Help Desk Hours
24 hours per day
On Campus dial 611 or 3711
ITS provides Wireless Internet (“WiFi”) for students and staff. CCSF Wireless delivers fast connectivity, and accommodates a larger number of users and portable devices. You only need to register one time for Wireless Internet access for all of your devices (i.e., laptop, smartphone, etc.).
Completed applications for Wireless accounts are automatically processed every hour Monday through Friday. Once you registered successfully, there is no need to register again.
Sign Up Procedure:
NOTE: No email is sent to notify you that your account has been created, read instructions on how to connect to WiFi.
1. Locate a CCSF computer on campus
2. Submit the WiFi Sign Up Form
Note: Wait at least two hours for the Form to be processed.
If you experience problems connecting to WiFi, just request the Help Desk to reset your password.
3. Connect to the WiFi Network
a. SSID (wireless network): CCSF Wireless
b. WPA key (Apple and Android devices call it "Password"): freewireless4all
c. Username is your CCSF ID number (e.g. W00...., @00...., C00...., D00...., etc.)
d. Password is your six digit birthday (format MMDDYY e.g. 070661)
While we are unable to offer full technical support for mobile devices, limited assistance is available as follows:
- For assistance and password reset please contact the Help Desk at:
- Hands on technical guidance is offered at the Academic Computing Resource Center Lab (ACRC) on the 3rd floor of Batmale Hall.
Academic Computing Resource Center (ACRC) Hours
For more information about your specific computer’s operating system and wireless internet access, read one of the following:
Windows Vista (PDF)
Windows XP with XP2 (PDF)
Windows 7 (PDF)
Mac OS X: Leopard (PDF)
Mac OS X: Tiger (PDF)
Mac iPhone or iPod touch (PDF)
Mac iPad (there is no PDF, but the iPhone instructions are similar)
Linux ( THERE IS NO SUPPORT )
See our list of “FAQs” for more information.
Guest Account Request Process
Guest accounts can be requested by Faculty or Staff of City College and provided to an individual or group of individuals for a specified period of time. Guests will have the same level of WiFi access as registered users and will be required to follow the CCSF Computer Use Policy. Please note: WiFi service is not available everywhere within the college, please refer to the list of Hotspots list on the ccsf.edu/wifi webpage.
Short-Term Individual Accounts: Submit request 1 business day in advance by sending a message from a CCSF employee email account to: firstname.lastname@example.org. The request must include the name of the requestor, the name of the guest and the length of time the account is needed (if longer than one week, please follow the Long-Term Individual Account process.). A temporary guest login and password will be provided.
Long-Term Individual Accounts: This category is for contractors or other non-permanent CCSF employees who require WiFi service. Submit request 3 business days in advance by sending a message from a CCSF employee email account to: email@example.com. The request must come from the responsible Department Chair or Dean and include the name of the contractor sponsor, a description of the business need and the length of time the account is required. A temporary individual login and password will be provided.
Group Access: This category is for events and activities hosted by CCSF which require WiFi service. Submit request 5 business days in advance by sending a message from a CCSF employee email account to: firstname.lastname@example.org. The request must come from the responsible Department Chair or Dean and include a description of the event and the date, time, length and location of the event. Please note: WiFi service is not available everywhere within the college hence each request will be evaluated individually to determine if it can be met.