Downtown Center

Assessment Process | Assessment Progress Highlights

Downtwon Center


City College of San Francisco’s Downtown Center systematically assesses services and programs using outcomes, program reviews, faculty, staff, student input, and other appropriate measures in order to improve the effectiveness of these services and programs. 

In an effort to comply with the WASC standards, the Downtown Center Student Learning Outcomes committee worked collaboratively with other City College of San Francisco Centers to coordinate the development of the SLO’s, as well as a central, online repository.  Additionally, the Downtown Center Website provides up-to-date and consistent information on Student Learning Outcomes.

Currently, the Downtown Center’s process, in the Awareness stage, of Learning Outcomes consists of the following:

  • Meet with other Center Deans
  • Meet with Center Coordinators;
  • Meet with Downtown Center Associated Students
  • Review the Downtown Outcomes thus far;
  • Identify progress toward Learning Outcomes;
  • Development of Learning Outcomes;
  • Integrate Learning Outcomes timeline;
  • Complete measurement tool in English and Spanish; and
  • Assess

While the Downtown Center is in the “awareness” phase of the Student Learning Outcomes, the Center is smoothly moving into the “development” phase, our goal is to move to the Proficiency level by the end of the Fall 2012 semester. The Downtown Center participated in a Student Learning Outcome meeting with other City College of San Francisco Center Deans, Center coordinators, and Associated Students to discuss the Student Learning Outcomes, introduce the survey tool, develop a timeline, and map Student Learning Outcomes for the Downtown Center. 

Please click this link to retrieve additional information regarding the WASC standards for Student Learning Outcomes.

The Downtown Center coordinators have been asked to provide assistance in distributing the Downtown Center survey tool to the students. In addition, The Downtown Center Associated Students have been asked to assist in encouraging all students to participate in the survey. Further, the Center Dean has designated a Center Classified Manager to assist students conduct the survey online in a designated computer lab.  Online surveys were deployed December 3 - December 17, 2012.

The Downtown Center Dean conducted two focus groups totalling over 100 students on October 23 and October 29, 2012 and has conducted over 500 student online surveys:

Downtown Center



Fall 2013 cetificate completions pending banner report as January 18, 2014.



Downtown program certificates prepare students to respond to an increasingly tight job market by providing the technological and business communication skills required in the workplace.

Comprehensive instruction is offered in traditional classroom and in computer labs equipped with industry standard hardware and software. Our transcript-documented program certificates range from 45 hours to 690 hours and are Employment Development Department (EDD) recognized.

Class sizes can range from 30 students in a computer lab to 40 students in a classroom setting. The duration time of the classes varies (one-, two-, or four-day classes), and classes may include prerequisites and advisories. Classes range from 15 hours, 30 hours, 45 hours, and 90 hours. Employee inservices available upon request.

A total of 89 business accounting and office certificates were awarded in 2010-11. Noncredit business provides classes toward certification in administrative and office support concentrations in areas of accounting/bookkeeping, modern office procedures, customer service, business computer applications, business language development, and keyboard development. 

Office and Administrative Support Occupations account for 2,430,750 jobs in California.According to the Employment Development Department’s (EDD) labor market information, “faster than average,” “as fast as average,” and “high replacement” is projected in California between 2008 and 2018 in several office and administrative support occupations.

Noncredit business certificate programs provide skill sets for students to become productive office support employees.  Noncredit administrative office and clerical support certifications prepare students for employment as customer service representatives; entry-level client services representatives, office clerks, and general office support.  Noncredit business certifications with an emphasis in accounting/bookkeeping prepare and provide skill sets for entry-level employment as accounting clerks or bookkeepers, bill and account collectors, accounting assistants and general office support.


ESL Slos

Noncredit ESL students can progress from literacy classes through low advanced classes.  Students can also focus on certain skills such as listening, speaking, reading or writing as they progress through the noncredit program.  In addition, Noncredit ESL provides career and technical pathways for students who are interested in English for job preparation.  Finally, there are classes for students who want to prepare for the citizenship test.  Below are updated student learning outcomes from the 1992 California State Adult Education Model Standards, upon which each of our individual course student learning outcomes is based.  See the The Noncredit ESL Course Assessment Process




Proposed changes to the course outlines

SLO signs (Please post in the classrooms)

Complete outlines currently under review, with the proposed changes included

Complete outlines yet to be reviewed

Proposed changes to the course outline by subcommittees

These original Course Outlines are currently going through program review