

Classied Staff Complaint
  1. If you have a complaint against a Classified Staff member, meet or speak with the staff member’s immediate site supervisor.
  2. If you do not reach an agreeable resolution with the employee, complete a  Classified Complaint form and submit the form to the Office of Student Affairs & Wellness. Schedule a meeting with next-level manager and present your written complaint to the next-level manager. 
  3. If you do not reach an agreeable resolution, schedule a meeting with the next-level administrator. If you need assistance with finding the next-level manager, contact or visit the Office of Student Affairs & Wellness.

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Disability/Discrimination/Harassment Complaint

Title 5/Title IX Matter Procedure at a Glance
Disability  

If you are student and need (an) accommodation(s), visit Disabled Student Programs & Services (DSPS). You will need to schedule an appointment with a DSPS counselor, who will determine whether your case warrants any accommodations. To schedule an appointment, contact DSPS at (415) 452-5481 (Voice) or at (415) 452-5451 (Telecommunication Device for the Deaf) or use California Relay Service or visit the DSPS Office in Rosenberg Library (3rd Floor, Ocean Campus).

To learn how to make effective use of DSPS and its services and programs, read the DSPS Student Handout (main page of DSPS website).

 

Follow the steps below to resolve your DSPS acommodation complaint:

  1. If you have an embossed DSPS-approved accommodation form, present it to your instructor on the first day of instruction.  
  2. If your instructor has not provided you with your accommodations, meet with him or her (in private) and remind him or her of your accommodations. Bring the embossed DSPS-approved accommodation form with you to your meeting with your instructor.
  3. If your instructor still has not provided you with your accommodations, schedule an appointment with your DSPS counselor and explain to him/her your complaint.
  4. If, after you have met with your DSPS counselor, schedule a meeting with the DSPS Department Chair. If your instructor still has not provided you with your accommodations after meeting with the Department Chair, you may file a written complaint with the Office of Title 5. Complete the Unlawful Disrimination Formal Complaint Form and submit the form to Bungalow 619 (Ocean Campus).

Note to District Employees: To learn how to avoid DSPS-related complaints, read the DSPS Faculty Handout (pp. 10, 11) (main page of the DSPS website).

 

Discrimination  

If you believe that you are a victim of discrimination based on a protected category (i.e., race, gender, sexual orientation, disability, religion, nationality), you may file a discrimination claim with the Office of EEO/Title IX:

  1. Visit Titlie 5 Compliance website.
  2. Complete the Unlawful Disrimination Formal Complaint Form.
  3. Submit the form to Bungalow 619 (Ocean Campus).

Your written complaint will be reviewed and you may be contacted to submit additional information or to be interviewed. 

 

Sexual Assault/ Harrassment

If you are a victim of on- or off-campus sexual assault or harassment committed by another CCSF student, call Campus Police at (415) 239.3200 or visit Campus Police in Cloud Hall, Room 119, to file a report.

You may also file a report with the Title IX Compliance Officer:

  1. Visit Title IX Compliance website for more information and resources about about sexual assault and harrassment reporting.
  2. Complete the Unlawful Disrimination Formal Complaint Form.
  3. Submit the form to Bungalow 619 (Ocean Campus).

Your written complaint will be reviewed and you may be contacted to submit additional information or to be interviewed. Appropriate action/response may be taken by the Dean of Student Affairs & Wellness.

If you need assistance, contact the Office of Student Affairs & Wellness and schedule an appointment with the Dean of Students.

If you are a victim of sexual assault or harassment, you are encouraged to use any of the following resources:

  • Project Survive: Call (415) 239-3899 or visit Cloud Hall 402A
  • Studenet Health Services: Call (415) 239-3211 or visit at Student Center Room 100
  • Campus Police: Call at (415) 239.3200 or visit Campus Police in Cloud Hall, Room 119, to file a report. 
  • Local Police (9-1-1)

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Financial Aid and BOGW Loss/Theft

Financial Aid Matter  Procedure at a Glance
Financial Aid Appeal

 Registration Priority and BOGW Appeal

If you are appealing a loss of Financial Aid/BOGW decison, you need to complete the following steps:

  1. Download and read the Registration Priority and Loss of BOGW Appeal form. Complete p. 2 of the form.
  2. Submit the completed form and all required documents, to the Registration Center, Smith Hall, Room 118 (Ocean Campus).
  3. Wait to receive a written decision from the Registeration Priority/BOGW Appeal Committee.
Identity Theft

 If you suspect that you are a victim of identity theft, follow the steps below:

  1.  Download and complete an Identity Theft Complaint Form.
  2.  Submit the following documents Campus Police:
  • Identity Theft Complaint Form
  • Personal Typed Statement
  • Police Report
  • Photocopy of Your Government-issued Photo ID
  • Any supporting documentation

 The Identity Theft Complaint Form can take up to 4 weeks to be reviewed, processed and completed.

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Facilities and Equipment Complaints

Building Matter Procedure at a Glance
Mainteance and Cleanilness 

 If you want to report a hazardous area or to request a maintenance or cleaning work order, visit the website of Buildings & Grounds and submit a School Dude report/request. You may also contact Buildings & Grounds at (415) 239-3546.

IT

 If you need assistance with WEB4, CCSF App, Internet Access, Computer Equipment, contact the Information Technology (IT) Services at (415) 239-3711 or at  helpdesk@ccsf.edu. You may also visit the Office of IT in Batmale Hall, Room 130 (Ocean Campus).

