Learning Outcomes and Assessment

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City College strives to create a culture where outcomes assessment continually improves the quality of student learning and institutional effectiveness. Members of each department and program engage each other in the development and assessment of outcomes. Dialogue within and amongst departments and programs moves the college forward to meet the evolving needs of our students through instruction, curricula, programs, and services.

Outcomes are developed and assessments take place for the following areas:

  • Student Learning Outcomes (for courses, instructional programs, counseling, and workshops)
  • Student Service Outcomes (for additional services provided to students, such as transcript procurement, registration, and financial aid)
  • Admininstrative Unit Outcomes (for services provided to faculty, staff, vendors, external organizations, etc. to produce an environment of learning for our students)
  • General Education Learning Outcomes (for all CCSF general education outcomes in Communication & Analytical Thinking, Written Composition, Natural Science, Social Sciences, Humanities, History, Health, and Multicultural Studies).
  • Institutional Learning Outcomes (for the four institutional outcomes of Critical Thinking & Information Competency, Communication, Cultural, Social & Environmental Awareness, Personal & Career Development).

Updates from the SLO Coordinator

September 18, 2014

Were you recently assigned assessment coordinator? Course coordinator?  New to the College? New to formalized assessment? Come to Monday’s workshop, SLO Basics: A Short Course on Meaningful Assessment at CCSF. Upon completion of this short course, CCSF employees will be able to:

A.      Differentiate PSLO,SLOs, SSOs and AUOs.

B.      Design an effective outcome.

C.      Formulate an authentic assessment strategy.

D.      Prepare a quality assessment report.

And, recognize all the Bloom’s verbs I just used!

September 22, Cloud 257 from 2-3PM. Please RSVP to kwhalen@ccsf.edu so I’ll have enough handouts.

September’s issue of SLO Highlights looks at two City College success stories: Metro Academy and the Mathematics Department’s thoughtful foray into class compression and acceleration. Read why when longtime Assistant Director of Research Steve Spurling retired, he said “I’m proud to be a part of two powerful success stories.”  This issue is a part one of a two-part series on Acceleration. Next month: A look at how the English Department used assessment to develop the Accelerated Learning Program and an exciting Year One (YO!) experience.

Kristina Whalen

SLO Coordinator

September 11, 2014

Are you a new employee (faculty, administrator, staff) at the college? Are you new to the College’s assessment process? Do you just need a refresher on SLO work? Come to the following opportunity:

SLO BASICS: September 22, 2-3 Cloud 257.

This short, helpful workshop teaches effective design of SLOs (Student Learning Outcomes), SSOs (Student Service Outcomes), AUOs (Administrative Unit Outcomes) & PSLOs (Program Level Outcomes), how to assess each and use the data to make meaningful change, if neded. Tips for reporting by the Jan 5th deadline are also included. Remember, everyone at the college particpates in outcomes assessment work! 

Last call of GE Area A and E assessment data. If in spring 2014 you collected course level data mapping to Area A (Communication) or Area E (Humanities) and didn't have it summarized by the spring assessment reporting deadline, please submit your data bySeptember 19th. These college-wide learning assessments are a crucial piece of the puzzle! 

Drop-in Help Labs every Tuesday from 2-3Pm in Cloud 208A. 

Handout: Important Assessment Dates  for the Fall 2014 semester is available. 

Kristina Whalen

SLO Coordinator

September 4, 2014

Last call of GE Area A and E assessment data. If in spring 2014 you collected course level data mapping to Area A (Communication) or Area E (Humanities) and didn't have it summarized by the spring assessment reporting deadline, please submit your data by September 19th. These college-wide learning assessments are a crucial piece of the puzzle! 

The Spring 2014 Assessment Reporting Summary is now available. The report digests reporting activities and implemented improvements submitted during the spring 2014 assessment reporting cycle. Here are a few highlights:

  • The college is on a steady climb to CQI! At the start of fall 2014, 75% of instructional courses, 44% of instructional programs, 73% of student services, and 100% of counseling have closed the loop. 
  • The reports are filled with details for concrete improvements in course, programs, and counseling. 
  • Assessment reporting rebounded in the spring. Reporting percentages for counseling and instructional courses were outstanding (100% and 91%) respectively. 
  • Assessment reporting submissions are coming in throughout the semester, with many more early reports. We are grateful for this shift away from most reports coming in the night before the deadline. 
  • Responses on our new question asking about assessment/analysis frequency demonstrates that the campus is better informed about and overwhelmingly tackling and improving on our 3-year benchmark for assessment of every outcome.

The college community should be proud of its work assessing student learning and making needed adjustment so students acquire important outcomes. Thanks for your dedication!

Kristina Whalen

SLO Coordinator 

August 27, 2014

Fall Outcomes Assessment Forms are now open and will remain open until January 5th

Same reporting process as used in the past, though we made some improvements: shorter more streamlined form. Better viewing of reports after submission. Fewer pages!

It's great that we as a college have stepped up to learn and work with this rather inglorious reporting system, but our commitment to making it work has been an excellent demonstration on what we can all do collectively as a college.

It is essential that a report get submitted for every administrative unit, student services unit, counseling program, instructional program (majors and certificates), and active course. This semester the scrutiny on our follow through and quality will be higher than ever. Let's collectively demonstrate that we are still carrying this ball forward.

Thank you all for your commitment and effort.

Kristina Whalen

SLO Coordinator

(*NOTE: For those curious about our original hope that we'd have replaced our current system with a new CurricUNET system for Fall, we are delaying that implementation so that a) we implement it gradually, thoughtfully, and one module at a time (Curriculum first -- going on this semester), b) we keep our current WORKING systems operating until the new system proves its robustness, and c) we don't ask folks to learn something new at a time when we are under review. Now more than ever we have to focus on the work, and not the packaging. Thanks again for your help and understanding!)

August 20, 2014

Welcome to the fall 2014 semester. Once again I'll be sending weekly updates to communicate progress and deadlines associated with our institutional level assessments (both GE and ILO), important professional development opportunities, assessment assistance, access to worthwhile resources, and news about the implementation and trainings associated with CurricUNET. Please read these weekly updates!

To start your year, this week's SLO UPDATE contains important information about DEADLINES, HELP LABS, and the FALL 2014 ILO Assessment:


Sept 9: Assessment websites for department, student services, and admin units must be current

Sept 19: Last call for GE Area A & E assessment data collected in spring 2014.

Jan 5th: Progress reports due for all course, programs, student services, and administrative units

HELP LABS: Weekly drop-in help sessions will still take place on Tuesday but from 2:00pm-3:00pm in Cloud 208 A/B

WEBSITE UPDATES: Are you responsible for updating your department's assessment websites? Websites need to be current by Sept 9th. Next week I'll be holding website updating help sessions during the following times. Please RSVP for the sessions that are still open.

August 25th, 9-10, Cloud 208B--FULL

August 26th, 3-4, Cloud 208B--FULL

August 28th, 3-5, Cloud 208B

August 29th, 10-12, Cloud 208B


As per our Annual Assessment Plan the college community will assess ILO#2 Communication. It states:

II. Communication

  • Communicate effectively
  • Demonstrate respectful interpersonal and intercultural communication
  • Recognize and interpret creative expression

A preliminary mapping report of instructional programs to the COM ILO has been prepared and so far 80 program outcomes map to prong #1, 29 program outcomes map to prong #2, and 30 programs outcomes map to prong #3. Department chairs for these instructional programs have been contacted and participation is encouraged!  

Kristina Whalen

SLO Coordinator