Assessment Process-Distance Learning

Introduction

The Educational Technology Department works to continually improve the quality of student learning and achievement as it relates to distance education. In particular, quality improvement is focused on student retention, persistence and success rates. The department regularly engages in dialogue regarding the development and assessment of outcomes related to distance education. Dialog within other departments and services moves the college forward to meet the changing needs of our distance education students.

The Educational Technology Department assesses students enrolled in distance learning classes. It is important to note that with changes in leadership within the department and retirements, distance learning surveys were not conducted in 2010-11 and 2011-2012. However, the department continues to participate in the California Community College State Chancellor's Distance Education W Survey.

Assessment Process for Telecourses

An entry survey is given to telecourse faculty to distribute to their students at the orientation. An exit survey is given to telecourse faculty to distribute to their students at the final meeting. Instructors return both surveys to the Ed Tech Department. Data is analyzed, shared with faculty teaching telecourses, and used to improve the delivery of telecourses. The Telecourse Survey is being conducted in fall 2012.

Assessment Process for Online Classes

The Educational Technology Department works to continually improve the quality of student learning and achievement as it relates to distance education. In particular, quality improvement is focused on student retention, persistence and success rates. The department regularly engages in dialogue regarding the development and assessment of outcomes related to distance education. Dialog within other departments and services moves the college forward to meet the changing needs of our distance education students.

The Educational Technology Department assesses students enrolled in distance learning classes. It is important to note that with changes in leadership within the department and retirements, distance learning surveys were not conducted in 2010-11 and 2011-2012. However, the department continues to participate in the California Community College State Chancellor's Distance Education W Survey.

Assessment Process for Telecourses
An entry survey is given to telecourse faculty to distribute to their students at the orientation. An exit survey is given to telecourse faculty to distribute to their students at the final meeting. Instructors return both surveys to the Ed Tech Department. Data is analyzed, shared with faculty teaching telecourses, and used to improve the delivery of telecourses. The Telecourse Survey is being conducted in fall 2012.

In fall 2009, CCSF migrated to a new learning management system. Because of stability challenges and staffing shortages, annual assessment using a qualitative approach resumed in summer 2012. A single survey was conducted in summer 2012 to assess online student's knowledge of Insight. This survey is conducted once a year. Additionally, a single survey is used to assess online student's satisfaction with their online class, online classes in general, support for Insight, and overall satisfaction with distance learning. This survey is scheduled to be conducted again in spring 2013. Additionally, CCSF continues to participate in the California State Chancellor's Office Distance Education "W" Survey, last conducted in fall 2010.  The next Distance Education "W" Survey is scheduled for fall 2012. Results are available under Quick Links on the Ed Tech Assessment page.

Overall

Faculty teaching telecourses are asked for input in improving the entry and exit surveys via email. Faculty teaching distance learning courses are asked for their input regarding the student surveys. Input is requested via email. Faculty review the surveys for online students in Insight and provide feedback to the Ed Tech Department.  The process is done yearly.

Assessment for online classes is done using Insight. A survey is created and uploaded into each online section. Faculty are asked to send an email to students in their class and to post a message to the News Forum.  Ed Tech provides faculty with a pre-written paragraph explaining the purpose of the survey and the deadline.

Effectiveness is assessed in terms of percentage of satisfaction. Areas that fall below a 60% satisfaction rating are targeted as "needs improvement" action items. These items are identified with deadlines for improvement by the following semester in order to create a closed-loop assessment process.