Fall/Spring 13-14 Highlights-DL

Distance Learning

Current highlights are documented each semester in our Assessment Progress Reports and each year in our Program Review.

Highlights from Fall/Spring 13-14 and before:

Our cyclical process of assessment guides us to make changes to better meet the needs of our distance learning students and faculty. Below are highlights of the Educational Technology Department's outcomes assessment work as of November 1, 2012.

Refer to the Ed Tech Assessment page for assessment tools and results.


The below will be implemented in spring 2014/fall 2014.

Primary result found through assessments (faculty and students)

  • The telecourses content for the courses offered is out-of-date. 
  • Updated content for the telecourses offered is not available.  
  • Both faculty assigned to teach the telecourse and students enrolled in the telecourse expressed concerns about the content.
  • Regular and effective contact challenges for both students and faculty.

Changes made as a result of assessment

  • In looking at the results of both the Telecourse Entry and Exit Surveys over the last two years along with the enrollment decrease, it was determined that Telecourses will no longer be offered after fall 2014. 
  • The Distance Learning Advisory Committee discussed the decision and made a recommendation to the Educational Technology Department. 
  • In spring 2014 two faculty members who taught telecourse courses developed an online version. In fall 2014 two additional faculty members are being trained to develop online courses. 

The Telecourse Entry and Exit Surveys were distributed in Spring 2014. Results are located in the Quick Links on the Ed Tech Assessment page.

Online Classes

The below were implemented in fall 2012.

Results found through the assessments

  • Online students would file a Student Help Ticket and the ticket would not be received by staff because the internal email system was inaccessible.
  • Some online students needed one-on-one face-to-face support from staff.
  • Online students were not using the correct browser for the learning management system.
  • Online students were not using the correct log in and password to access the learning management system.
  • Online students were using non-CCSFmail addresses and not receiving the "Welcome to Insight" email with important log in and password information.
  • The "Welcome to Insight" email was being sent from moodle@ccsf.edu. Students did not connect this address to their online class. Students were often confused and filed multiple Student Help Tickets.
  • Students called the Educational Technology Department because they were unclear about class information related to an online section. Specifically, students called to complain about missing meeting date and location information and classes and waitlists being full.

Changes made as a result of assessment

  • Moved from Groupwise email system to Google email system. Created a dedicated email address for students enrolled in online classes.
  • Created an easily identifiable email address for students so that they would know the email related to their online class; welcome2.insight@mail.ccsf.edu.
  • Revised the "Welcome to Insight" email. The email was shortened and included links to a website.
  • Created a website dedicated to helping students log in to the learning management system. The website clearly addresses log in and password challenges as well as browser issues.
  • Created videos for students about how to log into the learning management system.
  • Standardized the section notes for all online classes. Included more detailed notes in the online Class Schedule such as information about meeting times and locations and links to the instructor's website (if applicable).
  • Expanded hours for students to drop-in for face-to-face support to include the entire semester.

Results from the above changes were positive. The number of Student Help Tickets and phone calls decreased significantly. The above were implemented in fall 2012. The Online Student Survey was distributed in summer 2012. The results are posted on the Ed Tech Assessment page. A major goal of the surveys continues to be student success and retention.