ECAR Study of Faculty and Technology, 2015

City College of San Francisco Benchmarking Report


Survey area of interest Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Teaching and learning 139 27 166 2233 11528
100.0% 100.0% 100.0% 99.4% 95.5%
Research and scholarship 37 8 45 450 6164
26.6% 29.6% 27.1% 20.0% 51.1%
Total respondent count 139 27 166 2246 12070

Full or part time Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Full-time faculty member 98 16 114 1065 8656
70.5% 59.3% 68.7% 47.4% 71.7%
Part-time faculty member 41 11 52 1168 3345
29.5% 40.7% 31.3% 52.0% 27.7%
Emeritus faculty member 0 0 0 13 69
0.0% 0.0% 0.0% 0.6% 0.6%
Total respondent count
(Percentages sum to 100%)
139 27 166 2246 12070
100.0% 100.0% 100.0% 100.0% 100.0%

Survey version Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Take the shorter (10-minute) version 96 16 112 1656 8765
69.1% 59.3% 67.5% 73.7% 72.6%
Take the longer (up to 30-minute) version 43 11 54 590 3305
30.9% 40.7% 32.5% 26.3% 27.4%
Total respondent count
(Percentages sum to 100%)
139 27 166 2246 12070
100.0% 100.0% 100.0% 100.0% 100.0%

1.1. Years of experience Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Full-time faculty position Mean 14.2 11.0 13.7 10.9 12.8
SD 9.0 6.9 8.7 10.1 10.8
N 107 20 127 1528 10046
Part-time faculty position Mean 8.8 12.2 9.5 7.6 6.0
SD 8.3 8.5 8.5 6.8 6.4
N 102 26 128 1879 7196
Any faculty position Mean 17.4 20.6 17.9 13.8 14.2
SD 10.1 10.9 10.3 10.4 10.8
N 139 26 165 2243 12035

1.2. Do you work withÖ Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Undergraduate students 137 22 159 2185 10078
98.6% 91.7% 97.5% 97.8% 83.9%
Graduate students 6 1 7 90 4881
4.3% 4.2% 4.3% 4.0% 40.6%
Professional students 14 5 19 189 1541
10.1% 20.8% 11.7% 8.5% 12.8%
I don't typically work directly with students. 1 0 1 3 177
0.7% 0.0% 0.6% 0.1% 1.5%
Total respondent count 139 24 163 2234 12019

1.3. Tenure status Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Tenured 93 16 109 596 4275
94.9% 100.0% 95.6% 56.7% 49.7%
Not tenured, but on a tenure track 3 0 3 185 1622
3.1% 0.0% 2.6% 17.6% 18.9%
Not on a tenure track (ongoing appointment) 1 0 1 209 1694
1.0% 0.0% 0.9% 19.9% 19.7%
Not on a tenure track (fixed-term appointment) 1 0 1 61 1011
1.0% 0.0% 0.9% 5.8% 11.8%
Total respondent count
(Percentages sum to 100%)
98 16 114 1051 8602
100.0% 100.0% 100.0% 100.0% 100.0%

1.4. Academic rank Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Emeritus faculty 0 0 0 1 3
0.0% 0.0% 0.0% 0.1% 0.0%
Professor 33 4 37 354 2485
34.4% 25.0% 33.0% 33.4% 28.8%
Associate professor 1 0 1 164 2158
1.0% 0.0% 0.9% 15.5% 25.0%
Assistant professor 0 0 0 177 1994
0.0% 0.0% 0.0% 16.7% 23.1%
Clinical professor 1 0 1 5 79
1.0% 0.0% 0.9% 0.5% 0.9%
Instructor 43 11 54 258 906
44.8% 68.8% 48.2% 24.4% 10.5%
Senior lecturer 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0%
Qualifying post 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0%
Lecturer 0 0 0 3 490
0.0% 0.0% 0.0% 0.3% 5.7%
Research associate 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0%
Research professor 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0%
Other; please specify 14 1 15 69 436
14.6% 6.3% 13.4% 6.5% 5.1%
No academic rank 4 0 4 28 64
4.2% 0.0% 3.6% 2.6% 0.7%
Total respondent count
(Percentages sum to 100%)
96 16 112 1059 8615
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Desktop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 31 10 41 486 3018
24.0% 38.5% 26.5% 23.5% 27.1%
No, but I plan to purchase one 1 0 1 26 136
0.8% 0.0% 0.6% 1.3% 1.2%
Yes, I currently own one (or more) 97 16 113 1558 8002
75.2% 61.5% 72.9% 75.3% 71.7%
Total respondent count
(Percentages sum to 100%)
129 26 155 2070 11156
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Laptop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 9 1 10 200 871
6.7% 4.0% 6.3% 9.3% 7.4%
No, but I plan to purchase one 1 1 2 38 195
0.7% 4.0% 1.3% 1.8% 1.7%
Yes, I currently own one (or more) 124 23 147 1910 10692
92.5% 92.0% 92.5% 88.9% 90.9%
Total respondent count
(Percentages sum to 100%)
134 25 159 2148 11758
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Tablet Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 35 7 42 375 2189
29.7% 33.3% 30.2% 18.9% 20.4%
No, but I plan to purchase one 11 1 12 120 577
9.3% 4.8% 8.6% 6.1% 5.4%
Yes, I currently own one (or more) 72 13 85 1487 7990
61.0% 61.9% 61.2% 75.0% 74.3%
Total respondent count
(Percentages sum to 100%)
118 21 139 1982 10756
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Smartphone Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 10 0 10 215 1219
7.6% 0.0% 6.3% 10.1% 10.6%
No, but I plan to purchase one 4 0 4 60 315
3.1% 0.0% 2.5% 2.8% 2.7%
Yes, I currently own one (or more) 117 27 144 1844 9950
89.3% 100.0% 91.1% 87.0% 86.6%
Total respondent count
(Percentages sum to 100%)
131 27 158 2119 11484
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Wearable technology Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 18 8 26 283 1772
62.1% 100.0% 70.3% 65.7% 67.6%
No, but I plan to purchase one 5 0 5 46 229
17.2% 0.0% 13.5% 10.7% 8.7%
Yes, I currently own one (or more) 6 0 6 102 620
20.7% 0.0% 16.2% 23.7% 23.7%
Total respondent count
(Percentages sum to 100%)
29 8 37 431 2621
100.0% 100.0% 100.0% 100.0% 100.0%

2.1. Own: Internet-connected gaming device Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít plan to purchase one 22 8 30 271 1792
71.0% 100.0% 76.9% 61.3% 67.9%
No, but I plan to purchase one 0 0 0 4 26
0.0% 0.0% 0.0% 0.9% 1.0%
Yes, I currently own one (or more) 9 0 9 167 823
29.0% 0.0% 23.1% 37.8% 31.2%
Total respondent count
(Percentages sum to 100%)
31 8 39 442 2641
100.0% 100.0% 100.0% 100.0% 100.0%

2.2. Required to own or provided with desktop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Required to own by institution 0 0 0 32 169
0.0% 0.0% 0.0% 5.8% 5.6%
Provided by institution 30 1 31 294 1720
73.2% 10.0% 60.8% 53.3% 56.6%
Neither required to own nor provided 11 9 20 229 1183
26.8% 90.0% 39.2% 41.5% 38.9%
Total respondent count 41 10 51 552 3040

2.2. Required to own or provided with laptop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Required to own by institution 0 0 0 20 151
0.0% 0.0% 0.0% 3.7% 4.9%
Provided by institution 9 3 12 159 1474
23.1% 27.3% 24.0% 29.1% 47.7%
Neither required to own nor provided 30 8 38 368 1486
76.9% 72.7% 76.0% 67.3% 48.1%
Total respondent count 39 11 50 547 3088

2.2. Required to own or provided with tablet Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Required to own by institution 0 0 0 5 17
0.0% 0.0% 0.0% 1.0% 0.6%
Provided by institution 3 0 3 80 495
8.1% 0.0% 6.4% 15.4% 17.3%
Neither required to own nor provided 34 10 44 435 2350
91.9% 100.0% 93.6% 83.7% 82.2%
Total respondent count 37 10 47 520 2858

2.2. Required to own or provided with smartphone Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Required to own by institution 0 0 0 10 41
0.0% 0.0% 0.0% 2.0% 1.5%
Provided by institution 0 0 0 2 51
0.0% 0.0% 0.0% 0.4% 1.8%
Neither required to own nor provided 36 10 46 490 2698
100.0% 100.0% 100.0% 97.6% 96.7%
Total respondent count 36 10 46 502 2789

2.3. Experiences: Classroom-based technology resources Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 15 2 17 41 249
34.9% 18.2% 31.5% 7.0% 7.5%
Fair 7 3 10 72 479
16.3% 27.3% 18.5% 12.3% 14.5%
Neutral 5 1 6 49 376
11.6% 9.1% 11.1% 8.3% 11.4%
Good 10 4 14 231 1294
23.3% 36.4% 25.9% 39.4% 39.2%
Excellent 3 0 3 147 623
7.0% 0.0% 5.6% 25.0% 18.9%
N/A 3 1 4 47 280
7.0% 9.1% 7.4% 8.0% 8.5%
Total respondent count
(Percentages sum to 100%)
43 11 54 587 3301
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Laboratory or research-based technology resources Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 12 2 14 30 240
28.6% 18.2% 26.4% 5.1% 7.3%
Fair 9 3 12 39 291
21.4% 27.3% 22.6% 6.7% 8.8%
Neutral 7 0 7 75 414
16.7% 0.0% 13.2% 12.9% 12.6%
Good 6 1 7 142 888
14.3% 9.1% 13.2% 24.4% 27.0%
Excellent 0 0 0 93 423
0.0% 0.0% 0.0% 16.0% 12.9%
N/A 8 5 13 204 1034
19.0% 45.5% 24.5% 35.0% 31.4%
Total respondent count
(Percentages sum to 100%)
42 11 53 583 3290
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Online collaborative spaces Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 5 4 9 39 235
11.6% 36.4% 16.7% 6.6% 7.1%
Fair 4 1 5 52 353
9.3% 9.1% 9.3% 8.9% 10.7%
Neutral 10 1 11 79 523
23.3% 9.1% 20.4% 13.5% 15.9%
Good 12 0 12 180 1106
27.9% 0.0% 22.2% 30.7% 33.5%
Excellent 5 0 5 137 545
11.6% 0.0% 9.3% 23.3% 16.5%
N/A 7 5 12 100 536
16.3% 45.5% 22.2% 17.0% 16.3%
Total respondent count
(Percentages sum to 100%)
43 11 54 587 3298
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Physical collaborative spaces Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 6 3 9 27 279
14.0% 27.3% 16.7% 4.6% 8.5%
Fair 12 2 14 74 467
27.9% 18.2% 25.9% 12.6% 14.2%
Neutral 7 2 9 68 493
16.3% 18.2% 16.7% 11.6% 14.9%
Good 15 2 17 212 997
34.9% 18.2% 31.5% 36.1% 30.2%
Excellent 1 1 2 148 481
2.3% 9.1% 3.7% 25.2% 14.6%
N/A 2 1 3 59 583
4.7% 9.1% 5.6% 10.0% 17.7%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3300
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Access to institutional resources while away Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 6 2 8 37 172
14.0% 18.2% 14.8% 6.3% 5.2%
Fair 9 3 12 70 350
20.9% 27.3% 22.2% 12.0% 10.6%
Neutral 10 1 11 68 373
23.3% 9.1% 20.4% 11.6% 11.3%
Good 12 5 17 228 1396
27.9% 45.5% 31.5% 39.0% 42.3%
Excellent 5 0 5 160 904
11.6% 0.0% 9.3% 27.4% 27.4%
N/A 1 0 1 21 104
2.3% 0.0% 1.9% 3.6% 3.2%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3299
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Ability to get my work done while away Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 2 2 4 25 133
4.7% 18.2% 7.4% 4.3% 4.0%
Fair 10 1 11 57 307
23.3% 9.1% 20.4% 9.7% 9.3%
Neutral 6 0 6 50 304
14.0% 0.0% 11.1% 8.5% 9.2%
Good 17 6 23 233 1366
39.5% 54.5% 42.6% 39.7% 41.4%
Excellent 7 0 7 200 1121
16.3% 0.0% 13.0% 34.1% 34.0%
N/A 1 2 3 22 68
2.3% 18.2% 5.6% 3.7% 2.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 587 3299
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Reliable access to Wi-Fi networks throughout facilities Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 13 5 18 55 281
30.2% 45.5% 33.3% 9.4% 8.5%
Fair 13 2 15 71 490
30.2% 18.2% 27.8% 12.1% 14.9%
Neutral 6 1 7 56 314
14.0% 9.1% 13.0% 9.6% 9.5%
Good 10 1 11 187 1136
23.3% 9.1% 20.4% 31.9% 34.5%
Excellent 1 2 3 179 873
2.3% 18.2% 5.6% 30.5% 26.5%
N/A 0 0 0 38 198
0.0% 0.0% 0.0% 6.5% 6.0%
Total respondent count
(Percentages sum to 100%)
43 11 54 586 3292
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Communication technologies Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 4 1 5 18 124
9.3% 9.1% 9.3% 3.1% 3.8%
Fair 8 4 12 51 293
18.6% 36.4% 22.2% 8.7% 8.9%
Neutral 6 1 7 54 374
14.0% 9.1% 13.0% 9.2% 11.4%
Good 21 5 26 250 1462
48.8% 45.5% 48.1% 42.8% 44.4%
Excellent 3 0 3 194 949
7.0% 0.0% 5.6% 33.2% 28.8%
N/A 1 0 1 17 89
2.3% 0.0% 1.9% 2.9% 2.7%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3291
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Online or virtual technologies Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 12 2 14 42 283
28.6% 18.2% 26.4% 7.2% 8.6%
Fair 7 1 8 61 388
16.7% 9.1% 15.1% 10.5% 11.8%
Neutral 5 0 5 102 594
11.9% 0.0% 9.4% 17.5% 18.0%
Good 11 4 15 197 1109
26.2% 36.4% 28.3% 33.8% 33.7%
Excellent 3 1 4 104 512
7.1% 9.1% 7.5% 17.8% 15.6%
N/A 4 3 7 77 405
9.5% 27.3% 13.2% 13.2% 12.3%
Total respondent count
(Percentages sum to 100%)
42 11 53 583 3291
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Remote access to commercial software applications Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 15 3 18 75 397
34.9% 27.3% 33.3% 12.8% 12.1%
Fair 4 0 4 43 350
9.3% 0.0% 7.4% 7.4% 10.6%
Neutral 6 0 6 76 420
14.0% 0.0% 11.1% 13.0% 12.8%
Good 3 0 3 103 602
7.0% 0.0% 5.6% 17.6% 18.3%
Excellent 1 0 1 71 267
2.3% 0.0% 1.9% 12.1% 8.1%
N/A 14 8 22 217 1252
32.6% 72.7% 40.7% 37.1% 38.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 585 3288
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Technology support Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 8 5 13 39 227
18.6% 45.5% 24.1% 6.7% 6.9%
Fair 10 1 11 68 433
23.3% 9.1% 20.4% 11.6% 13.2%
Neutral 11 0 11 54 401
25.6% 0.0% 20.4% 9.2% 12.2%
Good 10 5 15 213 1211
23.3% 45.5% 27.8% 36.5% 36.8%
Excellent 3 0 3 201 934
7.0% 0.0% 5.6% 34.4% 28.4%
N/A 1 0 1 9 85
2.3% 0.0% 1.9% 1.5% 2.6%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3291
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Professional development around the integrated use of technology in your teaching Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 9 3 12 54 378
20.9% 27.3% 22.2% 9.2% 11.5%
Fair 11 1 12 65 441
25.6% 9.1% 22.2% 11.1% 13.4%
Neutral 10 0 10 81 589
23.3% 0.0% 18.5% 13.8% 17.9%
Good 6 3 9 218 1075
14.0% 27.3% 16.7% 37.1% 32.7%
Excellent 5 2 7 140 515
11.6% 18.2% 13.0% 23.9% 15.7%
N/A 2 2 4 29 291
4.7% 18.2% 7.4% 4.9% 8.8%
Total respondent count
(Percentages sum to 100%)
43 11 54 587 3289
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Support for making courses accessible to students with disabilities Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 3 3 6 37 255
7.1% 27.3% 11.3% 6.3% 7.8%
Fair 7 3 10 58 277
16.7% 27.3% 18.9% 9.9% 8.4%
Neutral 6 1 7 75 510
14.3% 9.1% 13.2% 12.8% 15.5%
Good 16 3 19 193 830
38.1% 27.3% 35.8% 33.0% 25.2%
Excellent 4 0 4 137 508
9.5% 0.0% 7.5% 23.4% 15.4%
N/A 6 1 7 85 909
14.3% 9.1% 13.2% 14.5% 27.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 585 3289
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Support for making teaching courses accessible to faculty with disabilities Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 1 2 3 34 174
2.4% 18.2% 5.7% 5.8% 5.3%
Fair 6 0 6 30 143
14.3% 0.0% 11.3% 5.1% 4.3%
Neutral 6 0 6 76 419
14.3% 0.0% 11.3% 12.9% 12.7%
Good 5 2 7 92 322
11.9% 18.2% 13.2% 15.7% 9.8%
Excellent 1 0 1 70 221
2.4% 0.0% 1.9% 11.9% 6.7%
N/A 23 7 30 285 2011
54.8% 63.6% 56.6% 48.6% 61.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 587 3290
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Professional development around the integrated use of technology in your research Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 10 3 13 47 426
23.8% 27.3% 24.5% 8.0% 13.0%
Fair 7 0 7 43 405
16.7% 0.0% 13.2% 7.4% 12.3%
Neutral 8 2 10 77 574
19.0% 18.2% 18.9% 13.2% 17.5%
Good 1 1 2 155 777
2.4% 9.1% 3.8% 26.5% 23.6%
Excellent 2 0 2 89 366
4.8% 0.0% 3.8% 15.2% 11.1%
N/A 14 5 19 174 741
33.3% 45.5% 35.8% 29.7% 22.5%
Total respondent count
(Percentages sum to 100%)
42 11 53 585 3289
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Consultations for using technology in teaching and research Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 10 5 15 54 329
23.8% 45.5% 28.3% 9.2% 10.0%
Fair 5 0 5 58 390
11.9% 0.0% 9.4% 9.9% 11.9%
Neutral 12 2 14 91 511
28.6% 18.2% 26.4% 15.5% 15.5%
Good 8 2 10 174 1001
19.0% 18.2% 18.9% 29.7% 30.4%
Excellent 3 0 3 138 626
7.1% 0.0% 5.7% 23.5% 19.0%
N/A 4 2 6 71 431
9.5% 18.2% 11.3% 12.1% 13.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 586 3288
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Specialized teaching software Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 9 3 12 48 375
21.4% 27.3% 22.6% 8.3% 11.5%
Fair 6 2 8 75 421
14.3% 18.2% 15.1% 12.9% 12.9%
Neutral 8 1 9 96 631
19.0% 9.1% 17.0% 16.6% 19.3%
Good 5 0 5 168 719
11.9% 0.0% 9.4% 29.0% 22.0%
Excellent 1 1 2 77 262
2.4% 9.1% 3.8% 13.3% 8.0%
N/A 13 4 17 116 859
31.0% 36.4% 32.1% 20.0% 26.3%
Total respondent count
(Percentages sum to 100%)
42 11 53 580 3267
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Locally housed high-performance computing/research computing services Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 8 3 11 47 338
19.0% 27.3% 20.8% 8.0% 10.3%
Fair 1 1 2 15 127
2.4% 9.1% 3.8% 2.6% 3.9%
Neutral 3 0 3 68 342
7.1% 0.0% 5.7% 11.6% 10.4%
Good 0 0 0 27 213
0.0% 0.0% 0.0% 4.6% 6.5%
Excellent 0 0 0 16 131
0.0% 0.0% 0.0% 2.7% 4.0%
N/A 30 7 37 415 2129
71.4% 63.6% 69.8% 70.6% 64.9%
Total respondent count
(Percentages sum to 100%)
42 11 53 588 3280
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Outsourced high-performance computing (or research computing) systems Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 9 3 12 43 285
21.4% 27.3% 22.6% 7.3% 8.7%
Fair 1 0 1 10 102
2.4% 0.0% 1.9% 1.7% 3.1%
Neutral 2 1 3 78 361
4.8% 9.1% 5.7% 13.3% 11.0%
Good 0 0 0 23 123
0.0% 0.0% 0.0% 3.9% 3.8%
Excellent 0 0 0 8 60
0.0% 0.0% 0.0% 1.4% 1.8%
N/A 30 7 37 424 2349
71.4% 63.6% 69.8% 72.4% 71.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 586 3280
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Self-publishing Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 6 3 9 56 366
14.3% 27.3% 17.0% 9.5% 11.2%
Fair 2 0 2 21 183
4.8% 0.0% 3.8% 3.6% 5.6%
Neutral 4 0 4 84 443
9.5% 0.0% 7.5% 14.3% 13.5%
Good 0 1 1 31 230
0.0% 9.1% 1.9% 5.3% 7.0%
Excellent 0 0 0 15 82
0.0% 0.0% 0.0% 2.6% 2.5%
N/A 30 7 37 380 1975
71.4% 63.6% 69.8% 64.7% 60.2%
Total respondent count
(Percentages sum to 100%)
42 11 53 587 3279
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: New models for global research collaborations Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 8 3 11 54 395
19.0% 27.3% 20.8% 9.2% 12.1%
Fair 2 0 2 16 165
4.8% 0.0% 3.8% 2.7% 5.0%
Neutral 3 0 3 75 440
7.1% 0.0% 5.7% 12.8% 13.4%
Good 0 0 0 23 167
0.0% 0.0% 0.0% 3.9% 5.1%
Excellent 0 0 0 8 57
0.0% 0.0% 0.0% 1.4% 1.7%
N/A 29 8 37 409 2053
69.0% 72.7% 69.8% 69.9% 62.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 585 3277
100.0% 100.0% 100.0% 100.0% 100.0%

