Admin Services Outcomes
At City College, we use administrative unit and service outcomes to systematically plan, implement, and evaluate administrative services so that we can improve these services and the college-wide learning environment. Our service outcomes are statements of what we intend to accomplish or achieve in support of student learning and institutional effectiveness.
“Within institutional effectiveness, departments (academic and nonacademic) are free to stretch themselves to the limit and to attempt innovative approaches to provide services without fear of failure. Within institutional effectiveness, departments are not held accountable for failure or success, only for having in place a process for stating outcomes, measuring accomplishments, and using the results to improve programming.” -- James Nichols, 2008