Service Desk: Updates

Slow Network & Web Access

Posted July 27, 2011, 12:50 p.m.

CCSF is experiencing intermittent campus-wide slowdown of our network and access the internet. Our team is on alert and working to maintain ful network operations and speed. We apologize for any inconvenience this may cause.

GroupWise Temporarily Offline - Now Up & Running!

Posted July 27, 2011

GroupWise email was temporarily out of service on July 27, causing some users to experience slow or unresponsive service with their GroupWise email accounts. The issue has been resolved - GroupWise is back online operating normally. We apologize for any inconvenience the temporary outage may have caused.

GroupWise Server Up & Running!

Posted July 14, 2011

The GroupWise Server was temporarily experiencing difficulties on Friday, July 14, causing service to be soporatic. Email service has been fully restored. We apologize for any inconvenience, and thank you for your patience.

 

Faculty GroupWise WebAccess "loading" issue

Posted June 20, 2011

Some of you may have experienced problems accessing Goupwise from the web, the reason is…many faculty received an email on 6/14/11, from Antonia Cortese (e-activist@aft.org) with the Subject: Join me in support of Team USA.

Whichever folder this email resides in, GroupWise has a problem loading the content and displays only "loading" message.

You cannot access the email with the Standard Interface of the GW WebAccess, use the Mobile Device Interface when off campus, …locate the email in question and delete it,  and you will be able to access the inbox when this is done. 

 We have been in contact with users that experienced this issue, once these steps were taken, they were able to access their inbox.
Please pass this information to any colleagues experiencing this WebAccess issue.

 

Email Message Warning-Hoax

Posted June 13, 2011

Recently the below email has been making the rounds the internet.  IT IS A HOAX.  Please do not respond to this email. The Technology Division will not ask for this information. Please delete this email if you receive it.

Never give out your password!

Fraudulent Message Reads:

This message is from your Web Admin messaging help desk. This is to notify you that we are currently upgrading our data base and
e-mail account center due to the high rate of spam mail flowing through the internet.

We are canceling unused webmail account to create more space for new accounts and protect your account from spam mails.
To prevent your webmail account from been closed you will have to update it below to know its status as a currently used account.

CONFIRM YOUR WEB MAIL IDENTITY BELOW

Name:
Email:
Password:
Verify Password:

Warning!!!
Any account that is not updated within THREE (3) days of this update notification will be canceled permanently.

Thank you for using our web mail.

Webmail Administrator
Online Service Centre Technical.

Comfirmation CODE: -/93-1A388-481

Spam Alert

Posted April 2011:
CAUTION! Prevalence of spam/virus-infected email continues to rise and the results can be catastrophic, and YOU are the most important factor in preventing your computer being infected.

According to Google more than 82% of email received by postmasters in 2010 was spam.  Spam/virus-infected email is designed to deceive you to view, read and activate links and attachments, and in turn infect your computer or hijack your web browser.  Often the email address is forged: it might purport to come from a work site or friends requesting you to send account information, or to click a link to see something special.

Do not click on  any "add" or "pop-up" claiming to be anti-virus protection or an anti-virus check of your computer. This is a form of malware that is known as Scareware; to scare you to hastily react: A current email or pop up window offering protection of your files when in fact, you will be directed to a malware, a virus or porn site if you click the false link provided.

Once infected, your computer might slow down, personal information might be leaked to criminals, you might become a victim of identity theft resulting in financial loss and emotional distress. We encourage you to be vigilant and cautious: DO NOT respond, DO NOT click the link, delete any suspicious/unsolicited email and move on.  Keeping a copy/back up of your personal data files on a removable drive, e.g. USB drive or external hard drive,  can minimize the damage an infected computer might have.

Please contact the CCSF Service Desk at 415-239-3711 if you believe your computer is infected.

Printers

Posted on March 2011:
Thank you for being patient while we worked on the printing issue that effected PC users on Ocean Campus yesterday. We are happy to report the issue has been resolved.  The Windows Print Server, \\bat-svc-cluster, that handles all PC printing on Ocean Campus was corrupted the Technology Division has rebuilt a new Print Server, \\bat-svc-prn1, and it is now in production. 

If you are still unable to print,please follow the steps to add the printers.

To add the new printers:

1. Click on the Start button and select Run..., if you do not see the Run... option, you can press the Windows button on your keyboard and the R key at the same time, and this shortcut will bring up the Run... option. 

2. Type in: \\bat-svc-prn1 on the Run... and click OK. 

3. A window named bat-svc-prn1 will appear with the listing of available printers, double click the desired printer(s) to add.

4. A window appears saying Connecting to... followed a window with the printer name (example P-BAT310-HP4200 on bat-svc-prn1). 

5. Select Printer in the upper left  (in the current window) and Set as Default Printer.

6. Repeat Steps 3 and 4 to add more printer(s).

7. The new printers will display the printer name followed by "on bat-svc-prn1".

* If you don't know which printer(s) to add, refer to the names of your old printers showing in Printers and Faxes.

To remove/delete the old printers that are not operation:

1. Click on the Start button and select Printers and Faxes. 

2. Locate the printer(s) that has "on bat-svc-cluster" and press the Delete key on your keyboard to delete the printer(s).