2.3. Experiences: Open content Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Poor 9 3 12 40 278
21.4% 27.3% 22.6% 6.8% 8.5%
Fair 3 0 3 40 221
7.1% 0.0% 5.7% 6.8% 6.7%
Neutral 5 0 5 91 541
11.9% 0.0% 9.4% 15.6% 16.5%
Good 0 1 1 104 434
0.0% 9.1% 1.9% 17.8% 13.2%
Excellent 0 0 0 33 136
0.0% 0.0% 0.0% 5.6% 4.2%
N/A 25 7 32 277 1666
59.5% 63.6% 60.4% 47.4% 50.9%
Total respondent count
(Percentages sum to 100%)
42 11 53 585 3276
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I take sufficient measures to keep my research and scholarly data secure. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 15 7 22 168 525
11.0% 26.9% 13.6% 7.6% 4.4%
Strongly disagree 2 0 2 13 78
1.5% 0.0% 1.2% 0.6% 0.7%
Disagree 3 1 4 50 359
2.2% 3.8% 2.5% 2.2% 3.0%
Neutral 33 4 37 391 1968
24.3% 15.4% 22.8% 17.6% 16.4%
Agree 58 8 66 991 5701
42.6% 30.8% 40.7% 44.6% 47.6%
Strongly agree 25 6 31 610 3347
18.4% 23.1% 19.1% 27.4% 27.9%
Total respondent count
(Percentages sum to 100%)
136 26 162 2223 11978
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I take sufficient measures to keep data about my students secure. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 10 2 12 38 274
7.2% 7.7% 7.3% 1.7% 2.3%
Strongly disagree 1 2 3 10 48
0.7% 7.7% 1.8% 0.4% 0.4%
Disagree 4 1 5 21 179
2.9% 3.8% 3.0% 0.9% 1.5%
Neutral 14 1 15 126 899
10.1% 3.8% 9.1% 5.6% 7.5%
Agree 65 14 79 989 5753
46.8% 53.8% 47.9% 44.2% 47.9%
Strongly agree 45 6 51 1055 4868
32.4% 23.1% 30.9% 47.1% 40.5%
Total respondent count
(Percentages sum to 100%)
139 26 165 2239 12021
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I have confidence in my institutionís ability to safeguard my personal information. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 14 4 18 80 551
10.1% 14.8% 10.8% 3.6% 4.6%
Strongly disagree 10 6 16 150 705
7.2% 22.2% 9.6% 6.7% 5.9%
Disagree 27 6 33 278 1336
19.4% 22.2% 19.9% 12.4% 11.1%
Neutral 48 6 54 521 2682
34.5% 22.2% 32.5% 23.3% 22.3%
Agree 33 5 38 894 4993
23.7% 18.5% 22.9% 40.0% 41.5%
Strongly agree 7 0 7 313 1764
5.0% 0.0% 4.2% 14.0% 14.7%
Total respondent count
(Percentages sum to 100%)
139 27 166 2236 12031
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: In general, I have confidence in my institution's data privacy practices. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 14 4 18 80 615
10.1% 14.8% 10.9% 3.6% 5.1%
Strongly disagree 8 5 13 112 530
5.8% 18.5% 7.9% 5.0% 4.4%
Disagree 19 7 26 221 970
13.8% 25.9% 15.8% 9.9% 8.1%
Neutral 49 6 55 437 2440
35.5% 22.2% 33.3% 19.6% 20.3%
Agree 40 4 44 1020 5431
29.0% 14.8% 26.7% 45.7% 45.1%
Strongly agree 8 1 9 364 2045
5.8% 3.7% 5.5% 16.3% 17.0%
Total respondent count
(Percentages sum to 100%)
138 27 165 2234 12031
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: In general, I have confidence in my institutionís information security practices. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 16 3 19 79 569
11.5% 11.1% 11.4% 3.5% 4.7%
Strongly disagree 9 6 15 118 501
6.5% 22.2% 9.0% 5.3% 4.2%
Disagree 22 7 29 220 1010
15.8% 25.9% 17.5% 9.8% 8.4%
Neutral 41 4 45 416 2293
29.5% 14.8% 27.1% 18.6% 19.1%
Agree 43 6 49 1036 5623
30.9% 22.2% 29.5% 46.3% 46.8%
Strongly agree 8 1 9 371 2027
5.8% 3.7% 5.4% 16.6% 16.9%
Total respondent count
(Percentages sum to 100%)
139 27 166 2240 12023
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I understand relevant university policies about free online data storage. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 14 3 17 101 457
33.3% 27.3% 32.1% 17.2% 13.9%
Strongly disagree 6 3 9 59 334
14.3% 27.3% 17.0% 10.1% 10.2%
Disagree 13 3 16 128 716
31.0% 27.3% 30.2% 21.8% 21.8%
Neutral 5 2 7 99 546
11.9% 18.2% 13.2% 16.9% 16.6%
Agree 3 0 3 144 919
7.1% 0.0% 5.7% 24.5% 28.0%
Strongly agree 1 0 1 56 314
2.4% 0.0% 1.9% 9.5% 9.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 587 3286
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I understand relevant university policies and state and federal laws about data protection. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 9 4 13 19 130
20.9% 36.4% 24.1% 3.2% 4.0%
Strongly disagree 2 4 6 19 92
4.7% 36.4% 11.1% 3.2% 2.8%
Disagree 4 1 5 25 237
9.3% 9.1% 9.3% 4.3% 7.2%
Neutral 9 0 9 62 412
20.9% 0.0% 16.7% 10.5% 12.5%
Agree 14 1 15 289 1520
32.6% 9.1% 27.8% 49.1% 46.2%
Strongly agree 5 1 6 174 900
11.6% 9.1% 11.1% 29.6% 27.3%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3291
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I have access to all the resources I need to keep my research and scholarly data secure. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 9 3 12 119 504
21.4% 27.3% 22.6% 20.4% 15.4%
Strongly disagree 5 2 7 27 164
11.9% 18.2% 13.2% 4.6% 5.0%
Disagree 5 1 6 52 307
11.9% 9.1% 11.3% 8.9% 9.4%
Neutral 15 2 17 141 750
35.7% 18.2% 32.1% 24.2% 22.9%
Agree 7 1 8 177 1148
16.7% 9.1% 15.1% 30.4% 35.0%
Strongly agree 1 2 3 67 407
2.4% 18.2% 5.7% 11.5% 12.4%
Total respondent count
(Percentages sum to 100%)
42 11 53 583 3280
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: I have access to all the resources I need to keep my personal data and information secure. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 7 4 11 71 387
16.7% 36.4% 20.8% 12.1% 11.8%
Strongly disagree 7 5 12 42 190
16.7% 45.5% 22.6% 7.1% 5.8%
Disagree 5 0 5 58 354
11.9% 0.0% 9.4% 9.8% 10.8%
Neutral 10 2 12 116 734
23.8% 18.2% 22.6% 19.7% 22.3%
Agree 12 0 12 232 1242
28.6% 0.0% 22.6% 39.4% 37.8%
Strongly agree 1 0 1 70 379
2.4% 0.0% 1.9% 11.9% 11.5%
Total respondent count
(Percentages sum to 100%)
42 11 53 589 3286
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: My institution has mandatory information security training regarding institutional data. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 16 3 19 137 806
37.2% 27.3% 35.2% 23.3% 24.5%
Strongly disagree 15 7 22 75 355
34.9% 63.6% 40.7% 12.8% 10.8%
Disagree 4 1 5 101 501
9.3% 9.1% 9.3% 17.2% 15.3%
Neutral 3 0 3 74 388
7.0% 0.0% 5.6% 12.6% 11.8%
Agree 5 0 5 135 794
11.6% 0.0% 9.3% 23.0% 24.2%
Strongly agree 0 0 0 66 441
0.0% 0.0% 0.0% 11.2% 13.4%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3285
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: My institution offers optional information security training regarding institutional data. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 23 6 29 196 1200
53.5% 54.5% 53.7% 33.3% 36.6%
Strongly disagree 11 3 14 45 226
25.6% 27.3% 25.9% 7.7% 6.9%
Disagree 5 2 7 69 349
11.6% 18.2% 13.0% 11.7% 10.6%
Neutral 1 0 1 87 512
2.3% 0.0% 1.9% 14.8% 15.6%
Agree 2 0 2 144 739
4.7% 0.0% 3.7% 24.5% 22.5%
Strongly agree 1 0 1 47 254
2.3% 0.0% 1.9% 8.0% 7.7%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3280
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: My institutionís privacy and security policies impede my productivity. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 8 2 10 58 275
19.0% 18.2% 18.9% 9.8% 8.4%
Strongly disagree 8 4 12 132 659
19.0% 36.4% 22.6% 22.4% 20.1%
Disagree 17 2 19 240 1218
40.5% 18.2% 35.8% 40.7% 37.1%
Neutral 4 2 6 82 622
9.5% 18.2% 11.3% 13.9% 19.0%
Agree 4 1 5 58 348
9.5% 9.1% 9.4% 9.8% 10.6%
Strongly agree 1 0 1 19 159
2.4% 0.0% 1.9% 3.2% 4.8%
Total respondent count
(Percentages sum to 100%)
42 11 53 589 3281
100.0% 100.0% 100.0% 100.0% 100.0%

