HELP DESK

Tech Svcs

CCSF Employee Help Desk

Get CCSF technology-related help!

The Technology Division is  implementing a new Help Request System 

To allow Technology Division staff to document and better manage requests for help, maintenance, and replacement of CCSF technology-related services and equipment. As a CCSF employee, you can soon submit a ticket for technology-related assistance from any computer for which you have Internet connection. You will be able to  track the progress of your Help Tickets, as well as easily communicate with Technology Diivsion staff until your issue is resolved.

IT will be a the fastest and most efficient way to receive technology-related support. With the system , you can request help and keep on working knowing TD is on the job! A few benefits of the ticket system  nclude:

  • Fastest Service 
  • Easy to Use
  • Available “24/7”
  • Communicate anytime and easily about your “Help Request” tickets
  • Auto log-in with your saved “User Profile”

Access information coming shortly.  Most requests will be addressed within 48 hours. When you first access      you will need to enter your CCSF email, then click “Submit.” Thereafter, whenever you need CCSF technology-related help, simply go to  .... it  will remember you and all of your contact and location information!



Improved Services

One of the focuses for reorganization is to improve service to the college community. This is the first step in achieving that goal. Here’s a short list of things we will be working on in the next few semesters:

  • Expanded Help Desk hours 
  • Weekend Call Service 
  • Multiple Service Centers
  • Multi-tiered Service levels
  • Overlapping service coverage areas