Questions for the Chancellor

Chancellor and headset

"I welcome any and all suggestions for college improvement."

Chancellor Art Q. Tyler

Click here if you have suggestions for the Chancellor

Some of the questions emailed to the Chancellor:

Q7.       Does the district plan to move to an online system for individual classified to keep track of their hours, sick leave, vacation etc. and also to submit vacation requests?

Q8.       Recently I was trying to help a student and I called the phone number on the college website for Student Advocacy & Grievance and it is not in service. I also e-mailed the same office and received no response. This contributes to a lack of confidence in the school for students and staff.

Q10.    Are you aware of the emergency state of the district business office? If so, what are you doing about it? The details:

Q11.    City & county HR is willing, to work with us, why can’t our own HR?

If these issues continue, we’ll to lose more people.  We have little institutional knowledge remaining.

Q12.    Are you planning on hiring additional classified staff to answer the phones in student services, primarily admissions and registration?? (I think we have hired enough administrators). All calls unanswered ring back to us on the switchboard and after an hour of unanswered calls I call to find out what’s going on. I get the same answer all the time that “so and so is out,” or “so and so is working the counter,” and “so and so is on break.” Then we make excuses for them to satisfy the students who are frustrated because they have been calling numerous times. We have to tell them to try us back at such and such time. We are getting tired of this situation and enrollment is not going to increase, if potential students have to go through this on a daily basis.

Q13.     What is he going to do about improving communication? We are not being kept in the loop and we are the main point of entry here at 239-3000. This is mainly pertaining to student services again. They don’t inform us if they have an event and they decide to close the office for the day or even if they decide to close early. We have told students they are open until 5 and come to find out on a few occasions they have closed earlier due to whatever was going on. The student that came in happened to drive all the way down from Sacramento to find the doors locked. The students’ dad called the next day to complain.

This is just one example. We like to be kept up to date, because everyone calls us, staff and otherwise.

Q18.     With all the work WE ARE CCSF has done around clean-up as well as all the talk about sustainability, I think there should be a question that speaks to what the college is going to do around maintain the physical maintenance of the buildings and grounds and how are we going to sustain/advance our recycling and composting efforts.

Q: Why doesn't CCSF formally request an extension for good cause from the ACCJC instead of applying for the very risky and unnecessary restoration process? CCSF could leverage the current pressure that the ACCJC is under to give CCSF more time and make it clear that Restoration, like Candidacy, is an unacceptable pathway.

Q: CCSF just hired a President that will take over the duties of the reassigned VCSS as well as half of the duties of the VCAA. As explained in a presentation to the college about this new position, it was to be a "staff" position, i.e. operations not academic. Yet the duties of VCSS and VCAA are academic. This is a seemingly random reorganization with no transparency. Can you help us to understand it?

Q: ACCJC's termination letter (July 3, 2013) listed standards that it claimed CCSF was out of compliance with. Many of them had not been mentioned previously in the Visiting Team Report or elsewhere. Why was this not used as one of the bases for CCSF's appeal?

Q: The Chancellor claims that he "heard" the student voice and waited for a resolution from them regarding student wages before he put a resolution on the board agenda. However, the resolution that was presented to the board (and was passed) did not include crucial language that was in the student resolution. Why did it leave out all aspects of the student resolution except the actual wage increase?

Q: The Position of campus president was part of the "Significant Change Proposal that was submitted to the ACCJC". It was summarily denied by ACCJC. So why have we proceeded with it?

Q: The Academic Senate passed a resolution urging the chancellor not to proceed with this position. Why have we proceeded with it?

Q: This person is not qualified for this position. She does not meet the minimum Quals for teaching experience and there are four other identifiable areas in the Job announcement that was published that she does not show evidence of having any experience in her resume. So why was she hired?

 

Comment:

Many people at CCSF genuinely believe they are doing the right thing by their students and community.

And they see the changes being forced upon them by the CCCCO, SSTF, ACCJC and interim CCSF Administration as genuinely causing harm to the students and community.

Do you understand that when people at CCSF resist change, it is not (always) out of fear or ignorance or selfishness?

 

Q: You have said that CCSF is in substantial compliance with accreditation standards. ACCJC says that CCSF is not in full compliance with standards and has said that the CCSF leadership agrees that we are not 100% compliant with standards. Please identify the standards (by topic) where you see less than 100% compliance and tell us what is needed to get there. For each of these issues, which administrator have you made accountable for achieving full compliance? What is the date by which full compliance is expected to be achieved? If the issues are numerous, please name four that you anticipate being particularly difficult to complete.

Q: Why did you move your offices to Bungalow 213

Q: What is the Plan for Gough Street?
(administration, maintaining, moving, selling, replacing?)  