2.5. Privacy and security: My institutionís intellectual property policies impede my productivity. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 13 4 17 87 487
31.0% 36.4% 32.1% 14.9% 14.8%
Strongly disagree 10 1 11 117 571
23.8% 9.1% 20.8% 20.0% 17.4%
Disagree 9 1 10 208 1113
21.4% 9.1% 18.9% 35.6% 33.9%
Neutral 6 2 8 105 718
14.3% 18.2% 15.1% 17.9% 21.9%
Agree 3 1 4 46 270
7.1% 9.1% 7.5% 7.9% 8.2%
Strongly agree 1 2 3 22 125
2.4% 18.2% 5.7% 3.8% 3.8%
Total respondent count
(Percentages sum to 100%)
42 11 53 585 3284
100.0% 100.0% 100.0% 100.0% 100.0%

2.6. Using student data to create individualized messages about academic progress, training, and guidance opportunities Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 18 4 22 170 1398
12.9% 15.4% 13.3% 7.6% 11.6%
Bad idea 26 4 30 385 2413
18.7% 15.4% 18.2% 17.2% 20.1%
Neither good nor bad 36 11 47 642 3644
25.9% 42.3% 28.5% 28.6% 30.3%
Good idea 42 5 47 836 3725
30.2% 19.2% 28.5% 37.3% 31.0%
Very good idea 17 2 19 208 843
12.2% 7.7% 11.5% 9.3% 7.0%
Total respondent count
(Percentages sum to 100%)
139 26 165 2241 12023
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí performance in past courses Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 3 2 5 32 265
7.0% 20.0% 9.4% 5.5% 8.1%
Bad idea 2 0 2 55 323
4.7% 0.0% 3.8% 9.4% 9.9%
Neither good nor bad 14 3 17 125 629
32.6% 30.0% 32.1% 21.4% 19.2%
Good idea 16 4 20 264 1503
37.2% 40.0% 37.7% 45.1% 45.9%
Very good idea 8 1 9 109 555
18.6% 10.0% 17.0% 18.6% 16.9%
Total respondent count
(Percentages sum to 100%)
43 10 53 585 3275
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí performance in current courses Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 2 1 3 26 212
4.8% 10.0% 5.8% 4.5% 6.5%
Bad idea 3 1 4 48 267
7.1% 10.0% 7.7% 8.2% 8.1%
Neither good nor bad 9 1 10 77 495
21.4% 10.0% 19.2% 13.2% 15.1%
Good idea 17 5 22 288 1587
40.5% 50.0% 42.3% 49.4% 48.4%
Very good idea 11 2 13 144 717
26.2% 20.0% 25.0% 24.7% 21.9%
Total respondent count
(Percentages sum to 100%)
42 10 52 583 3278
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí progress toward degree or certificate goal Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 2 0 2 15 131
4.8% 0.0% 3.8% 2.6% 4.0%
Bad idea 2 1 3 19 129
4.8% 10.0% 5.8% 3.3% 3.9%
Neither good nor bad 8 0 8 68 420
19.0% 0.0% 15.4% 11.7% 12.8%
Good idea 13 6 19 298 1651
31.0% 60.0% 36.5% 51.1% 50.4%
Very good idea 17 3 20 183 942
40.5% 30.0% 38.5% 31.4% 28.8%
Total respondent count
(Percentages sum to 100%)
42 10 52 583 3273
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí performance in individual courses compared to the performance of others Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 3 4 7 56 404
7.1% 40.0% 13.5% 9.6% 12.3%
Bad idea 6 2 8 97 517
14.3% 20.0% 15.4% 16.6% 15.8%
Neither good nor bad 14 1 15 133 697
33.3% 10.0% 28.8% 22.8% 21.3%
Good idea 10 2 12 218 1215
23.8% 20.0% 23.1% 37.3% 37.1%
Very good idea 9 1 10 80 442
21.4% 10.0% 19.2% 13.7% 13.5%
Total respondent count
(Percentages sum to 100%)
42 10 52 584 3275
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí activity on a college or university website Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 5 2 7 68 615
11.6% 20.0% 13.2% 11.6% 18.8%
Bad idea 8 2 10 84 622
18.6% 20.0% 18.9% 14.4% 19.1%
Neither good nor bad 12 4 16 153 834
27.9% 40.0% 30.2% 26.2% 25.5%
Good idea 12 1 13 218 945
27.9% 10.0% 24.5% 37.3% 28.9%
Very good idea 6 1 7 62 249
14.0% 10.0% 13.2% 10.6% 7.6%
Total respondent count
(Percentages sum to 100%)
43 10 53 585 3265
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí activity in a specific application or service provided by the institution Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 4 1 5 45 411
9.5% 10.0% 9.6% 7.8% 12.6%
Bad idea 4 2 6 48 440
9.5% 20.0% 11.5% 8.3% 13.5%
Neither good nor bad 13 2 15 147 927
31.0% 20.0% 28.8% 25.4% 28.4%
Good idea 15 4 19 261 1165
35.7% 40.0% 36.5% 45.1% 35.7%
Very good idea 6 1 7 78 319
14.3% 10.0% 13.5% 13.5% 9.8%
Total respondent count
(Percentages sum to 100%)
42 10 52 579 3262
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí campus-based activities logged through student ID/smart cards Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 4 4 8 66 674
9.5% 40.0% 15.4% 11.3% 20.6%
Bad idea 8 1 9 107 704
19.0% 10.0% 17.3% 18.4% 21.5%
Neither good nor bad 9 3 12 158 841
21.4% 30.0% 23.1% 27.1% 25.7%
Good idea 14 0 14 194 828
33.3% 0.0% 26.9% 33.3% 25.3%
Very good idea 7 2 9 58 230
16.7% 20.0% 17.3% 9.9% 7.0%
Total respondent count
(Percentages sum to 100%)
42 10 52 583 3277
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí campus-based activities logged through smartphones Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 7 5 12 104 915
16.7% 50.0% 23.1% 17.9% 27.9%
Bad idea 11 2 13 136 820
26.2% 20.0% 25.0% 23.4% 25.0%
Neither good nor bad 10 3 13 162 793
23.8% 30.0% 25.0% 27.9% 24.2%
Good idea 7 0 7 142 595
16.7% 0.0% 13.5% 24.4% 18.2%
Very good idea 7 0 7 37 151
16.7% 0.0% 13.5% 6.4% 4.6%
Total respondent count
(Percentages sum to 100%)
42 10 52 581 3274
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí location on campus Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 14 3 17 147 1163
32.6% 30.0% 32.1% 25.1% 35.6%
Bad idea 13 2 15 172 898
30.2% 20.0% 28.3% 29.4% 27.5%
Neither good nor bad 9 3 12 136 708
20.9% 30.0% 22.6% 23.2% 21.6%
Good idea 3 1 4 98 388
7.0% 10.0% 7.5% 16.8% 11.9%
Very good idea 4 1 5 32 114
9.3% 10.0% 9.4% 5.5% 3.5%
Total respondent count
(Percentages sum to 100%)
43 10 53 585 3271
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí proximity to a college building, office, or resource Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 14 2 16 133 1053
32.6% 20.0% 30.2% 22.8% 32.2%
Bad idea 8 3 11 151 852
18.6% 30.0% 20.8% 25.9% 26.0%
Neither good nor bad 16 3 19 170 826
37.2% 30.0% 35.8% 29.1% 25.2%
Good idea 2 0 2 102 423
4.7% 0.0% 3.8% 17.5% 12.9%
Very good idea 3 2 5 28 119
7.0% 20.0% 9.4% 4.8% 3.6%
Total respondent count
(Percentages sum to 100%)
43 10 53 584 3273
100.0% 100.0% 100.0% 100.0% 100.0%

2.7. Collecting data from/about studentsí social-media activities Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 15 6 21 185 1285
35.7% 60.0% 40.4% 31.7% 39.3%
Bad idea 12 1 13 176 999
28.6% 10.0% 25.0% 30.2% 30.5%
Neither good nor bad 9 3 12 133 580
21.4% 30.0% 23.1% 22.8% 17.7%
Good idea 3 0 3 68 311
7.1% 0.0% 5.8% 11.7% 9.5%
Very good idea 3 0 3 21 98
7.1% 0.0% 5.8% 3.6% 3.0%
Total respondent count
(Percentages sum to 100%)
42 10 52 583 3273
100.0% 100.0% 100.0% 100.0% 100.0%

2.8. Combining data about studentsí school-related activities with their social-media and mobile-device data Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Very bad idea 37 9 46 359 2553
26.8% 33.3% 27.9% 16.1% 21.3%
Bad idea 39 5 44 617 3674
28.3% 18.5% 26.7% 27.7% 30.7%
Neither good nor bad 31 9 40 563 2891
22.5% 33.3% 24.2% 25.3% 24.1%
Good idea 18 2 20 558 2366
13.0% 7.4% 12.1% 25.0% 19.7%
Very good idea 13 2 15 131 499
9.4% 7.4% 9.1% 5.9% 4.2%
Total respondent count
(Percentages sum to 100%)
138 27 165 2228 11983
100.0% 100.0% 100.0% 100.0% 100.0%

2.9. Online learning helps students learn more effectively Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 7 79
2.3% 0.0% 1.9% 1.2% 2.4%
Strongly disagree 8 2 10 79 540
18.6% 18.2% 18.5% 13.4% 16.4%
Disagree 11 4 15 149 779
25.6% 36.4% 27.8% 25.3% 23.6%
Neutral 14 3 17 188 1047
32.6% 27.3% 31.5% 32.0% 31.8%
Agree 8 1 9 112 583
18.6% 9.1% 16.7% 19.0% 17.7%
Strongly agree 1 1 2 53 266
2.3% 9.1% 3.7% 9.0% 8.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3294
100.0% 100.0% 100.0% 100.0% 100.0%

2.9. Online learning will lead to pedagogical breakthroughs Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 0 3 18 110
7.0% 0.0% 5.6% 3.1% 3.3%
Strongly disagree 9 3 12 66 430
20.9% 27.3% 22.2% 11.2% 13.1%
Disagree 7 1 8 106 609
16.3% 9.1% 14.8% 18.0% 18.5%
Neutral 14 5 19 187 979
32.6% 45.5% 35.2% 31.8% 29.7%
Agree 9 1 10 140 798
20.9% 9.1% 18.5% 23.8% 24.2%
Strongly agree 1 1 2 71 367
2.3% 9.1% 3.7% 12.1% 11.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3293
100.0% 100.0% 100.0% 100.0% 100.0%

2.9. Online learning will make higher education available to more students Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 3 29
0.0% 0.0% 0.0% 0.5% 0.9%
Strongly disagree 2 1 3 20 143
4.7% 9.1% 5.6% 3.4% 4.3%
Disagree 8 1 9 33 233
18.6% 9.1% 16.7% 5.6% 7.1%
Neutral 4 5 9 59 437
9.3% 45.5% 16.7% 10.0% 13.3%
Agree 20 3 23 265 1579
46.5% 27.3% 42.6% 45.1% 48.0%
Strongly agree 9 1 10 208 872
20.9% 9.1% 18.5% 35.4% 26.5%
Total respondent count
(Percentages sum to 100%)
43 11 54 588 3293
100.0% 100.0% 100.0% 100.0% 100.0%

For question 2.11, respondents ranked up to ten items 1Ė10, with 1 representing the action done first.
The values reported here are the average rank of each item and the number of respondents ranking each item.

2.11. Tech support or assistance Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Ask your friends Mean 4.8 4.4 4.7 5.2 5.2
N 46 10 56 752 4053
Ask your family Mean 4.7 4.6 4.7 5.1 5.3
N 45 9 54 814 4112
Ask your peers or colleagues Mean 2.5 2.3 2.5 2.7 2.8
N 111 18 129 1774 9116
Ask teaching or research assistants Mean 6.9 3.5 6.4 5.8 5.2
N 24 4 28 578 3605
Ask your students Mean 5.5 4.3 5.3 5.7 5.5
N 45 7 52 785 4275
Search Google, YouTube, or another online source Mean 2.7 2.7 2.7 3.1 2.8
N 103 21 124 1557 8732
Contact the company or vendor Mean 5.1 5.0 5.1 5.1 5.4
N 46 8 54 936 4458
Use the college/university help desk services Mean 3.0 3.4 3.1 2.8 2.9
N 110 22 132 1928 10362
Figure it out on your own Mean 2.1 2.1 2.1 2.4 2.4
N 119 24 143 1902 10115
Other Mean 8.5 8.5 8.5 8.5 8.0
N 20 2 22 458 2459

2.12. Help desk services: Walk-in Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 6 3 9 80 237
15.8% 27.3% 18.4% 13.9% 7.3%
N/A 11 5 16 170 1133
28.9% 45.5% 32.7% 29.6% 34.9%
Poor 3 0 3 17 139
7.9% 0.0% 6.1% 3.0% 4.3%
Fair 8 0 8 30 161
21.1% 0.0% 16.3% 5.2% 5.0%
Neutral 2 2 4 62 307
5.3% 18.2% 8.2% 10.8% 9.5%
Good 5 1 6 119 720
13.2% 9.1% 12.2% 20.7% 22.2%
Excellent 3 0 3 96 549
7.9% 0.0% 6.1% 16.7% 16.9%
Total respondent count
(Percentages sum to 100%)
38 11 49 574 3246
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Phone Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 0 1 1 3 47
0.0% 9.1% 1.9% 0.5% 1.4%
N/A 3 2 5 39 320
7.1% 18.2% 9.4% 6.7% 9.8%
Poor 4 0 4 22 190
9.5% 0.0% 7.5% 3.8% 5.8%
Fair 12 2 14 60 300
28.6% 18.2% 26.4% 10.3% 9.2%
Neutral 5 1 6 45 325
11.9% 9.1% 11.3% 7.7% 9.9%
Good 14 3 17 216 1190
33.3% 27.3% 32.1% 37.0% 36.3%
Excellent 4 2 6 199 906
9.5% 18.2% 11.3% 34.1% 27.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 584 3278
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: E-mail Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 1 0 1 9 64
2.4% 0.0% 1.9% 1.5% 2.0%
N/A 4 0 4 51 275
9.8% 0.0% 7.7% 8.8% 8.4%
Poor 3 2 5 39 219
7.3% 18.2% 9.6% 6.7% 6.7%
Fair 8 0 8 57 338
19.5% 0.0% 15.4% 9.8% 10.3%
Neutral 7 3 10 52 363
17.1% 27.3% 19.2% 8.9% 11.1%
Good 15 3 18 231 1294
36.6% 27.3% 34.6% 39.7% 39.6%
Excellent 3 3 6 143 714
7.3% 27.3% 11.5% 24.6% 21.9%
Total respondent count
(Percentages sum to 100%)
41 11 52 582 3267
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Web form Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 7 1 8 67 268
17.1% 9.1% 15.4% 11.6% 8.3%
N/A 14 5 19 137 978
34.1% 45.5% 36.5% 23.8% 30.3%
Poor 3 2 5 35 271
7.3% 18.2% 9.6% 6.1% 8.4%
Fair 2 0 2 47 270
4.9% 0.0% 3.8% 8.2% 8.4%
Neutral 4 1 5 92 495
9.8% 9.1% 9.6% 16.0% 15.3%
Good 8 1 9 134 662
19.5% 9.1% 17.3% 23.3% 20.5%
Excellent 3 1 4 64 287
7.3% 9.1% 7.7% 11.1% 8.9%
Total respondent count
(Percentages sum to 100%)
41 11 52 576 3231
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Chat/IM Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 14 5 19 161 704
36.8% 45.5% 38.8% 28.2% 21.8%
N/A 18 5 23 227 1555
47.4% 45.5% 46.9% 39.8% 48.2%
Poor 0 0 0 10 105
0.0% 0.0% 0.0% 1.8% 3.3%
Fair 0 0 0 23 84
0.0% 0.0% 0.0% 4.0% 2.6%
Neutral 2 1 3 59 319
5.3% 9.1% 6.1% 10.3% 9.9%
Good 4 0 4 58 298
10.5% 0.0% 8.2% 10.2% 9.2%
Excellent 0 0 0 33 158
0.0% 0.0% 0.0% 5.8% 4.9%
Total respondent count
(Percentages sum to 100%)
38 11 49 571 3223
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Remote assistance/desktop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 8 1 9 71 316
21.6% 9.1% 18.8% 12.4% 9.8%
N/A 18 7 25 172 1101
48.6% 63.6% 52.1% 30.1% 34.0%
Poor 1 1 2 19 131
2.7% 9.1% 4.2% 3.3% 4.1%
Fair 3 0 3 28 164
8.1% 0.0% 6.3% 4.9% 5.1%
Neutral 3 1 4 72 317
8.1% 9.1% 8.3% 12.6% 9.8%
Good 3 1 4 121 713
8.1% 9.1% 8.3% 21.2% 22.0%
Excellent 1 0 1 89 492
2.7% 0.0% 2.1% 15.6% 15.2%
Total respondent count
(Percentages sum to 100%)
37 11 48 572 3234
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Self-service FAQ Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 4 2 6 73 254
10.0% 18.2% 11.8% 12.8% 7.9%
N/A 10 5 15 135 786
25.0% 45.5% 29.4% 23.7% 24.4%
Poor 2 1 3 53 410
5.0% 9.1% 5.9% 9.3% 12.7%
Fair 7 1 8 57 419
17.5% 9.1% 15.7% 10.0% 13.0%
Neutral 11 1 12 108 607
27.5% 9.1% 23.5% 18.9% 18.8%
Good 6 0 6 110 589
15.0% 0.0% 11.8% 19.3% 18.3%
Excellent 0 1 1 34 161
0.0% 9.1% 2.0% 6.0% 5.0%
Total respondent count
(Percentages sum to 100%)
40 11 51 570 3226
100.0% 100.0% 100.0% 100.0% 100.0%

