Fall/Spring 13-14 Highlights-DL

Distance Learning

Current highlights are documented each semester in our Assessment Progress Reports and each year in our Program Review.

Highlights from Fall/Spring 13-14 and before:

Our cyclical process of assessment guides us to make changes to better meet the needs of our distance learning students and faculty. Below are highlights of the Technology Mediated Instruction's, housed within the Educational Technology Department, outcomes assessment work as of November 1, 2014.

Refer to the Ed Tech Assessment page for assessment tools and results.

Telecourses

The below will be implemented in fall 2014.

Primary result found through assessments (faculty and students)

  • The telecourses content for the courses offered is out-of-date. 
  • Updated content for the telecourses offered is not available to meet quality guidelines. 
  • Both faculty assigned to teach the telecourse and students enrolled in the telecourse expressed concerns about the content.
  • Regular and effective contact are challenges for both students and faculty.

Changes made as a result of assessment

  • In looking at the results of both the Telecourse Entry and Exit Surveys over the last two years along with the enrollment decrease, it was determined that Telecourses will no longer be offered after fall 2014. 
  • The Distance Learning Advisory Committee discussed the decision and made a recommendation to the Educational Technology Department. 
  • In spring 2014 two faculty members who taught telecourse courses developed an online version. In fall 2014 two additional faculty members are being trained to develop online courses. After fall 2014 all telecourses will have been converted to online delivery.

The Telecourse Entry and Exit Surveys were distributed in Spring 2014. Results are located in the Quick Links on the Ed Tech Assessment page.

Online Classes

The below were implemented in spring 2014.

Results found through the assessments

  • Some online students needed one-on-one face-to-face support from staff.
  • Online students were not using the correct browser for the learning management system.
  • Online students were not using the correct log in and password to access the learning management system.
  • Online students were using non-CCSFmail addresses and not receiving the "Welcome to Insight" email with important log in and password information.
  • Students called the Educational Technology Department because they were unclear about class information related to an online section. Specifically, students called to complain about missing meeting date and location information and classes and waitlists being full.

Changes made as a result of assessment

  • Migration to Moodle version 2.4 allowed students to use any browser to access Insight. 
  • The migration allowed for the implementation of a policy requiring students only use CCSFmail as their Insight email address.
  • Continued to standardized the section notes for all online classes. Included more detailed notes in the online Class Schedule such as information about meeting times and locations and links to the instructor's website (if applicable).
  • Maintained expanded hours for students to drop-in for face-to-face support to include the entire semester.
  • CCSF contracted with an outside vendor to provide student support including a searchable FAQ. Tickets are responded to seven days a week from 9 am to midnight (PST). Students can do a browser check and system check. A "block" with the link to Online Course Support" is in every class on Insight. 

As we have seen in the past, results from the above changes were positive. The number of Student Help Tickets and phone calls continues to decrease. The above were implemented in spring 2014.