Frequently Asked Questions
1. Where are you located?
2. What are your hours?
3. I'm a guest on campus, where should I park?
4. I received a parking ticket, what should I do?
5. Can you sign off on a fix-it-ticket?
6. I need to get into the building/classroom, can you unlock the doors?
7. My car battery died, can you help?
8. I locked my keys in the car, what should I do?
9. Where do I get a parkling permit?
10. I filed a report with SFPD, do I need to file a separate report with SFCCPD?
11. Can I go on a ride-along?
12. How do I file a complaint against a SFCCPD employee?
Q: I'm a guest on campus, where should I park?
A: If you don’t have a red one-day parking pass or other type of permit, guest parking is available in the Reservoir Parking Lot located on Phelan Ave. If you have a red one-day parking pass, please ensure that it is filled out with the proper date, time, location, and vehicle info, and prominently display it on your dashboard. You can visit our parking Information page for more about parking.
Q: I Received a parking ticket, what should I do?
Section 40202 of the California Vehicle Code (CVC) mandates that law enforcement officers cannot “conceal, modify, nullify, or destroy” a parking citation after it has been issued. Instructions on how to protest or pay the citation are contained on the back of the ticket. To avoid further citations please review our parking information page.
Q: Can you sign off on a fix-it-ticket?
A: As state peace officers, SFCCPD police officers have the authority to sign off on a “fix-it” ticket. You must have the violation corrected and have the ticket in your possession. (Non-sworn security officers and student officers do not have the authority to sign-off on a “fix-it” ticket).
Q: I'm an instructor and need to get into the building/classroom, can you unlock the doors?
A: SFCCPD officers will only allow persons into a building by prior arrangement with the Buildings and Grounds department, Chief of Police or another Administrator. To use a building or facility contact Building and Grounds at (415) 239-3546.
Q: I locked my keys in the car, what should I do?
A: You may contact your road-side assistance company for help. If you are on or near the campus call Campus Police at (415) 239-3200. With some vehicles, campus police officers may be able to assist you in gaining entry. With many newer models, however, this may not be possible. If assisted by campus police, the department and the district entails no liability for any damage that may be caused by assisting in vehicle entry.
Q: Where do I get a parking permit?
A: If you're a student, permits can be purchased online via the Registration Center. For more information call the Student Bank (415) 239-3345. If you're a full time employee parking permits can be obtained via the iPARQ website. For step by step instructions click here. If you're a part time employee, parking permits can be obtained from Campus Police Office, located in Cloud Hall Room 119.
Q: I filed a police report with the San Francisco Police Department (SFPD). Do I need to file a report with the San Francisco Community College Police Department (SFCCPD)?
A: Only one report is required to be made, either with SFPD or SFCCPD. Both SFPD and SFCCPD reports get entered into the same database at the Hall Of Justice. However if you have filled a report with SFPD and you want to let us know about the incident, contact us and give the SFPD case number.
Q: I have a complaint about the SFCCPD employee. What should I do?
A: Individuals concerned with the conduct of public safety personnel are encouraged to contact an on-duty supervisor. Following your contact with the supervisor you may wish to file a formal complaint. Formal complaints against public safety personnel can be made in person, via telephone or by mail.
To file a complaint in person, come to our main office, located on the Ocean Campus in Cloud Hall 119. To file a complaint by phone, call (415) 239-3200. To file a complaint by mail, send the complaint form to:
San Francisco Community College Police Department
c/o Chief of Police
50 Phelan Avenue C119
San Francisco, CA 94112
Complaints will be investigated in accordance with applicable laws and employee regulations.