2.12. Help desk services: Overall Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not offered 1 1 2 8 42
0.7% 3.7% 1.2% 0.4% 0.3%
N/A 4 0 4 54 312
2.9% 0.0% 2.4% 2.4% 2.6%
Poor 7 4 11 84 598
5.1% 14.8% 6.7% 3.8% 5.0%
Fair 32 3 35 221 1199
23.2% 11.1% 21.2% 9.9% 10.0%
Neutral 19 4 23 217 1248
13.8% 14.8% 13.9% 9.7% 10.4%
Good 55 10 65 1007 5324
39.9% 37.0% 39.4% 45.2% 44.4%
Excellent 20 5 25 637 3280
14.5% 18.5% 15.2% 28.6% 27.3%
Total respondent count
(Percentages sum to 100%)
138 27 165 2228 12003
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution maintains a highly qualified IT staff. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 8 0 8 55 245
18.6% 0.0% 14.8% 9.4% 7.5%
Strongly disagree 5 2 7 22 207
11.6% 18.2% 13.0% 3.8% 6.3%
Disagree 10 3 13 68 303
23.3% 27.3% 24.1% 11.6% 9.2%
Neutral 9 1 10 104 596
20.9% 9.1% 18.5% 17.7% 18.2%
Agree 9 4 13 213 1335
20.9% 36.4% 24.1% 36.3% 40.7%
Strongly agree 2 1 3 124 593
4.7% 9.1% 5.6% 21.2% 18.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 586 3279
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution facilitates the use of technology in collaboration with academic leadership. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 2 6 43 299
9.3% 18.2% 11.1% 7.4% 9.1%
Strongly disagree 10 7 17 50 295
23.3% 63.6% 31.5% 8.6% 9.0%
Disagree 11 1 12 84 523
25.6% 9.1% 22.2% 14.4% 16.0%
Neutral 9 0 9 118 713
20.9% 0.0% 16.7% 20.2% 21.8%
Agree 7 0 7 222 1169
16.3% 0.0% 13.0% 38.0% 35.7%
Strongly agree 2 1 3 67 271
4.7% 9.1% 5.6% 11.5% 8.3%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3270
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution funds IT strategically. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 16 5 21 211 1260
37.2% 45.5% 38.9% 36.1% 38.5%
Strongly disagree 14 3 17 54 376
32.6% 27.3% 31.5% 9.2% 11.5%
Disagree 9 2 11 87 464
20.9% 18.2% 20.4% 14.9% 14.2%
Neutral 4 0 4 114 582
9.3% 0.0% 7.4% 19.5% 17.8%
Agree 0 1 1 87 462
0.0% 9.1% 1.9% 14.9% 14.1%
Strongly agree 0 0 0 31 129
0.0% 0.0% 0.0% 5.3% 3.9%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3273
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution improves student outcomes through an approach that uses technology. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 10 1 11 75 525
23.8% 9.1% 20.8% 12.9% 16.1%
Strongly disagree 11 5 16 33 226
26.2% 45.5% 30.2% 5.7% 6.9%
Disagree 6 3 9 79 472
14.3% 27.3% 17.0% 13.6% 14.5%
Neutral 9 2 11 128 812
21.4% 18.2% 20.8% 22.0% 24.9%
Agree 5 0 5 207 1013
11.9% 0.0% 9.4% 35.6% 31.0%
Strongly agree 1 0 1 59 217
2.4% 0.0% 1.9% 10.2% 6.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 581 3265
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution demonstrates the business value of information technology. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 13 2 15 151 987
32.5% 18.2% 29.4% 26.0% 30.2%
Strongly disagree 11 4 15 37 259
27.5% 36.4% 29.4% 6.4% 7.9%
Disagree 10 1 11 82 487
25.0% 9.1% 21.6% 14.1% 14.9%
Neutral 6 0 6 128 719
15.0% 0.0% 11.8% 22.0% 22.0%
Agree 0 3 3 138 635
0.0% 27.3% 5.9% 23.8% 19.4%
Strongly agree 0 1 1 45 179
0.0% 9.1% 2.0% 7.7% 5.5%
Total respondent count
(Percentages sum to 100%)
40 11 51 581 3266
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution demonstrates how technology and the IT organization can help the institution achieve its goals. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 8 1 9 82 518
19.0% 9.1% 17.0% 14.1% 15.9%
Strongly disagree 8 3 11 38 328
19.0% 27.3% 20.8% 6.5% 10.0%
Disagree 14 3 17 106 619
33.3% 27.3% 32.1% 18.2% 18.9%
Neutral 10 3 13 141 780
23.8% 27.3% 24.5% 24.2% 23.9%
Agree 2 0 2 171 840
4.8% 0.0% 3.8% 29.4% 25.7%
Strongly agree 0 1 1 44 182
0.0% 9.1% 1.9% 7.6% 5.6%
Total respondent count
(Percentages sum to 100%)
42 11 53 582 3267
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution increases the IT organizationís capacity for managing change. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 16 5 21 154 951
38.1% 45.5% 39.6% 26.5% 29.1%
Strongly disagree 8 4 12 52 328
19.0% 36.4% 22.6% 8.9% 10.0%
Disagree 13 1 14 95 513
31.0% 9.1% 26.4% 16.3% 15.7%
Neutral 2 0 2 118 687
4.8% 0.0% 3.8% 20.3% 21.0%
Agree 3 1 4 121 634
7.1% 9.1% 7.5% 20.8% 19.4%
Strongly agree 0 0 0 42 158
0.0% 0.0% 0.0% 7.2% 4.8%
Total respondent count
(Percentages sum to 100%)
42 11 53 582 3271
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution provides user support for mobile, online education, cloud, and BYOD environments. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 9 4 13 115 648
21.4% 36.4% 24.5% 19.7% 19.8%
Strongly disagree 4 2 6 34 274
9.5% 18.2% 11.3% 5.8% 8.4%
Disagree 12 2 14 108 495
28.6% 18.2% 26.4% 18.5% 15.1%
Neutral 11 2 13 122 713
26.2% 18.2% 24.5% 20.9% 21.8%
Agree 6 1 7 167 940
14.3% 9.1% 13.2% 28.6% 28.8%
Strongly agree 0 0 0 37 198
0.0% 0.0% 0.0% 6.3% 6.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 583 3268
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution is developing mobile, cloud, and digital security policies that work for most Ö. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 20 7 27 230 1315
46.5% 63.6% 50.0% 39.4% 40.1%
Strongly disagree 8 2 10 28 206
18.6% 18.2% 18.5% 4.8% 6.3%
Disagree 11 1 12 72 357
25.6% 9.1% 22.2% 12.3% 10.9%
Neutral 4 1 5 116 647
9.3% 9.1% 9.3% 19.9% 19.7%
Agree 0 0 0 103 602
0.0% 0.0% 0.0% 17.6% 18.4%
Strongly agree 0 0 0 35 150
0.0% 0.0% 0.0% 6.0% 4.6%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3277
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution has an agile approach to IT infrastructure that can respond Ö. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 9 3 12 121 716
21.4% 27.3% 22.6% 20.8% 21.9%
Strongly disagree 16 6 22 77 501
38.1% 54.5% 41.5% 13.2% 15.3%
Disagree 12 1 13 102 621
28.6% 9.1% 24.5% 17.5% 19.0%
Neutral 3 1 4 123 638
7.1% 9.1% 7.5% 21.1% 19.5%
Agree 2 0 2 126 627
4.8% 0.0% 3.8% 21.6% 19.2%
Strongly agree 0 0 0 34 169
0.0% 0.0% 0.0% 5.8% 5.2%
Total respondent count
(Percentages sum to 100%)
42 11 53 583 3272
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution facilitates a better understanding of information privacy and security. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 10 2 12 94 492
23.3% 18.2% 22.2% 16.2% 15.1%
Strongly disagree 6 5 11 28 258
14.0% 45.5% 20.4% 4.8% 7.9%
Disagree 16 3 19 93 578
37.2% 27.3% 35.2% 16.0% 17.7%
Neutral 8 0 8 163 876
18.6% 0.0% 14.8% 28.1% 26.8%
Agree 2 0 2 167 887
4.7% 0.0% 3.7% 28.8% 27.1%
Strongly agree 1 1 2 35 178
2.3% 9.1% 3.7% 6.0% 5.4%
Total respondent count
(Percentages sum to 100%)
43 11 54 580 3269
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution is committed to supporting accessible or adaptive technologies for students with disabilities. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 13 1 14 123 1068
30.2% 9.1% 25.9% 21.0% 32.6%
Strongly disagree 2 2 4 13 142
4.7% 18.2% 7.4% 2.2% 4.3%
Disagree 4 1 5 38 182
9.3% 9.1% 9.3% 6.5% 5.6%
Neutral 8 4 12 99 543
18.6% 36.4% 22.2% 16.9% 16.6%
Agree 14 2 16 212 977
32.6% 18.2% 29.6% 36.2% 29.8%
Strongly agree 2 1 3 101 364
4.7% 9.1% 5.6% 17.2% 11.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 586 3276
100.0% 100.0% 100.0% 100.0% 100.0%

2.13. My institution supports faculty technology needs. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 13 67
2.3% 0.0% 1.9% 2.2% 2.0%
Strongly disagree 9 5 14 49 342
20.9% 45.5% 25.9% 8.4% 10.4%
Disagree 13 2 15 83 477
30.2% 18.2% 27.8% 14.2% 14.5%
Neutral 10 2 12 116 686
23.3% 18.2% 22.2% 19.8% 20.9%
Agree 10 1 11 240 1343
23.3% 9.1% 20.4% 41.0% 40.9%
Strongly agree 0 1 1 84 365
0.0% 9.1% 1.9% 14.4% 11.1%
Total respondent count
(Percentages sum to 100%)
43 11 54 585 3280
100.0% 100.0% 100.0% 100.0% 100.0%

3.1. Agree/disagree: I wish my students were better prepared to use institutionally specific technology. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 4 6 47 407
1.4% 15.4% 3.7% 2.1% 3.6%
Strongly disagree 3 1 4 42 390
2.2% 3.8% 2.4% 1.9% 3.4%
Disagree 19 2 21 203 1734
13.8% 7.7% 12.8% 9.2% 15.1%
Neutral 30 2 32 524 2829
21.7% 7.7% 19.5% 23.7% 24.7%
Agree 64 10 74 946 4222
46.4% 38.5% 45.1% 42.8% 36.9%
Strongly agree 20 7 27 449 1868
14.5% 26.9% 16.5% 20.3% 16.3%
Total respondent count
(Percentages sum to 100%)
138 26 164 2211 11450
100.0% 100.0% 100.0% 100.0% 100.0%

3.1. Agree/disagree: I wish my students were better prepared to use basic software programs and applications. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 3 5 41 274
1.4% 11.1% 3.0% 1.8% 2.4%
Strongly disagree 4 2 6 66 663
2.9% 7.4% 3.6% 3.0% 5.8%
Disagree 25 1 26 309 2465
18.0% 3.7% 15.7% 13.9% 21.5%
Neutral 36 1 37 572 2877
25.9% 3.7% 22.3% 25.8% 25.1%
Agree 58 12 70 816 3422
41.7% 44.4% 42.2% 36.8% 29.9%
Strongly agree 14 8 22 413 1761
10.1% 29.6% 13.3% 18.6% 15.4%
Total respondent count
(Percentages sum to 100%)
139 27 166 2217 11462
100.0% 100.0% 100.0% 100.0% 100.0%

3.1. Agree/disagree: Most of my students have adequate technology skills for carrying out course activities. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 1 2 3 19
2.3% 9.1% 3.7% 0.5% 0.6%
Strongly disagree 3 2 5 34 142
7.0% 18.2% 9.3% 5.8% 4.5%
Disagree 4 2 6 108 581
9.3% 18.2% 11.1% 18.5% 18.3%
Neutral 12 4 16 124 526
27.9% 36.4% 29.6% 21.2% 16.6%
Agree 23 2 25 279 1605
53.5% 18.2% 46.3% 47.8% 50.6%
Strongly agree 0 0 0 36 302
0.0% 0.0% 0.0% 6.2% 9.5%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3175
100.0% 100.0% 100.0% 100.0% 100.0%