Q: We’ve hired a President of Campuses…why…what is her role?
How does this differ from the Chancellor’s role?
Does this affect administration?

Q: Does the district plan to move to an online system for individual classified to keep track of their hours, sick leave, vacation etc. and also to submit vacation requests?

Q:  Recently I was trying to help a student and I called the phone number on the college website for Student Advocacy & Grievance and it is not in service. I also e-mailed the same office and received no response. This contributes to a lack of confidence in the school for students and staff.
 
Q: As the college is hiring new administrators, interims, and shifting positions, there is an unsettled feeling for those who are here keeping the facilities running throughout the many changes.  As more staff retire and those remaining take on the retiree’s tasks, what is the plan for adding new staff to maintain our quality of services?

Q: Are you aware of the emergency state of the district business office? If so, what are you doing about it? The details:

Q: We have lost accountants, 4 within the last two month, 2 more possible in the future, due to the inability to promote from within.  With the exception of one they’ve transferred to other San Francisco city departments, due to the looming possible closure of CCSF, they’ve passed their promotional exams and HR is not able to move fast enough to keep them.
We have a hard time hiring QUALIFIED applicants.  Who wants to work at a possible sinking ship and for lower pay than they are able to get at another city department?  This forces us to hire anyone to fill the position causing issues we don’t have time for.

Recently a qualified applicant, turned down an offer 2 days before start because they found out…they’re making more in their current position than if they were to work for CCSF.  Wasted days of interviewing (times 4 people)!

Q: City & county HR is willing, to work with us, why can’t our own HR?
If these issues continue, we’ll to lose more people.  We have little institutional knowledge remaining.


Q: If we have not yet fulfilled all the requirements of accreditation, why haven't we? This late in the game, "progress" isn't good enough, we have to fully comply, correct? What's so important that it would come before our obligation to fulfill those requirements that keep us in business?

Q: Are you planning on hiring additional classified staff to answer the phones in student services, primarily admissions and registration?? (I think we have hired enough administrators). All calls unanswered ring back to us on the switchboard and after an hour of unanswered calls I call to find out what’s going on. I get the same answer all the time that “so and so is out,” or “so and so is working the counter,” and “so and so is on break.” Then we make excuses for them to satisfy the students who are frustrated because they have been calling numerous times. We have to tell them to try us back at such and such time. We are getting tired of this situation and enrollment is not going to increase, if potential students have to go through this on a daily basis.


Q: What is he going to do about improving communication? We are not being kept in the loop and we are the main point of entry here at 239-3000. This is mainly pertaining to student services again. They don’t inform us if they have an event and they decide to close the office for the day or even if they decide to close early. We have told students they are open until 5 and come to find out on a few occasions they have closed earlier due to whatever was going on. The student that came in happened to drive all the way down from Sacramento to find the doors locked. The students’ dad called the next day to complain.
This is just one example. We like to be kept up to date, because everyone calls us, staff and otherwise.


Q:  I have been wanting to know why the Chancellor allowed himself, administrators, supervisors, other unrepresented to use "permission pay" (PDP) to receive winter and spring breaks as paid days off. Previously, these groups had to use their vacation balance or others to take this time off, correct?
 
Q: Dr. Tyler - If you think it is true that an organization works better when all aspects of it are understood by all involved, what would you think of employees shadowing other employees for an hour or two, and then writing a report on what they have learned? For example, an administrator could shadow a classified employee, or a faculty member could shadow an administrator.  The participants would write up a report to be shared with their fellow members, and, perhaps, everyone in the college population.

Q:  "With continued enrollment decreases expected for both the summer and fall terms, what are the probable impacts on classified staff (ie. layoffs, bumping, reassignment)?"

Q:  "Have you given any thought on how to restore the confidence and trust the college once had?"

Q: With all the work WE ARE CCSF has done around clean-up as well as all the talk about sustainability, I think there should be a question that speaks to what the college is going to do around maintain the physical maintenance of the buildings and grounds and how are we going to sustain/advance our recycling and composting efforts.

Q: Thank you for being our permanent Chancellor. You have been here just over 6 months. Do you view the role of the Chancellor at SFCCD differently now, than when you first applied for the job? If so, would you please explain?

Q:  The classified workforce has suffered severely from attrition since 2008. The great majority of our classified support the idea that accreditation standards MUST be met. We do NOT support a reinstatement of the elected Board of Trustees. Many classified are troubled by the level of misinformation that keeps swirling and promoted by a few. Some folks have forgotten where the lanes are. Nearly all the Administration is new. Enrollment is low. The media has not been a friend. The ugliest parts of politics seem to be alive and well. Some days it’s hard to KNOW the truth!  Classified are demoralized when their ability to deliver “Quality” service is compromised. How do you see the future of the classified workforce morale improving?  Or not?