1. How do I access the CCSF Wi-Fi Network? 
Once you have claimed your RAM ID, there is a two-step process to connect to the Internet:

  • Select the appropriate SSID, “CCSF Student ” or "CCSF Staff" and enter the one-time WPA Key/Password: “freewireless4all”;
  • Then, just open any web browser on your device, and you will be connected to a “Welcome Page” that requires you to provide your username (Student ID or network login ID for Staff) and password (created when you managed or claimed your RAM ID).

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2. Can I use more than one laptop or WiFi-enabled device at the same time?   
Yes, you can use your account on any WiFi enabled device.

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3. What are the hardware requirements to use CCSF Wireless?   
You'll need the following:

  • Laptop, notebook, or WiFi-enabled device;
  • Operating system that supports wireless internet connection (See Additional Information on the “WiFi Network” page).

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4. Do you support all Operating Systems (such as Windows, iOS [Apple], Android, Linux, etc.)?   
All Operating Systems will work in CCSF’s Wireless network but technical assistance is only available for Windows and iOS. Download specific information about various Operating Systems/Devices under "Additional Information" on the WiFi Network page.

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6. What if I forget my password?

You can reset your password at the RAM ID Self Service page: https://ramid.ccsf.edu/self-service/

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7. Do I need to sign up every semester?   

No, but your account will be deleted if it is not used at least once during the school year.

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8. What is CCSF's Network Use Policy?   
Click this link for detailed information about CCSF’s Network Use Policy.

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9. How often do I need to re-authenticate?   
You will be promted to re-authenticate once per month.

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10. What is the SSID and WPA key?   
SSID:          "CCSF Student" or "CCSF Staff"
WPA key:     freewireless4all

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11. Do I need to log off when I am finished?   
No, the new WiFi system does not require a logout.

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12. Is Technical Support provided?   
Yes, assistance is available through the Help Desk at 415-239-3711, Toll-Free at 844-693-4357 or helpdesk@ccsf.edu. You can also go to the Batmale Hall ACRC Lab for assistance.  

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13. How do I print from the CCSF Wireless Network?  
Unfortunately, you are unable to print while connected to CCSF Wireless. You can, however, copy your work to a portable storage device (for example, a “flash” drive), then use a campus computer to access your saved work and print.

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