3.1. Agree/disagree: Too many of my students look to me or my TAs for technology support to fulfill course requirements. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 3 8 24 120
11.6% 27.3% 14.8% 4.1% 3.8%
Strongly disagree 2 3 5 47 298
4.7% 27.3% 9.3% 8.0% 9.4%
Disagree 14 0 14 164 1005
32.6% 0.0% 25.9% 28.0% 31.7%
Neutral 11 2 13 134 614
25.6% 18.2% 24.1% 22.9% 19.3%
Agree 9 1 10 151 796
20.9% 9.1% 18.5% 25.8% 25.1%
Strongly agree 2 2 4 65 342
4.7% 18.2% 7.4% 11.1% 10.8%
Total respondent count
(Percentages sum to 100%)
43 11 54 585 3175
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Guidance about courses students might consider taking in the future Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 2 5 42 341
2.2% 7.4% 3.0% 1.9% 3.0%
Not at all interested 13 2 15 145 1357
9.5% 7.4% 9.1% 6.6% 11.9%
Not very interested 15 6 21 312 2095
10.9% 22.2% 12.8% 14.1% 18.4%
Moderately interested 56 9 65 794 3957
40.9% 33.3% 39.6% 36.0% 34.7%
Very interested 33 4 37 630 2624
24.1% 14.8% 22.6% 28.6% 23.0%
Extremely interested 17 4 21 283 1023
12.4% 14.8% 12.8% 12.8% 9.0%
Total respondent count
(Percentages sum to 100%)
137 27 164 2206 11397
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Alerts if it appears a studentís progress in a course is declining Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 2 6 27 222
2.9% 7.4% 3.6% 1.2% 1.9%
Not at all interested 7 2 9 92 914
5.1% 7.4% 5.5% 4.2% 8.0%
Not very interested 20 6 26 180 1327
14.5% 22.2% 15.8% 8.2% 11.6%
Moderately interested 42 11 53 631 3533
30.4% 40.7% 32.1% 28.6% 31.0%
Very interested 38 3 41 825 3793
27.5% 11.1% 24.8% 37.4% 33.3%
Extremely interested 27 3 30 453 1614
19.6% 11.1% 18.2% 20.5% 14.2%
Total respondent count
(Percentages sum to 100%)
138 27 165 2208 11403
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Suggestions for how to improve performance in a course Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 2 5 26 236
2.2% 7.4% 3.0% 1.2% 2.1%
Not at all interested 8 5 13 94 924
5.8% 18.5% 7.9% 4.3% 8.1%
Not very interested 17 3 20 160 1298
12.3% 11.1% 12.1% 7.3% 11.4%
Moderately interested 46 10 56 694 3795
33.3% 37.0% 33.9% 31.5% 33.3%
Very interested 43 4 47 843 3724
31.2% 14.8% 28.5% 38.2% 32.7%
Extremely interested 21 3 24 388 1417
15.2% 11.1% 14.5% 17.6% 12.4%
Total respondent count
(Percentages sum to 100%)
138 27 165 2205 11394
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Suggestions about new or different academic resources for your students Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 11 69
4.7% 0.0% 3.7% 1.9% 2.2%
Not at all interested 1 2 3 19 181
2.3% 18.2% 5.6% 3.3% 5.7%
Not very interested 2 3 5 27 227
4.7% 27.3% 9.3% 4.7% 7.2%
Moderately interested 17 3 20 169 1031
39.5% 27.3% 37.0% 29.1% 32.7%
Very interested 11 2 13 224 1127
25.6% 18.2% 24.1% 38.6% 35.7%
Extremely interested 10 1 11 130 519
23.3% 9.1% 20.4% 22.4% 16.5%
Total respondent count
(Percentages sum to 100%)
43 11 54 580 3154
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Automated tracking of course attendance Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 19 112
4.7% 0.0% 3.7% 3.3% 3.6%
Not at all interested 7 4 11 100 719
16.3% 36.4% 20.4% 17.2% 22.8%
Not very interested 10 1 11 110 580
23.3% 9.1% 20.4% 18.9% 18.4%
Moderately interested 9 3 12 121 672
20.9% 27.3% 22.2% 20.8% 21.3%
Very interested 4 0 4 122 602
9.3% 0.0% 7.4% 21.0% 19.1%
Extremely interested 11 3 14 110 467
25.6% 27.3% 25.9% 18.9% 14.8%
Total respondent count
(Percentages sum to 100%)
43 11 54 582 3152
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Personalized support and information on your studentsí progress toward their degree goals Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 1 2 15 97
2.4% 9.1% 3.8% 2.6% 3.1%
Not at all interested 3 3 6 31 292
7.1% 27.3% 11.3% 5.3% 9.3%
Not very interested 6 0 6 62 368
14.3% 0.0% 11.3% 10.7% 11.7%
Moderately interested 9 5 14 176 1009
21.4% 45.5% 26.4% 30.3% 32.0%
Very interested 12 1 13 195 981
28.6% 9.1% 24.5% 33.6% 31.1%
Extremely interested 11 1 12 101 405
26.2% 9.1% 22.6% 17.4% 12.8%
Total respondent count
(Percentages sum to 100%)
42 11 53 580 3152
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Personalized quizzes or practice questions oriented to your students Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 14 114
4.7% 0.0% 3.7% 2.4% 3.6%
Not at all interested 3 2 5 62 488
7.0% 18.2% 9.3% 10.7% 15.5%
Not very interested 10 2 12 82 548
23.3% 18.2% 22.2% 14.1% 17.4%
Moderately interested 10 4 14 159 852
23.3% 36.4% 25.9% 27.4% 27.0%
Very interested 11 2 13 167 785
25.6% 18.2% 24.1% 28.8% 24.9%
Extremely interested 7 1 8 96 365
16.3% 9.1% 14.8% 16.6% 11.6%
Total respondent count
(Percentages sum to 100%)
43 11 54 580 3152
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Personalized dashboards that give students real-time feedback about their progress Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 15 102
4.7% 0.0% 3.7% 2.6% 3.2%
Not at all interested 1 4 5 32 347
2.3% 36.4% 9.3% 5.5% 11.0%
Not very interested 8 0 8 52 368
18.6% 0.0% 14.8% 9.0% 11.7%
Moderately interested 10 5 15 152 961
23.3% 45.5% 27.8% 26.2% 30.5%
Very interested 11 1 12 199 903
25.6% 9.1% 22.2% 34.3% 28.6%
Extremely interested 11 1 12 130 473
25.6% 9.1% 22.2% 22.4% 15.0%
Total respondent count
(Percentages sum to 100%)
43 11 54 580 3154
100.0% 100.0% 100.0% 100.0% 100.0%

3.3. Alerts and notifications: Personalized dashboards that give you real-time feedback about studentsí progress Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 13 112
2.4% 0.0% 1.9% 2.2% 3.6%
Not at all interested 3 4 7 37 392
7.1% 36.4% 13.2% 6.4% 12.4%
Not very interested 4 1 5 61 431
9.5% 9.1% 9.4% 10.5% 13.7%
Moderately interested 15 4 19 166 931
35.7% 36.4% 35.8% 28.6% 29.5%
Very interested 8 1 9 188 874
19.0% 9.1% 17.0% 32.4% 27.7%
Extremely interested 11 1 12 115 412
26.2% 9.1% 22.6% 19.8% 13.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 580 3152
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Guidance about courses students might consider taking in the future Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 20 8 28 238 1286
47.6% 72.7% 52.8% 41.2% 41.0%
Donít know 12 1 13 152 919
28.6% 9.1% 24.5% 26.3% 29.3%
Not at all useful 1 0 1 13 132
2.4% 0.0% 1.9% 2.2% 4.2%
Not very useful 2 0 2 20 154
4.8% 0.0% 3.8% 3.5% 4.9%
Moderately useful 2 1 3 63 306
4.8% 9.1% 5.7% 10.9% 9.7%
Very useful 5 0 5 61 240
11.9% 0.0% 9.4% 10.6% 7.6%
Extremely useful 0 1 1 31 103
0.0% 9.1% 1.9% 5.4% 3.3%
Total respondent count
(Percentages sum to 100%)
42 11 53 578 3140
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Alerts if it appears a studentís progress in a course is declining Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 23 7 30 220 1073
56.1% 63.6% 57.7% 38.3% 34.3%
Donít know 8 2 10 100 716
19.5% 18.2% 19.2% 17.4% 22.9%
Not at all useful 0 0 0 15 124
0.0% 0.0% 0.0% 2.6% 4.0%
Not very useful 4 0 4 41 226
9.8% 0.0% 7.7% 7.1% 7.2%
Moderately useful 2 1 3 86 482
4.9% 9.1% 5.8% 15.0% 15.4%
Very useful 3 0 3 64 334
7.3% 0.0% 5.8% 11.1% 10.7%
Extremely useful 1 1 2 49 175
2.4% 9.1% 3.8% 8.5% 5.6%
Total respondent count
(Percentages sum to 100%)
41 11 52 575 3130
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Suggestions for how to improve performance in a course Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 22 9 31 223 1260
53.7% 81.8% 59.6% 38.8% 40.2%
Donít know 10 0 10 118 801
24.4% 0.0% 19.2% 20.5% 25.6%
Not at all useful 0 0 0 16 119
0.0% 0.0% 0.0% 2.8% 3.8%
Not very useful 2 0 2 29 195
4.9% 0.0% 3.8% 5.0% 6.2%
Moderately useful 3 1 4 92 373
7.3% 9.1% 7.7% 16.0% 11.9%
Very useful 2 0 2 63 263
4.9% 0.0% 3.8% 11.0% 8.4%
Extremely useful 2 1 3 34 122
4.9% 9.1% 5.8% 5.9% 3.9%
Total respondent count
(Percentages sum to 100%)
41 11 52 575 3133
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Suggestions about new or different academic resources for your students Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 18 7 25 150 823
43.9% 63.6% 48.1% 26.2% 26.3%
Donít know 9 1 10 112 852
22.0% 9.1% 19.2% 19.5% 27.2%
Not at all useful 1 0 1 6 80
2.4% 0.0% 1.9% 1.0% 2.6%
Not very useful 0 0 0 20 187
0.0% 0.0% 0.0% 3.5% 6.0%
Moderately useful 5 2 7 113 576
12.2% 18.2% 13.5% 19.7% 18.4%
Very useful 8 0 8 122 444
19.5% 0.0% 15.4% 21.3% 14.2%
Extremely useful 0 1 1 50 168
0.0% 9.1% 1.9% 8.7% 5.4%
Total respondent count
(Percentages sum to 100%)
41 11 52 573 3130
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Automated tracking of your studentsí course attendance Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 25 9 34 317 1598
61.0% 81.8% 65.4% 54.8% 50.9%
Donít know 10 0 10 87 625
24.4% 0.0% 19.2% 15.1% 19.9%
Not at all useful 0 0 0 22 185
0.0% 0.0% 0.0% 3.8% 5.9%
Not very useful 2 0 2 25 155
4.9% 0.0% 3.8% 4.3% 4.9%
Moderately useful 0 0 0 40 246
0.0% 0.0% 0.0% 6.9% 7.8%
Very useful 2 0 2 51 207
4.9% 0.0% 3.8% 8.8% 6.6%
Extremely useful 2 2 4 36 123
4.9% 18.2% 7.7% 6.2% 3.9%
Total respondent count
(Percentages sum to 100%)
41 11 52 578 3139
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Personalized support and information on your studentsí progress toward their degree goals Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 22 8 30 202 900
53.7% 72.7% 57.7% 35.3% 28.7%
Donít know 8 1 9 144 905
19.5% 9.1% 17.3% 25.2% 28.9%
Not at all useful 2 0 2 15 113
4.9% 0.0% 3.8% 2.6% 3.6%
Not very useful 1 0 1 17 177
2.4% 0.0% 1.9% 3.0% 5.7%
Moderately useful 4 1 5 81 510
9.8% 9.1% 9.6% 14.2% 16.3%
Very useful 3 0 3 75 367
7.3% 0.0% 5.8% 13.1% 11.7%
Extremely useful 1 1 2 38 160
2.4% 9.1% 3.8% 6.6% 5.1%
Total respondent count
(Percentages sum to 100%)
41 11 52 572 3132
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Personalized quizzes or practice questions oriented to your students Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 23 9 32 253 1421
56.1% 81.8% 61.5% 44.2% 45.4%
Donít know 9 1 10 110 778
22.0% 9.1% 19.2% 19.2% 24.8%
Not at all useful 2 0 2 22 157
4.9% 0.0% 3.8% 3.8% 5.0%
Not very useful 1 0 1 26 147
2.4% 0.0% 1.9% 4.5% 4.7%
Moderately useful 2 0 2 61 291
4.9% 0.0% 3.8% 10.6% 9.3%
Very useful 2 0 2 69 226
4.9% 0.0% 3.8% 12.0% 7.2%
Extremely useful 2 1 3 32 112
4.9% 9.1% 5.8% 5.6% 3.6%
Total respondent count
(Percentages sum to 100%)
41 11 52 573 3132
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Personalized dashboards that give students real-time feedback about their progress Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 22 10 32 215 1105
55.0% 90.9% 62.7% 37.5% 35.3%
Donít know 8 0 8 111 826
20.0% 0.0% 15.7% 19.3% 26.4%
Not at all useful 0 0 0 16 127
0.0% 0.0% 0.0% 2.8% 4.1%
Not very useful 2 0 2 18 151
5.0% 0.0% 3.9% 3.1% 4.8%
Moderately useful 2 0 2 78 416
5.0% 0.0% 3.9% 13.6% 13.3%
Very useful 4 0 4 86 339
10.0% 0.0% 7.8% 15.0% 10.8%
Extremely useful 2 1 3 50 165
5.0% 9.1% 5.9% 8.7% 5.3%
Total respondent count
(Percentages sum to 100%)
40 11 51 574 3129
100.0% 100.0% 100.0% 100.0% 100.0%

