Office of Student Affairs & Wellness:

 

Student Advocacy & Grievance

 

What is Advocacy & Grievance?

The Office of Student Affairs & Wellness is responsible for making sure that there is a fair and equitable process in place to advocate for students as well as receive and process grievances. Our office can assist in advocating for students, reccomending next steps, and also receiving and processing a formal student grievance.

Advocacy

Before filing a formal grievance, it is possible to mediate a situation by requesting advocacy. The process of advocating for students is so that our staff can look at your issue, determine if all college rules and regulations have been followed/applied appropriately, and determine if, you the student, are being treated fairly. Based on our investigation, we will make a recommendation on how to proceed. Examples of issues that can possibly be resolved at the advocacy level are:

  • Financial Aid Issues
  • Minor Classroom Disputes
  • Conflict Resolution
  • Enrollment Issues

Grievance

We hope that your experience at CCSF has been a positive one and that you are satisfied with the assistance you have received in and around the college. But if you do run into difficulties with any of the following areas note the procedures for addressing your concerns.

  • With a campus service or office:

If your concern cannot be resolved by the
person providing assistance to you, ask to
With a campus service or office
speak with the immediate supervisor. If the
issue is not resolved, contact the next level
manager.

  • With an instructor or counselor:

Speak with the instructor or counselor to
seek a resolution. If the issue remains
unresolved, contact the department chair. If
no mutually agreeable solution is reached,
With an instructor or counselor
select this link or pick up a “Student
Advocacy Formal Grievance Form” from
the Office of Student Affairs. The form will
be sent to the appropriate Dean for
determination of a solution.

  • With other employee

Speak with the person to attempt to resolve
the issue. If this is unsuccessful, ask to
speak with the immediate supervisor. If the
issue is still unresolved, complete a “Student
With other employee Advocacy Formal Grievance Form” and
submit to the Office of Student Affairs. The
form will be sent to the appropriate next
level manager for determination of a
solution.

  • Grade Appeal

No grade may be challenged or changed
more than one year after the end of the
session in which the grade was assigned.
Grade Appeal Speak with the instructor who gave the
grade. If the instructor is not open to
changing the grade, speak with the
Department Chair. If no agreement is reached,                                      complete a “Petition for Grade
Review” or visit the Office of Student Life.

  • Unlawful discrimination or harassment

If you believe you have been subject to
unlawful discrimination or harassment,
contact the Senior Dean of Student Services
Unlawful discrimination or harassment
for information about the district board and
college policies and the formal and informal
complaint procedures.

  • Inquiries/Complaints on Basis of Disability

Concerns regarding access, treatment, or
employment on the basis of disability should
be directed to the Dean of Student Affairs,
Inquiries/Complaints on Basis of Disability
Section 504/ADA Coordinator. Information
will be provided based on district board and
college policies, in addition to formal and
informal complaint procedures.

  • Your academic status/educational program/personal issues

Contact the Counseling Department to
arrange to speak with a counselor if you
Your academic
have questions about your academic
status/    educational
progress, your educational program plan, or
program/    personal issues
if you would like to discuss personal
difficulties that are affecting your progress
in classes.

  • Parking Permits/Campus Safety

The campus Police Services
Department can assist you with concerns
Parking Permits/Campus Safety
regarding your campus safety, parking
permits, or reports of loss or theft.

 

Step by step...

Step One: Request Advocacy

Step Two: Follow Advocacy Recommendations

Step Three: Determine the Type of Grievance

Step Four: Filing a Formal Grievance

*For more information & additional copies of forms, refer to the “Student Complaint/Appeals Procedures” available on our website, or in the Office of Student Affairs & Wellness, the Information Center, the Counseling Departments or in the Office of the Dean of Student Services.
Complaint Process Notice (per Section 600.9 State Authorization (a)(1), Section 668.43(b)) Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are obligated to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
•    To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.

•To the CCC Chancellor’s Office by completing the Web form athttp://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.

If your complaint involves unlawful discrimination, to the Chancellor’s Office Web site athttp://californiacommunitycolleges.cccco.edu/complaintsForm.aspx Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.