Student Services Outcomes

City College of San Francisco systematically assesses student support services through student, faculty, and staff input along with student achievement data and student learning outcomes assessment to improve the effectiveness of our services.

Student service outcomes are comprised of service area outcomes and student service learning outcomes.


Service Area Outcomes (SAO)


Describes the level of efficiency and effectiveness of a service area and its ability to serve the department’s mission and program objectives


Student Service Learning Outcome (SSLO)


Describes what students are able to do after receiving services


SLO Assessment Process