3.4. Online services: Personalized dashboards that give you real-time feedback about studentsí progress Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Service not provided 24 9 33 233 1205
58.5% 81.8% 63.5% 40.4% 38.4%
Donít know 9 0 9 100 747
22.0% 0.0% 17.3% 17.3% 23.8%
Not at all useful 1 0 1 16 136
2.4% 0.0% 1.9% 2.8% 4.3%
Not very useful 2 0 2 25 179
4.9% 0.0% 3.8% 4.3% 5.7%
Moderately useful 0 1 1 67 398
0.0% 9.1% 1.9% 11.6% 12.7%
Very useful 2 0 2 84 316
4.9% 0.0% 3.8% 14.6% 10.1%
Extremely useful 3 1 4 52 156
7.3% 9.1% 7.7% 9.0% 5.0%
Total respondent count
(Percentages sum to 100%)
41 11 52 577 3137
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Learning management system Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 11 3 14 116 511
8.0% 11.1% 8.5% 5.3% 4.5%
Strongly disagree 4 4 8 96 688
2.9% 14.8% 4.8% 4.4% 6.1%
Disagree 10 2 12 141 945
7.2% 7.4% 7.3% 6.4% 8.3%
Neutral 31 3 34 459 2682
22.5% 11.1% 20.6% 20.9% 23.7%
Agree 55 8 63 919 4606
39.9% 29.6% 38.2% 41.9% 40.6%
Strongly agree 27 7 34 464 1900
19.6% 25.9% 20.6% 21.1% 16.8%
Total respondent count
(Percentages sum to 100%)
138 27 165 2195 11332
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Online collaboration tools Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 6 3 9 120 530
4.3% 11.5% 5.5% 5.5% 4.7%
Strongly disagree 6 4 10 98 692
4.3% 15.4% 6.1% 4.5% 6.1%
Disagree 9 3 12 160 947
6.5% 11.5% 7.3% 7.3% 8.3%
Neutral 26 5 31 503 2631
18.7% 19.2% 18.8% 22.9% 23.2%
Agree 63 4 67 967 4795
45.3% 15.4% 40.6% 44.1% 42.3%
Strongly agree 29 7 36 345 1754
20.9% 26.9% 21.8% 15.7% 15.5%
Total respondent count
(Percentages sum to 100%)
139 26 165 2193 11349
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: E-portfolios Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 27 10 37 317 1703
19.9% 38.5% 22.8% 14.5% 15.1%
Strongly disagree 9 5 14 182 1185
6.6% 19.2% 8.6% 8.3% 10.5%
Disagree 20 1 21 305 1662
14.7% 3.8% 13.0% 14.0% 14.7%
Neutral 32 3 35 721 3416
23.5% 11.5% 21.6% 33.0% 30.2%
Agree 39 5 44 511 2588
28.7% 19.2% 27.2% 23.4% 22.9%
Strongly agree 9 2 11 148 746
6.6% 7.7% 6.8% 6.8% 6.6%
Total respondent count
(Percentages sum to 100%)
136 26 162 2184 11300
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: E-books or e-textbooks Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 11 1 12 110 598
8.0% 3.7% 7.3% 5.0% 5.3%
Strongly disagree 13 3 16 113 950
9.4% 11.1% 9.7% 5.2% 8.4%
Disagree 20 7 27 208 1370
14.5% 25.9% 16.4% 9.5% 12.1%
Neutral 36 4 40 535 3132
26.1% 14.8% 24.2% 24.4% 27.6%
Agree 48 5 53 898 4009
34.8% 18.5% 32.1% 40.9% 35.4%
Strongly agree 10 7 17 329 1274
7.2% 25.9% 10.3% 15.0% 11.2%
Total respondent count
(Percentages sum to 100%)
138 27 165 2193 11333
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Free, web-based content to supplement course-related materials Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 6 1 7 63 437
4.4% 3.7% 4.3% 2.9% 3.8%
Strongly disagree 6 3 9 97 816
4.4% 11.1% 5.5% 4.4% 7.2%
Disagree 8 3 11 125 972
5.8% 11.1% 6.7% 5.7% 8.5%
Neutral 25 3 28 371 2465
18.2% 11.1% 17.1% 16.8% 21.7%
Agree 68 10 78 1081 4946
49.6% 37.0% 47.6% 49.1% 43.5%
Strongly agree 24 7 31 466 1735
17.5% 25.9% 18.9% 21.2% 15.3%
Total respondent count
(Percentages sum to 100%)
137 27 164 2203 11371
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Simulations or educational games Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 12 5 17 136 669
8.8% 19.2% 10.5% 6.2% 5.9%
Strongly disagree 9 3 12 133 1035
6.6% 11.5% 7.4% 6.1% 9.2%
Disagree 14 2 16 191 1173
10.3% 7.7% 9.9% 8.7% 10.4%
Neutral 26 4 30 452 2446
19.1% 15.4% 18.5% 20.7% 21.6%
Agree 53 8 61 905 4414
39.0% 30.8% 37.7% 41.4% 39.0%
Strongly agree 22 4 26 367 1568
16.2% 15.4% 16.0% 16.8% 13.9%
Total respondent count
(Percentages sum to 100%)
136 26 162 2184 11305
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Lecture capture/classroom-based recordings Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 11 1 12 131 574
8.1% 3.8% 7.4% 6.0% 5.1%
Strongly disagree 9 3 12 135 928
6.6% 11.5% 7.4% 6.1% 8.2%
Disagree 8 1 9 181 1266
5.9% 3.8% 5.6% 8.2% 11.2%
Neutral 36 5 41 532 2650
26.5% 19.2% 25.3% 24.2% 23.3%
Agree 51 9 60 871 4292
37.5% 34.6% 37.0% 39.7% 37.8%
Strongly agree 21 7 28 346 1642
15.4% 26.9% 17.3% 15.8% 14.5%
Total respondent count
(Percentages sum to 100%)
136 26 162 2196 11352
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Studentsí tablets during class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 15 3 18 223 984
11.0% 12.0% 11.2% 10.2% 8.7%
Strongly disagree 13 3 16 177 1458
9.6% 12.0% 9.9% 8.1% 12.9%
Disagree 29 2 31 308 1848
21.3% 8.0% 19.3% 14.1% 16.3%
Neutral 42 6 48 591 2834
30.9% 24.0% 29.8% 27.0% 25.0%
Agree 28 7 35 705 3359
20.6% 28.0% 21.7% 32.2% 29.6%
Strongly agree 9 4 13 188 850
6.6% 16.0% 8.1% 8.6% 7.5%
Total respondent count
(Percentages sum to 100%)
136 25 161 2192 11333
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Studentsí smartphones during class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 11 1 12 198 859
8.0% 3.8% 7.4% 9.0% 7.6%
Strongly disagree 20 3 23 321 2307
14.6% 11.5% 14.1% 14.7% 20.4%
Disagree 34 1 35 395 2161
24.8% 3.8% 21.5% 18.0% 19.1%
Neutral 33 7 40 516 2427
24.1% 26.9% 24.5% 23.6% 21.4%
Agree 30 9 39 588 2803
21.9% 34.6% 23.9% 26.8% 24.7%
Strongly agree 9 5 14 172 773
6.6% 19.2% 8.6% 7.9% 6.8%
Total respondent count
(Percentages sum to 100%)
137 26 163 2190 11330
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Studentsí laptops during class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 14 6 20 193 827
10.2% 22.2% 12.2% 8.8% 7.3%
Strongly disagree 13 2 15 183 1353
9.5% 7.4% 9.1% 8.3% 11.9%
Disagree 27 3 30 259 1594
19.7% 11.1% 18.3% 11.8% 14.1%
Neutral 45 4 49 597 2857
32.8% 14.8% 29.9% 27.2% 25.2%
Agree 31 8 39 745 3682
22.6% 29.6% 23.8% 33.9% 32.5%
Strongly agree 7 4 11 218 1011
5.1% 14.8% 6.7% 9.9% 8.9%
Total respondent count
(Percentages sum to 100%)
137 27 164 2195 11324
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Social media as a teaching and learning tool Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 6 3 9 109 560
4.4% 11.5% 5.6% 5.0% 4.9%
Strongly disagree 21 5 26 295 1833
15.4% 19.2% 16.0% 13.4% 16.2%
Disagree 23 1 24 366 1994
16.9% 3.8% 14.8% 16.6% 17.6%
Neutral 33 8 41 621 3017
24.3% 30.8% 25.3% 28.2% 26.6%
Agree 43 5 48 628 3095
31.6% 19.2% 29.6% 28.5% 27.3%
Strongly agree 10 4 14 183 848
7.4% 15.4% 8.6% 8.3% 7.5%
Total respondent count
(Percentages sum to 100%)
136 26 162 2202 11347
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: 3D printers Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 8 2 10 135 715
19.0% 18.2% 18.9% 23.4% 22.8%
Strongly disagree 11 4 15 87 604
26.2% 36.4% 28.3% 15.1% 19.2%
Disagree 6 3 9 89 492
14.3% 27.3% 17.0% 15.4% 15.7%
Neutral 11 0 11 138 723
26.2% 0.0% 20.8% 23.9% 23.0%
Agree 6 1 7 85 415
14.3% 9.1% 13.2% 14.7% 13.2%
Strongly agree 0 1 1 43 193
0.0% 9.1% 1.9% 7.5% 6.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 577 3142
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Nonkeyboard or nonmouse computer interfaces Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 1 6 65 364
11.6% 9.1% 11.1% 11.2% 11.6%
Strongly disagree 3 2 5 55 368
7.0% 18.2% 9.3% 9.5% 11.7%
Disagree 5 2 7 72 484
11.6% 18.2% 13.0% 12.4% 15.4%
Neutral 17 1 18 168 940
39.5% 9.1% 33.3% 29.0% 29.9%
Agree 10 3 13 157 744
23.3% 27.3% 24.1% 27.1% 23.6%
Strongly agree 3 2 5 63 247
7.0% 18.2% 9.3% 10.9% 7.8%
Total respondent count
(Percentages sum to 100%)
43 11 54 580 3147
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Software to create videos or multimedia resources Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 1 6 31 169
11.9% 9.1% 11.3% 5.4% 5.4%
Strongly disagree 1 0 1 25 207
2.4% 0.0% 1.9% 4.3% 6.6%
Disagree 2 1 3 44 271
4.8% 9.1% 5.7% 7.6% 8.6%
Neutral 7 1 8 113 576
16.7% 9.1% 15.1% 19.6% 18.4%
Agree 16 5 21 233 1258
38.1% 45.5% 39.6% 40.3% 40.1%
Strongly agree 11 3 14 132 657
26.2% 27.3% 26.4% 22.8% 20.9%
Total respondent count
(Percentages sum to 100%)
42 11 53 578 3138
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Early-alert systems designed to catch potential academic trouble Ö Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 2 3 27 171
2.4% 18.2% 5.8% 4.7% 5.4%
Strongly disagree 3 2 5 33 280
7.3% 18.2% 9.6% 5.7% 8.9%
Disagree 8 2 10 50 379
19.5% 18.2% 19.2% 8.7% 12.1%
Neutral 6 3 9 106 714
14.6% 27.3% 17.3% 18.3% 22.7%
Agree 15 1 16 247 1167
36.6% 9.1% 30.8% 42.7% 37.2%
Strongly agree 8 1 9 115 429
19.5% 9.1% 17.3% 19.9% 13.7%
Total respondent count
(Percentages sum to 100%)
41 11 52 578 3140
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Search tools to find references or other information online for class work Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 0 2 23 167
4.8% 0.0% 3.8% 4.0% 5.3%
Strongly disagree 0 1 1 33 268
0.0% 9.1% 1.9% 5.7% 8.5%
Disagree 3 4 7 50 346
7.1% 36.4% 13.2% 8.7% 11.0%
Neutral 13 2 15 116 707
31.0% 18.2% 28.3% 20.1% 22.5%
Agree 16 3 19 233 1182
38.1% 27.3% 35.8% 40.5% 37.6%
Strongly agree 8 1 9 121 474
19.0% 9.1% 17.0% 21.0% 15.1%
Total respondent count
(Percentages sum to 100%)
42 11 53 576 3144
100.0% 100.0% 100.0% 100.0% 100.0%

3.5. More effective if better skilled: Blogs or online discussion/collaboration tools related to class work Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 1 6 35 161
11.9% 9.1% 11.3% 6.1% 5.1%
Strongly disagree 3 0 3 45 290
7.1% 0.0% 5.7% 7.8% 9.3%
Disagree 4 4 8 86 426
9.5% 36.4% 15.1% 14.9% 13.6%
Neutral 7 3 10 152 852
16.7% 27.3% 18.9% 26.3% 27.2%
Agree 18 2 20 195 1090
42.9% 18.2% 37.7% 33.7% 34.8%
Strongly agree 5 1 6 65 310
11.9% 9.1% 11.3% 11.2% 9.9%
Total respondent count
(Percentages sum to 100%)
42 11 53 578 3129
100.0% 100.0% 100.0% 100.0% 100.0%

For question 3.7a, respondents ranked up to three items.
The values reported here are the number and percentage of respondents ranking each item.

3.7a. Motivation for integration Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
More/better technology-oriented professional development opportunities 45 8 53 534 2139
32.4% 29.6% 31.9% 23.8% 17.7%
A monetary or other value-oriented incentive 16 4 20 439 2057
11.5% 14.8% 12.0% 19.5% 17.0%
Tenure decisions and other professional advancement considerations 5 3 8 114 953
3.6% 11.1% 4.8% 5.1% 7.9%
Release time to design/redesign my courses 66 10 76 622 3628
47.5% 37.0% 45.8% 27.7% 30.1%
Direct assistance from an instructional design expert to design/redesign my courses 23 4 27 520 2811
16.5% 14.8% 16.3% 23.2% 23.3%
Direct assistance from IT staff to support the technology I choose to implement 35 8 43 509 2906
25.2% 29.6% 25.9% 22.7% 24.1%
A teaching assistant to assist with technology implementation 16 2 18 175 1590
11.5% 7.4% 10.8% 7.8% 13.2%
Support/encouragement from peers 6 0 6 84 370
4.3% 0.0% 3.6% 3.7% 3.1%
Working in a faculty cohort or community that is adopting the same types of practices 23 9 32 409 1951
16.5% 33.3% 19.3% 18.2% 16.2%
A better understanding of the types of technologies relevant to teaching and learning 37 4 41 688 3370
26.6% 14.8% 24.7% 30.6% 27.9%
Confidence that the technology would work the way I planned 32 5 37 762 3609
23.0% 18.5% 22.3% 33.9% 29.9%
Increased student expectations of technology integration 8 2 10 243 980
5.8% 7.4% 6.0% 10.8% 8.1%
Clear indication/evidence that students would benefit 59 7 66 965 5026
42.4% 25.9% 39.8% 43.0% 41.6%
Other; please specify 8 2 10 94 425
5.8% 7.4% 6.0% 4.2% 3.5%
Total respondent count 139 27 166 2246 12070

4.1. Course sections in a typical year Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
1Ė2 19 5 24 266 1878
14.0% 18.5% 14.7% 12.2% 16.8%
3Ė5 37 8 45 614 4058
27.2% 29.6% 27.6% 28.2% 36.2%
6Ė9 49 13 62 609 3375
36.0% 48.1% 38.0% 27.9% 30.1%
10+ 31 1 32 692 1889
22.8% 3.7% 19.6% 31.7% 16.9%
Total respondent count
(Percentages sum to 100%)
136 27 163 2181 11200
100.0% 100.0% 100.0% 100.0% 100.0%

4.2. In how many of your courses did you use a blended approach to teaching? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 1 2 15 76
0.7% 3.7% 1.2% 0.7% 0.7%
None 60 17 77 901 4972
44.1% 63.0% 47.2% 41.0% 43.8%
A few 25 4 29 448 2512
18.4% 14.8% 17.8% 20.4% 22.1%
About half 13 0 13 250 1198
9.6% 0.0% 8.0% 11.4% 10.6%
Nearly all 14 1 15 281 1323
10.3% 3.7% 9.2% 12.8% 11.7%
All 23 4 27 302 1269
16.9% 14.8% 16.6% 13.7% 11.2%
Total respondent count
(Percentages sum to 100%)
136 27 163 2197 11350
100.0% 100.0% 100.0% 100.0% 100.0%

4.2. In how many of your courses did you use a completely online learning environment? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 8 45
0.0% 0.0% 0.0% 0.4% 0.4%
None 99 25 124 1241 7411
73.3% 92.6% 76.5% 56.5% 65.4%
A few 14 1 15 313 1574
10.4% 3.7% 9.3% 14.3% 13.9%
About half 12 0 12 200 747
8.9% 0.0% 7.4% 9.1% 6.6%
Nearly all 5 0 5 121 438
3.7% 0.0% 3.1% 5.5% 3.9%
All 5 1 6 312 1121
3.7% 3.7% 3.7% 14.2% 9.9%
Total respondent count
(Percentages sum to 100%)
135 27 162 2195 11336
100.0% 100.0% 100.0% 100.0% 100.0%

4.2. In how many of your courses did you use a ďflippedĒ pedagogical model? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 11 3 14 110 558
8.4% 11.5% 8.9% 5.1% 5.0%
None 87 20 107 1377 7102
66.4% 76.9% 68.2% 63.5% 63.3%
A few 21 1 22 357 1888
16.0% 3.8% 14.0% 16.5% 16.8%
About half 3 0 3 134 751
2.3% 0.0% 1.9% 6.2% 6.7%
Nearly all 5 2 7 114 539
3.8% 7.7% 4.5% 5.3% 4.8%
All 4 0 4 77 389
3.1% 0.0% 2.5% 3.6% 3.5%
Total respondent count
(Percentages sum to 100%)
131 26 157 2169 11227
100.0% 100.0% 100.0% 100.0% 100.0%

4.4a. Have you taught a MOOC in the past year? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I donít know what a MOOC is 0 0 0 101 404
0.0% 0.0% 0.0% 23.7% 19.0%
No, but I do know what a MOOC is 28 1 29 318 1680
100.0% 100.0% 100.0% 74.5% 78.9%
Yes 0 0 0 8 46
0.0% 0.0% 0.0% 1.9% 2.2%
Total respondent count
(Percentages sum to 100%)
28 1 29 427 2130
100.0% 100.0% 100.0% 100.0% 100.0%

