Help Desk Hours

24 hours per day
7 days a week
365 days a year

On Campus dial 611 or 3711
Off Campus (415) 239-3711
Toll Free (844) 693-HELP (4357)
Email: helpdesk@ccsf.edu



Frequently Asked Questions


1.   How do I access the CCSF Wi-Fi Network? How do I sign up?

2.   Can I sign up more than one laptop or WiFi-enabled device at the same time?

3.   What are the hardware requirements to use CCSF Wireless?

4.   Do you support all Operating Systems (sucha s Windows, iOS [Apple], Android, Linux, etc.)?

5.   Do I need a username and password to login to the CCSF Wireless Network?

6.   What if I forget my password?

7.   Do I need to sign up every semester?

8.   What is CCSF's Network Use Policy?

9.   What is the wireless coverage on campus? Where are the hotspots?

10.  What is the SSID and WPA key?

11. Do I need to logout when I am finished?

12. Is Technical Support provided?

13. How do I print from the CCSF Wireless Network?

14. How long does it take to create my CCSF Wireless account?

 

 
1. How do I access the CCSF Wi-Fi Network? How do I sign up?   
You need to sign up a WiFi account first before connecting to the CCSF Wireless Network. You get more details from our Sign Up page. Once a user account is created, there is a two-step process to connect to the Internet:

  • After you have created your account connect the device (laptop, tablet, smartphone, etc.) to the new “CCSF Wireless” AP with WPA Key/Password: “freewireless4all”;
  • Then, just open any web browser on your device, and you will be connected to a “Welcome Page” that requires you to provide your username (employee/student ID) and password (created by you when you register the new WiFi).

back to top

2. Can I sign up more than one laptop or WiFi-enabled device at the same time?   
There is no longer a requirement to sign up each device. You can use your account on any WiFi enabled device.

back to top

3. What are the hardware requirements to use CCSF Wireless?   
You'll need the following:

  • Laptop, notebook, or WiFi-enabled device;
  • Operating system that supports wireless internet connection (See Additional Information on the “WiFi Network” page).

back to top

4. Do you support all Operating Systems (such as Windows, iOS [Apple], Android, Linux, etc.)?   
All Operating Systems will work in CCSF’s Wireless network but technical assistance is only available for Windows and iOS. Download specific information about various Operating Systems/Devices under "Additional Information" on the WiFi Network page.

back to top

5. Do I need a username and password to login to the CCSF Wireless Network?   
Yes, you access CCSF Wireless using your CCSF Student or Employee  ID number (i.e., W00, @00, C00, D00, etc. - which is case sensitive - remember what you used when you signed up online), as well as the password (your six digit birthday). Each time you log in, you are given a 7-day connection for the particular device you are using, once the 7-day period passed, you will need to re-connect by re-entering your username and password. There is no log-out/log-off function.

back to top

6. What if I forget my password?

If you do not remember it ( which is your birthday, e.g. 031182 ), you will need to reset your password by contacting the Help Desk at 415-239-3711 or helpdesk@ccsf.edu.

back to top

 

7. Do I need to sign up every semester?   

No! But, your account will be deleted if it is not used at least once during the school year.

back to top

8. What is CCSF's Network Use Policy?   
Click this link for detailed information about CCSF’s Network Use Policy.

back to top

9. What is the wireless coverage on campus? Where are the hotspots?   
Please refer to our Hotspots page.

back to top

10. What is the SSID and WPA key?   
SSID:           CCSF Wireless
WPA key:     freewireless4all

back to top

11. Do I need to log off when I am finished?   
No, the new WiFi system does not require a logout.

back to top

12. Is Technical Support provided?   
Yes, albeit due to limited staff resources, we are only able to provide very limited technical support for CCSF Wireless.

Limited email assistance is available through the Help Desk at 415-239-3711 or helpdesk@ccsf.edu.

back to top


13. How do I print from the CCSF Wireless Network?  
Unfortunately, you are unable to print while connected to CCSF Wireless. You can, however, copy your work to a portable storage device (for example, a “flash” drive), then use a campus computer to access your saved work and print.

back to top

14. How long does it take to create my CCSF Wireless account?  
Completed applications for Wireless accounts are automatically processed every hour Monday through Friday, but is highly recommended that you should wait at least a couple of hours after signing up online before you try connecting to the WiFi network.

back to top