 Risk Services

If you have been injured on campus and would like to report your injury and file a claim,

  1.  Visit Risk Services for more information.
  2.  Downloand and complete a Confidential Student Incident Report Form along with itizemed medical medicals and other supporting documentation.
  3.  Submit the form to Risk Services (Aaron Holmberg) via email (aholmber@mail.ccsf.edu) or by fax (415-241-2344). Call (415) 487-2482 if you have questions.

Special Note to District Employees: If you are witnessing a medical emergency, call 9-1-1. Then, call Campus  Police at (415) 239-3200 and call Student Health Services at (415) 239-3210.

Note: For Workers' Compensation Claims (District Employees and Student Workers), please visit Risk Services. If  you are a District Employee who has witnessed a student accident or injury or assisted a student with managing his/her injury, report the accident or injury to Risk Services (Aaron Holmberg) immediately.

 

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Student Services Complaints & Inquiries

Student Service Matter  Procedure at a Glance (Click here for a listing of Student Services forms) 
Admissions & Records  

For assistance with competing and submitting any of these petitions, please visit Admissions & Records, Conlan Hall, E106 (Ocean Campus). You may also contact.  Admissions & Records by calling (415) 239-3285 or sending an email to admit@ccsf.edu. You  may  also find any of these petition forms  here.

Note: The Dean of Students does  not authorize or process petitions for Change of Grade, Course Repeats, Late Adding,  Late Withdrawal.  Signature of the instructor and department chair are generally required on these petitions.

Counseling

If you have questions about your academic progress or your educational program plan, please contact the Counseling Department to arrange to speak with an academic counselor. 

If you would like to discuss personal difficulties affecting your progress in class, please contact Student Health Services at (415) 239-3110 to schedule an appointment with a mental health counselor. You may also visit Student Health Center (Room 100, Ocean Campus).

DSPS
  1. If you have a complaint regarding your accommodations provided by DSPS, schedule an appointment with a DSPS counselor.
  2. If the counselor is unable or willing to assist you in resolving your complaint, speak or meet with the DSPS Department Chair.
  3. If the DSPS Department Chair was unable or willing to resolve your complaint, you may file a Title 5 Complaint. Your written complaint will be reviewed and you may be contacted to submit additional information or to be interviewed.
Financial Aid
  1. If you have questions or concerns about your Financial Aid (including BOGW eligibility), please visit the office of Financial Aid in Cloud 324 or call (415) 239-3577. Speak with a staff member.
  2. If you need further assistance, request to speak or meet with a supervisor. In special circumstances, depending on the nature of your complaint, you may be referred to the Dean of Financial Aid & Student Support Services.
Registeration/Tution & Fees

If you were registered for a class from which you were supposed to be dropped AND you were erroneously assessed fees,  you will need to follow the steps below:

  1.  Visit the Registration Center (Smith Hall, Room 118, Ocean Campus).
  2.  Complete a Request for Attendance Verification of Instructor’s Attendance form.

The Registration Center will forward the form to the appropriate instructor(s), who will complete the form.  However, you are encouraged to contact the instructor(s) about your situation and to them know that they should be receiving Request for Attendance Verification of Instructor’s Attendance form.

Contact the Registration Center at register@ccsf.edu or at (415) 239-3732 to inquire about the status of your completed form.

Note: Time-conflict and course registeration forms are processed by the Registeration Center  (Smith Hall, Room 118, Ocean Campus).

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

 

Student Advocacy

Student Matter Procedure at a Glance
Student Advocacy (specific/personal) 

If you have a need for personal advocacy, please visit the Office of Student Affairs & Wellness (Conlan Hall, Room E106, Ocean Campus) or call (415) 239-3211 or you may learn how to submit advocacy request.  

Student Complaint (General)

If you have a general school or student concern or issue and would like support in addressing this concern/issue, contact the Office of Student Activities at (415) 239-3212. You may also visit the Office of Student Activities in Student Union, Room 205 (Ocean Campus), or send an email inquiry to ccsflife@mail.ccsf.edu.

You may be encouraged to address your student concern/issue with the appropriate CCSF Associated Council (AS)/Student Government.

To learn more about AS and its respestive councils, resources and services, please visit the Office of Student Activities.

 

Public SafetyCampus Police Department  

The campus Public Safety Department can assist you with concerns regarding your campus safety, parking permits, or reports of loss or theft.

If you wish to file a Employee  Compliment Form or Citizen Complaint Form

 

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

 


Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

 


Jeanne Clery Act

The “Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act” requires that each institution of higher education in the United States which participates in federal student aid programs must produce and distribute an annual report containing crime statistics and statements of security policy. City College of San Francisco places a high priority on campus safety.

A copy of the Annual Security Report (ASR) for the San Francisco Community College District (SFCCD) may be obtained online by clicking the link below: http://www.ccsf.edu/en/about-city-college/administration/police_services/crime_stats.html

 

 

 

Family Educational Rights and Privacy Act

The Family Educational Rights and Privacy Act (FERPA) affords eligible students certain rights with respect to their education records. (An “eligible student” under FERPA is a student who is 18 years of age or older or who attends a postsecondary institution at any age.) For more information about FERPA and students' rights concerning FERPA, please visit Admissions & Records or visit the website of the U.S. Department of Education.

 

You may be asked or required to complete our office's FERPA Waiver/Release of Information form in order for us to speak with individuals who are assisting or advocating for you.

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions

Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b))

Most complaints, grievances or disciplinary matters should be resolved at the campus level. The campus level is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing the Web form at http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site at http://californiacommunitycolleges.cccco.edu/complaintsForm.aspx.   Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

© 2015 City College of San Francisco: 50 Phelan Avenue, CA 94112, 415-239-3000 | maps & directions