4.4b. Through whom did you teach a MOOC? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Through the institution that asked me to take this survey 0 0 0 5 25
0 0 0 62.5% 56.8%
Through another institution 0 0 0 4 16
0 0 0 50.0% 36.4%
Through a MOOC provider like Coursera or Udacity 0 0 0 1 10
0 0 0 12.5% 22.7%
Total respondent count 0 0 0 8 44

4.5a. Have you taken a MOOC in the past year? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No, and I don't know what a MOOC is 1 0 1 158 619
2.3% 0.0% 1.9% 27.1% 19.5%
No, but I do know what a MOOC is 32 8 40 327 2092
74.4% 72.7% 74.1% 56.0% 65.9%
Yes 10 3 13 99 462
23.3% 27.3% 24.1% 17.0% 14.6%
Total respondent count
(Percentages sum to 100%)
43 11 54 584 3173
100.0% 100.0% 100.0% 100.0% 100.0%

4.5b. Through whom did you take a MOOC? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Through the institution that asked me to take this survey 1 1 2 11 27
10.0% 33.3% 15.4% 11.1% 5.9%
Through another institution 3 0 3 34 192
30.0% 0.0% 23.1% 34.3% 41.6%
Through a MOOC provider like Coursera or Udacity 7 2 9 63 290
70.0% 66.7% 69.2% 63.6% 62.9%
Total respondent count 10 3 13 99 461

4.6. Have you earned a digital badge or other type of digital credential? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 1 3 60 241
4.7% 9.1% 5.6% 10.3% 7.6%
No 36 9 45 429 2435
83.7% 81.8% 83.3% 73.3% 77.0%
Yes 5 1 6 96 487
11.6% 9.1% 11.1% 16.4% 15.4%
Total respondent count
(Percentages sum to 100%)
43 11 54 585 3163
100.0% 100.0% 100.0% 100.0% 100.0%

4.7. Opinion of: MOOCs Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 19 5 24 794 3389
13.8% 19.2% 14.6% 36.0% 29.8%
Completely opposed 26 2 28 129 948
18.8% 7.7% 17.1% 5.9% 8.3%
Generally opposed, but willing to consider 27 6 33 227 1756
19.6% 23.1% 20.1% 10.3% 15.4%
Neutral 30 6 36 480 2287
21.7% 23.1% 22.0% 21.8% 20.1%
Generally supportive, but somewhat skeptical 27 5 32 358 2138
19.6% 19.2% 19.5% 16.2% 18.8%
Completely supportive 9 2 11 216 855
6.5% 7.7% 6.7% 9.8% 7.5%
Total respondent count
(Percentages sum to 100%)
138 26 164 2204 11373
100.0% 100.0% 100.0% 100.0% 100.0%

4.7. Opinion of: Competency-based education Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 40 7 47 391 2903
29.4% 26.9% 29.0% 17.7% 25.5%
Completely opposed 4 0 4 58 379
2.9% 0.0% 2.5% 2.6% 3.3%
Generally opposed, but willing to consider 16 2 18 108 761
11.8% 7.7% 11.1% 4.9% 6.7%
Neutral 32 2 34 385 2019
23.5% 7.7% 21.0% 17.5% 17.7%
Generally supportive, but somewhat skeptical 26 8 34 608 2778
19.1% 30.8% 21.0% 27.6% 24.4%
Completely supportive 18 7 25 656 2541
13.2% 26.9% 15.4% 29.7% 22.3%
Total respondent count
(Percentages sum to 100%)
136 26 162 2206 11381
100.0% 100.0% 100.0% 100.0% 100.0%

4.7. Opinion of: Badges or digital credentials Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 59 11 70 828 4626
43.1% 42.3% 42.9% 37.6% 40.7%
Completely opposed 8 1 9 75 601
5.8% 3.8% 5.5% 3.4% 5.3%
Generally opposed, but willing to consider 14 1 15 143 962
10.2% 3.8% 9.2% 6.5% 8.5%
Neutral 29 7 36 576 2667
21.2% 26.9% 22.1% 26.2% 23.4%
Generally supportive, but somewhat skeptical 16 4 20 346 1644
11.7% 15.4% 12.3% 15.7% 14.5%
Completely supportive 11 2 13 234 877
8.0% 7.7% 8.0% 10.6% 7.7%
Total respondent count
(Percentages sum to 100%)
137 26 163 2202 11377
100.0% 100.0% 100.0% 100.0% 100.0%

4.7. Opinion of: Gamification Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 64 13 77 877 4527
46.4% 50.0% 47.0% 39.8% 39.8%
Completely opposed 9 1 10 99 749
6.5% 3.8% 6.1% 4.5% 6.6%
Generally opposed, but willing to consider 13 1 14 207 1241
9.4% 3.8% 8.5% 9.4% 10.9%
Neutral 23 5 28 488 2171
16.7% 19.2% 17.1% 22.1% 19.1%
Generally supportive, but somewhat skeptical 19 4 23 317 1723
13.8% 15.4% 14.0% 14.4% 15.2%
Completely supportive 10 2 12 216 956
7.2% 7.7% 7.3% 9.8% 8.4%
Total respondent count
(Percentages sum to 100%)
138 26 164 2204 11367
100.0% 100.0% 100.0% 100.0% 100.0%

4.7. Opinion of: Open educational resources Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 38 10 48 547 3516
27.5% 38.5% 29.3% 24.8% 30.9%
Completely opposed 0 0 0 29 184
0.0% 0.0% 0.0% 1.3% 1.6%
Generally opposed, but willing to consider 8 1 9 59 496
5.8% 3.8% 5.5% 2.7% 4.4%
Neutral 22 3 25 384 2080
15.9% 11.5% 15.2% 17.4% 18.3%
Generally supportive, but somewhat skeptical 35 6 41 516 2572
25.4% 23.1% 25.0% 23.4% 22.6%
Completely supportive 35 6 41 673 2524
25.4% 23.1% 25.0% 30.5% 22.2%
Total respondent count
(Percentages sum to 100%)
138 26 164 2208 11372
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Availability of classrooms with multimedia equipment Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 1 6 227 917
3.6% 3.8% 3.7% 10.2% 8.0%
Very dissatisfied 53 11 64 131 692
38.7% 42.3% 39.3% 5.9% 6.0%
Dissatisfied 37 6 43 256 1470
27.0% 23.1% 26.4% 11.5% 12.8%
Neutral 20 3 23 264 1473
14.6% 11.5% 14.1% 11.9% 12.9%
Satisfied 16 3 19 906 4873
11.7% 11.5% 11.7% 40.9% 42.6%
Very satisfied 6 2 8 433 2015
4.4% 7.7% 4.9% 19.5% 17.6%
Total respondent count
(Percentages sum to 100%)
137 26 163 2217 11440
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Reliability of equipment available Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 0 2 168 697
1.5% 0.0% 1.2% 7.6% 6.1%
Very dissatisfied 34 10 44 123 777
24.8% 38.5% 27.0% 5.5% 6.8%
Dissatisfied 38 6 44 320 1834
27.7% 23.1% 27.0% 14.4% 16.0%
Neutral 28 6 34 364 1941
20.4% 23.1% 20.9% 16.4% 17.0%
Satisfied 31 4 35 948 4898
22.6% 15.4% 21.5% 42.7% 42.8%
Very satisfied 4 0 4 296 1285
2.9% 0.0% 2.5% 13.3% 11.2%
Total respondent count
(Percentages sum to 100%)
137 26 163 2219 11432
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Refresh/update frequency of equipment Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 1 2 58 294
2.4% 9.1% 3.8% 10.0% 9.3%
Very dissatisfied 17 5 22 75 389
41.5% 45.5% 42.3% 12.9% 12.3%
Dissatisfied 9 2 11 97 600
22.0% 18.2% 21.2% 16.7% 19.0%
Neutral 11 3 14 134 754
26.8% 27.3% 26.9% 23.1% 23.9%
Satisfied 3 0 3 167 901
7.3% 0.0% 5.8% 28.8% 28.6%
Very satisfied 0 0 0 49 215
0.0% 0.0% 0.0% 8.4% 6.8%
Total respondent count
(Percentages sum to 100%)
41 11 52 580 3153
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Refresh/update frequency of software Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 6 1 7 56 346
14.3% 9.1% 13.2% 9.6% 11.0%
Very dissatisfied 10 5 15 52 280
23.8% 45.5% 28.3% 9.0% 8.9%
Dissatisfied 9 1 10 113 509
21.4% 9.1% 18.9% 19.4% 16.1%
Neutral 12 3 15 121 767
28.6% 27.3% 28.3% 20.8% 24.3%
Satisfied 5 1 6 181 996
11.9% 9.1% 11.3% 31.2% 31.5%
Very satisfied 0 0 0 58 261
0.0% 0.0% 0.0% 10.0% 8.3%
Total respondent count
(Percentages sum to 100%)
42 11 53 581 3159
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Technology that supports open learning classrooms Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 16 6 22 247 1279
39.0% 54.5% 42.3% 42.7% 40.7%
Very dissatisfied 7 2 9 36 279
17.1% 18.2% 17.3% 6.2% 8.9%
Dissatisfied 6 2 8 82 471
14.6% 18.2% 15.4% 14.2% 15.0%
Neutral 9 1 10 98 601
22.0% 9.1% 19.2% 17.0% 19.1%
Satisfied 3 0 3 78 389
7.3% 0.0% 5.8% 13.5% 12.4%
Very satisfied 0 0 0 37 125
0.0% 0.0% 0.0% 6.4% 4.0%
Total respondent count
(Percentages sum to 100%)
41 11 52 578 3144
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Variety of equipment available Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 3 0 3 51 278
7.3% 0.0% 5.8% 8.8% 8.8%
Very dissatisfied 10 2 12 35 249
24.4% 18.2% 23.1% 6.0% 7.9%
Dissatisfied 12 3 15 88 494
29.3% 27.3% 28.8% 15.2% 15.7%
Neutral 13 3 16 142 771
31.7% 27.3% 30.8% 24.5% 24.5%
Satisfied 3 3 6 206 1097
7.3% 27.3% 11.5% 35.5% 34.8%
Very satisfied 0 0 0 58 264
0.0% 0.0% 0.0% 10.0% 8.4%
Total respondent count
(Percentages sum to 100%)
41 11 52 580 3153
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Variety of software Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 7 0 7 57 313
17.5% 0.0% 13.7% 9.8% 9.9%
Very dissatisfied 4 3 7 30 234
10.0% 27.3% 13.7% 5.2% 7.4%
Dissatisfied 9 2 11 80 434
22.5% 18.2% 21.6% 13.8% 13.8%
Neutral 10 3 13 147 825
25.0% 27.3% 25.5% 25.3% 26.1%
Satisfied 10 3 13 209 1098
25.0% 27.3% 25.5% 36.0% 34.8%
Very satisfied 0 0 0 57 251
0.0% 0.0% 0.0% 9.8% 8.0%
Total respondent count
(Percentages sum to 100%)
40 11 51 580 3155
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: General ease-of-use of podium systems Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 46 12 58 410 1372
33.8% 48.0% 36.0% 18.5% 12.0%
Very dissatisfied 29 5 34 95 588
21.3% 20.0% 21.1% 4.3% 5.1%
Dissatisfied 20 2 22 228 1361
14.7% 8.0% 13.7% 10.3% 11.9%
Neutral 21 3 24 372 1887
15.4% 12.0% 14.9% 16.8% 16.5%
Satisfied 16 3 19 813 4684
11.8% 12.0% 11.8% 36.8% 41.0%
Very satisfied 4 0 4 294 1535
2.9% 0.0% 2.5% 13.3% 13.4%
Total respondent count
(Percentages sum to 100%)
136 25 161 2212 11427
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Computers in the podiums Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 20 4 24 132 543
48.8% 36.4% 46.2% 22.7% 17.2%
Very dissatisfied 13 2 15 37 242
31.7% 18.2% 28.8% 6.4% 7.7%
Dissatisfied 2 2 4 69 395
4.9% 18.2% 7.7% 11.9% 12.5%
Neutral 2 2 4 84 512
4.9% 18.2% 7.7% 14.4% 16.2%
Satisfied 4 0 4 174 1088
9.8% 0.0% 7.7% 29.9% 34.5%
Very satisfied 0 1 1 86 375
0.0% 9.1% 1.9% 14.8% 11.9%
Total respondent count
(Percentages sum to 100%)
41 11 52 582 3155
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Software on the podium computers Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 26 5 31 135 555
63.4% 45.5% 59.6% 23.2% 17.6%
Very dissatisfied 8 3 11 33 233
19.5% 27.3% 21.2% 5.7% 7.4%
Dissatisfied 3 0 3 63 387
7.3% 0.0% 5.8% 10.8% 12.3%
Neutral 1 1 2 106 628
2.4% 9.1% 3.8% 18.2% 19.9%
Satisfied 3 2 5 185 1059
7.3% 18.2% 9.6% 31.8% 33.6%
Very satisfied 0 0 0 60 290
0.0% 0.0% 0.0% 10.3% 9.2%
Total respondent count
(Percentages sum to 100%)
41 11 52 582 3152
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Computer projection Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 1 3 49 230
4.9% 9.1% 5.8% 8.4% 7.3%
Very dissatisfied 11 3 14 38 208
26.8% 27.3% 26.9% 6.6% 6.6%
Dissatisfied 9 3 12 70 377
22.0% 27.3% 23.1% 12.1% 11.9%
Neutral 5 1 6 63 453
12.2% 9.1% 11.5% 10.9% 14.4%
Satisfied 14 3 17 246 1394
34.1% 27.3% 32.7% 42.4% 44.2%
Very satisfied 0 0 0 114 494
0.0% 0.0% 0.0% 19.7% 15.7%
Total respondent count
(Percentages sum to 100%)
41 11 52 580 3156
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Audience response systems Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 25 8 33 286 1500
61.0% 72.7% 63.5% 49.1% 47.5%
Very dissatisfied 2 2 4 31 217
4.9% 18.2% 7.7% 5.3% 6.9%
Dissatisfied 3 1 4 73 341
7.3% 9.1% 7.7% 12.5% 10.8%
Neutral 7 0 7 103 608
17.1% 0.0% 13.5% 17.7% 19.3%
Satisfied 4 0 4 60 359
9.8% 0.0% 7.7% 10.3% 11.4%
Very satisfied 0 0 0 29 130
0.0% 0.0% 0.0% 5.0% 4.1%
Total respondent count
(Percentages sum to 100%)
41 11 52 582 3155
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Wireless access Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 0 1 52 216
2.4% 0.0% 1.9% 9.0% 6.8%
Very dissatisfied 10 3 13 47 261
24.4% 27.3% 25.0% 8.1% 8.3%
Dissatisfied 11 3 14 78 466
26.8% 27.3% 26.9% 13.4% 14.8%
Neutral 5 2 7 69 450
12.2% 18.2% 13.5% 11.9% 14.3%
Satisfied 13 3 16 232 1209
31.7% 27.3% 30.8% 39.9% 38.3%
Very satisfied 1 0 1 103 555
2.4% 0.0% 1.9% 17.7% 17.6%
Total respondent count
(Percentages sum to 100%)
41 11 52 581 3157
100.0% 100.0% 100.0% 100.0% 100.0%

