Facilities FAQs

  • What does the Facilities Department do?
  • How do I get something fixed?
  • What is SchoolDude?
  • What are Outages?
  • I'm too hot/cold; what should I do?
  • How do I get help on a facilities project?
  • How do facilities projects get funded?
  • Why does it take so long to get a project done?
  • What is a Facilities Master Plan (FMP)?
  • What is a "CBOC"?
  • How can I get more information or ask questions?

What does the Facilities Department do?

The Facilities Department is comprised of a number of organizational units that provide services ranging from planning, design, construction, maintenance, operations, rentals, and emergency response for the buildings and grounds of City College of San Francisco.

  • Buildings & Grounds provides high quality facilities maintenance services in a fiscally sustainable, responsive and friendly manner to foster safe, effective and inspiring physical environments that encourage successful teaching and learning. We are responsible for the operation and repair of real property facilities and systems. Services include maintenance, custodial, duplicating, receiving, waste management, and facility rentals. Learn more.
  • Facilities Planning Office provides high quality facilities planning and construction services in a fiscally sustainable, responsive and friendly manner to foster safe, effective and inspiring physical environments that encourage successful teaching and learning. We are responsible for all aspects of campus facilities planning, design and construction. Learn more.

How do I get something fixed?

Buildings & Grounds' first priority is to maintain - to keep what currently exists in operating condition. Within that first priority, safety and security concerns are handled as promptly as possible, followed by repairs to facilities and systems that affect the most people. All things being equal, we treat requests for service on a first come first served basis. Submit a request for maintenance service via the SchoolDude work order system. Access SchoolDude via the "Useful Links" right menu on the Buildings & Grounds website.

What is SchoolDude?

SchoolDude is the computerized maintenance management system that CCSF uses to capture requests pertaining to repair or maintenance of its buildings and grounds. It can also be used to request adds/moves/changes.

What are Outages?

CCSF's real estate portfolio includes 1 comprehensive campus, 9 satellite instructional sites, and 1 satellite administrative office comprising 2 million square feet of space and 78 acres. On any given day, inevitably something will be out of service - an elevator, a power outage, heating/ventilating/air conditioning equipment. Outages are buildings, equipment or services that affect many people and persist for a number of days. Those types of outages are delineated on the Buildings & Grounds Outages website, which provides information about what is not working and what we know about when service will be restored.

I'm too hot/cold; what should I do?

Submit a request for maintenance service via SchoolDude.

How do I request a facilities project?

A project whose goal is to improve the buildings and/or grounds of CCSF is a facilities project. Facilities Projects are considered and approved in the context of integrated institutional planning. Ideas for projects are usually generated through development of the Facilities Master Plan or through Program Review. The process for project ideation, request, analysis, evaluation, assessment, review and approval is delineated on the Project Launch and Management Process web page.

How do facilities projects get funded?

Funding for major facilities projects may be through local general obligation bonds - such as CCSF's 2001 Proposition A ($195 million), and 2005 Proposition A ($246.3 million), through the California Community Colleges Chancellor's Office Capital Outlay grant program, through other grant programs, and from generous donors. Funding for smaller facilities projects may be through the program review process, through grants, donations or unrestricted department funds.

Why does it take so long to get a project done?

Projects are adds/moves/changes to existing facility conditions. The decision to make any add/move/change is considered and approved in the context of integrated institutional planning. Even in the White House when the First Family makes a request, it goes through the proper chain of command for consideration and approval! When First Lady Michelle Obama asked for a wall to be added to a bedroom to create more privacy, she was told it would take at least 2 months for the request to be processed. At CCSF, consideration and approval of a request for an add/move/change could take anywhere from 1 day to 1 year, depending on the complexity of the request. Then funding must be identified. Then the planning, design and construction process ensues - including the requisite procurement processes associated with statutory mandates and/or institutional policies and procedures. While this may sound onerous, it does allow modifications to CCSF's buildings and grounds to be undertaken within the context of an established process that allows for institutional awareness, resources and approval.

What is a Facilities Master Plan?

The Facilities Master Plan (FMP) is a roadmap for facilities development in order to support the goals and strategies of the College’s Education Master Plan, the goals of which include: advancing student achievement in meeting educational goals, transforming and sustaining campus infrastructure, and providing new and expanded opportunities for organizational development and effective innovation. The FMP will provide a strategy for facilities improvement, renovation, replacement and new construction over the next 10 years. Learn more.

What is a "CBOC"?

The Citizens' Bond Oversight Committee (CBOC) is an independent oversight committee, made up of volunteers from the San Francisco community. Members are appointed by the Board of Trustees to oversee and ensure appropriate spending of bond funding. Learn more.

How can I get more information or ask questions?

The Facilities website was developed to promote transparency and communication in provision of facilities services, ranging from master planning, project planning and design, construction oversight, maintenance and operations of CCSF's buildings and grounds. The website is the easiest and most immediate way to remain informed. The website also provides contact information for Associate Vice Chancellor of Facilities Linda da Silva, if you seek a more personallized experience or have questions, concerns or comments about the Department.