4.8. Classroom technologies: Overall satisfaction Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 1 1 141 549
0.0% 3.8% 0.6% 6.4% 4.8%
Very dissatisfied 37 11 48 89 508
27.4% 42.3% 29.8% 4.0% 4.5%
Dissatisfied 44 6 50 227 1347
32.6% 23.1% 31.1% 10.3% 11.8%
Neutral 35 4 39 446 2273
25.9% 15.4% 24.2% 20.2% 19.9%
Satisfied 15 4 19 1007 5385
11.1% 15.4% 11.8% 45.5% 47.2%
Very satisfied 4 0 4 302 1343
3.0% 0.0% 2.5% 13.7% 11.8%
Total respondent count
(Percentages sum to 100%)
135 26 161 2212 11405
100.0% 100.0% 100.0% 100.0% 100.0%

4.9a. LMS usage Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
I donít use the LMS at all 52 20 72 378 1702
38.2% 74.1% 44.2% 17.0% 14.9%
To push out information 53 3 56 1174 6998
39.0% 11.1% 34.4% 52.9% 61.1%
To promote interaction outside the classroom 51 2 53 942 5042
37.5% 7.4% 32.5% 42.4% 44.0%
To teach partially online courses or programs 31 4 35 602 2379
22.8% 14.8% 21.5% 27.1% 20.8%
To teach completely online courses or programs 34 1 35 790 3196
25.0% 3.7% 21.5% 35.6% 27.9%
Total respondent count 136 27 163 2221 11459

4.9b. How often do you typically use the LMS? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Daily 51 4 55 1298 5706
60.7% 57.1% 60.4% 70.5% 58.5%
Weekly 28 2 30 442 3518
33.3% 28.6% 33.0% 24.0% 36.1%
Monthly 4 1 5 57 327
4.8% 14.3% 5.5% 3.1% 3.4%
Less than monthly 1 0 1 43 195
1.2% 0.0% 1.1% 2.3% 2.0%
Total respondent count
(Percentages sum to 100%)
84 7 91 1840 9746
100.0% 100.0% 100.0% 100.0% 100.0%

4.9c. What LMS do you typically use? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Blackboard 1 0 1 304 3632
1.2% 0.0% 1.1% 16.5% 37.3%
D2L 0 0 0 234 1169
0.0% 0.0% 0.0% 12.7% 12.0%
Canvas 2 0 2 962 1759
2.4% 0.0% 2.2% 52.3% 18.1%
Jenzabar e-Racer 0 0 0 0 8
0.0% 0.0% 0.0% 0.0% 0.1%
Moodle (Moodle Trust) 63 3 66 74 663
74.1% 42.9% 71.7% 4.0% 6.8%
Moodlerooms Joule 3 0 3 5 42
3.5% 0.0% 3.3% 0.3% 0.4%
Pearson eCollege 0 0 0 32 175
0.0% 0.0% 0.0% 1.7% 1.8%
Sakai 0 0 0 2 317
0.0% 0.0% 0.0% 0.1% 3.3%
Homegrown/locally developed 1 0 1 59 273
1.2% 0.0% 1.1% 3.2% 2.8%
Other product; please specify 14 4 18 142 1601
16.5% 57.1% 19.6% 7.7% 16.4%
Donít know 1 0 1 24 104
1.2% 0.0% 1.1% 1.3% 1.1%
Total respondent count
(Percentages sum to 100%)
85 7 92 1838 9743
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Ease of use in general Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 0 0 7 60
0.0% 0.0% 0.0% 0.4% 0.6%
Very dissatisfied 4 0 4 50 523
4.8% 0.0% 4.4% 2.7% 5.4%
Dissatisfied 13 2 15 129 1430
15.7% 28.6% 16.7% 7.0% 14.7%
Neutral 20 1 21 283 1803
24.1% 14.3% 23.3% 15.4% 18.6%
Satisfied 32 2 34 1041 4839
38.6% 28.6% 37.8% 56.8% 49.9%
Very satisfied 14 2 16 323 1051
16.9% 28.6% 17.8% 17.6% 10.8%
Total respondent count
(Percentages sum to 100%)
83 7 90 1833 9706
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Ease of use from a mobile device Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 18 2 20 415 3041
21.7% 28.6% 22.2% 22.7% 31.4%
Very dissatisfied 10 0 10 130 1155
12.0% 0.0% 11.1% 7.1% 11.9%
Dissatisfied 17 0 17 349 1816
20.5% 0.0% 18.9% 19.1% 18.7%
Neutral 18 3 21 457 2054
21.7% 42.9% 23.3% 25.0% 21.2%
Satisfied 18 1 19 385 1337
21.7% 14.3% 21.1% 21.0% 13.8%
Very satisfied 2 1 3 94 292
2.4% 14.3% 3.3% 5.1% 3.0%
Total respondent count
(Percentages sum to 100%)
83 7 90 1830 9695
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Engaging in meaningful interactions with students Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 3 0 3 189 1531
3.6% 0.0% 3.3% 10.3% 15.8%
Very dissatisfied 4 0 4 40 434
4.8% 0.0% 4.4% 2.2% 4.5%
Dissatisfied 10 2 12 144 1176
12.0% 28.6% 13.3% 7.9% 12.1%
Neutral 20 1 21 473 2589
24.1% 14.3% 23.3% 25.8% 26.7%
Satisfied 35 2 37 789 3245
42.2% 28.6% 41.1% 43.0% 33.4%
Very satisfied 11 2 13 199 730
13.3% 28.6% 14.4% 10.9% 7.5%
Total respondent count
(Percentages sum to 100%)
83 7 90 1834 9705
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: System availability Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 0 0 2 36
0.0% 0.0% 0.0% 0.4% 1.3%
Very dissatisfied 0 0 0 6 65
0.0% 0.0% 0.0% 1.2% 2.4%
Dissatisfied 0 0 0 18 159
0.0% 0.0% 0.0% 3.7% 5.8%
Neutral 7 1 8 71 460
30.4% 100.0% 33.3% 14.7% 16.7%
Satisfied 10 0 10 264 1517
43.5% 0.0% 41.7% 54.8% 55.0%
Very satisfied 6 0 6 121 522
26.1% 0.0% 25.0% 25.1% 18.9%
Total respondent count
(Percentages sum to 100%)
23 1 24 482 2759
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: System response time Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 0 1 5 63
4.3% 0.0% 4.2% 1.0% 2.3%
Very dissatisfied 1 0 1 18 151
4.3% 0.0% 4.2% 3.7% 5.5%
Dissatisfied 4 0 4 44 330
17.4% 0.0% 16.7% 9.1% 12.0%
Neutral 10 0 10 103 581
43.5% 0.0% 41.7% 21.2% 21.0%
Satisfied 6 1 7 229 1298
26.1% 100.0% 29.2% 47.2% 47.0%
Very satisfied 1 0 1 86 338
4.3% 0.0% 4.2% 17.7% 12.2%
Total respondent count
(Percentages sum to 100%)
23 1 24 485 2761
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Initial use training Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 0 1 15 260
4.3% 0.0% 4.2% 3.1% 9.4%
Very dissatisfied 0 0 0 28 240
0.0% 0.0% 0.0% 5.8% 8.7%
Dissatisfied 2 0 2 70 456
8.7% 0.0% 8.3% 14.5% 16.5%
Neutral 7 1 8 93 633
30.4% 100.0% 33.3% 19.3% 23.0%
Satisfied 7 0 7 200 920
30.4% 0.0% 29.2% 41.4% 33.4%
Very satisfied 6 0 6 77 249
26.1% 0.0% 25.0% 15.9% 9.0%
Total respondent count
(Percentages sum to 100%)
23 1 24 483 2758
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Ongoing training/professional development Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 0 2 20 381
8.7% 0.0% 8.3% 4.1% 13.8%
Very dissatisfied 1 0 1 27 205
4.3% 0.0% 4.2% 5.6% 7.4%
Dissatisfied 1 1 2 52 424
4.3% 100.0% 8.3% 10.8% 15.4%
Neutral 6 0 6 138 775
26.1% 0.0% 25.0% 28.6% 28.1%
Satisfied 10 0 10 187 779
43.5% 0.0% 41.7% 38.7% 28.2%
Very satisfied 3 0 3 59 196
13.0% 0.0% 12.5% 12.2% 7.1%
Total respondent count
(Percentages sum to 100%)
23 1 24 483 2760
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Posting content Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 0 0 3 25
0.0% 0.0% 0.0% 0.6% 0.9%
Very dissatisfied 1 0 1 9 93
4.3% 0.0% 4.2% 1.9% 3.4%
Dissatisfied 0 0 0 23 217
0.0% 0.0% 0.0% 4.8% 7.8%
Neutral 3 0 3 50 339
13.0% 0.0% 12.5% 10.4% 12.3%
Satisfied 9 1 10 263 1478
39.1% 100.0% 41.7% 54.6% 53.5%
Very satisfied 10 0 10 134 613
43.5% 0.0% 41.7% 27.8% 22.2%
Total respondent count
(Percentages sum to 100%)
23 1 24 482 2765
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Managing assignments Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 1 0 1 14 207
4.3% 0.0% 4.2% 2.9% 7.5%
Very dissatisfied 2 0 2 10 122
8.7% 0.0% 8.3% 2.1% 4.4%
Dissatisfied 2 0 2 35 306
8.7% 0.0% 8.3% 7.2% 11.1%
Neutral 4 0 4 69 521
17.4% 0.0% 16.7% 14.3% 18.9%
Satisfied 7 1 8 248 1242
30.4% 100.0% 33.3% 51.2% 45.0%
Very satisfied 7 0 7 108 362
30.4% 0.0% 29.2% 22.3% 13.1%
Total respondent count
(Percentages sum to 100%)
23 1 24 484 2760
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Monitoring or managing enrollments Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 0 2 43 352
8.7% 0.0% 8.3% 8.9% 12.8%
Very dissatisfied 0 0 0 12 110
0.0% 0.0% 0.0% 2.5% 4.0%
Dissatisfied 1 1 2 46 277
4.3% 100.0% 8.3% 9.5% 10.0%
Neutral 9 0 9 106 583
39.1% 0.0% 37.5% 21.9% 21.1%
Satisfied 7 0 7 203 1151
30.4% 0.0% 29.2% 42.0% 41.7%
Very satisfied 4 0 4 73 287
17.4% 0.0% 16.7% 15.1% 10.4%
Total respondent count
(Percentages sum to 100%)
23 1 24 483 2760
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Entering student progress information Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 2 0 2 8 171
8.7% 0.0% 8.3% 1.6% 6.2%
Very dissatisfied 2 0 2 18 196
8.7% 0.0% 8.3% 3.7% 7.1%
Dissatisfied 3 0 3 53 402
13.0% 0.0% 12.5% 10.9% 14.5%
Neutral 3 0 3 57 440
13.0% 0.0% 12.5% 11.8% 15.9%
Satisfied 9 0 9 247 1183
39.1% 0.0% 37.5% 50.9% 42.7%
Very satisfied 4 1 5 102 378
17.4% 100.0% 20.8% 21.0% 13.6%
Total respondent count
(Percentages sum to 100%)
23 1 24 485 2770
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Receiving course assignments reliably Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 0 0 19 260
0.0% 0.0% 0.0% 4.0% 9.4%
Very dissatisfied 1 0 1 5 60
4.5% 0.0% 4.3% 1.0% 2.2%
Dissatisfied 1 0 1 16 173
4.5% 0.0% 4.3% 3.3% 6.3%
Neutral 4 0 4 63 412
18.2% 0.0% 17.4% 13.1% 14.9%
Satisfied 8 1 9 246 1370
36.4% 100.0% 39.1% 51.3% 49.6%
Very satisfied 8 0 8 131 485
36.4% 0.0% 34.8% 27.3% 17.6%
Total respondent count
(Percentages sum to 100%)
22 1 23 480 2760
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Integrating third-party content Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 1 6 88 790
21.7% 100.0% 25.0% 18.1% 28.6%
Very dissatisfied 0 0 0 29 222
0.0% 0.0% 0.0% 6.0% 8.0%
Dissatisfied 4 0 4 80 407
17.4% 0.0% 16.7% 16.5% 14.8%
Neutral 8 0 8 133 651
34.8% 0.0% 33.3% 27.4% 23.6%
Satisfied 5 0 5 123 563
21.7% 0.0% 20.8% 25.4% 20.4%
Very satisfied 1 0 1 32 125
4.3% 0.0% 4.2% 6.6% 4.5%
Total respondent count
(Percentages sum to 100%)
23 1 24 485 2758
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Integration with other institutional systems Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 5 0 5 50 420
22.7% 0.0% 21.7% 10.4% 15.2%
Very dissatisfied 4 0 4 36 274
18.2% 0.0% 17.4% 7.5% 9.9%
Dissatisfied 6 1 7 69 455
27.3% 100.0% 30.4% 14.3% 16.5%
Neutral 4 0 4 102 606
18.2% 0.0% 17.4% 21.2% 21.9%
Satisfied 3 0 3 164 799
13.6% 0.0% 13.0% 34.0% 28.9%
Very satisfied 0 0 0 61 208
0.0% 0.0% 0.0% 12.7% 7.5%
Total respondent count
(Percentages sum to 100%)
22 1 23 482 2762
100.0% 100.0% 100.0% 100.0% 100.0%

4.9. LMS satisfaction: Overall satisfaction Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
N/A 0 0 0 6 52
0.0% 0.0% 0.0% 0.3% 0.5%
Very dissatisfied 4 0 4 33 403
4.8% 0.0% 4.4% 1.8% 4.2%
Dissatisfied 11 1 12 121 1170
13.3% 14.3% 13.3% 6.6% 12.1%
Neutral 22 1 23 335 2383
26.5% 14.3% 25.6% 18.4% 24.6%
Satisfied 36 3 39 1093 4903
43.4% 42.9% 43.3% 59.9% 50.6%
Very satisfied 10 2 12 237 774
12.0% 28.6% 13.3% 13.0% 8.0%
Total respondent count
(Percentages sum to 100%)
83 7 90 1825 9685
100.0% 100.0% 100.0% 100.0% 100.0%

4.9e. The LMS is critical to my teaching. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 0 3 23 109
3.5% 0.0% 3.3% 1.3% 1.1%
Strongly disagree 8 1 9 78 563
9.4% 14.3% 9.8% 4.3% 5.8%
Disagree 11 0 11 169 1191
12.9% 0.0% 12.0% 9.2% 12.3%
Neutral 14 2 16 306 1790
16.5% 28.6% 17.4% 16.7% 18.4%
Agree 19 2 21 631 3372
22.4% 28.6% 22.8% 34.4% 34.8%
Strongly agree 30 2 32 626 2677
35.3% 28.6% 34.8% 34.2% 27.6%
Total respondent count
(Percentages sum to 100%)
85 7 92 1833 9702
100.0% 100.0% 100.0% 100.0% 100.0%

4.9e. The LMS is very useful as a tool to enhance my teaching. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 0 3 23 117
3.5% 0.0% 3.3% 1.3% 1.2%
Strongly disagree 2 1 3 32 288
2.4% 14.3% 3.3% 1.7% 3.0%
Disagree 5 0 5 64 624
5.9% 0.0% 5.4% 3.5% 6.4%
Neutral 10 0 10 218 1546
11.8% 0.0% 10.9% 11.9% 15.9%
Agree 31 2 33 852 4649
36.5% 28.6% 35.9% 46.5% 47.9%
Strongly agree 34 4 38 642 2481
40.0% 57.1% 41.3% 35.1% 25.6%
Total respondent count
(Percentages sum to 100%)
85 7 92 1831 9705
100.0% 100.0% 100.0% 100.0% 100.0%

4.9e. The LMS is very useful as a tool to enhance student learning. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 28 167
2.4% 0.0% 2.2% 1.5% 1.7%
Strongly disagree 2 0 2 28 270
2.4% 0.0% 2.2% 1.5% 2.8%
Disagree 5 1 6 66 618
5.9% 14.3% 6.5% 3.6% 6.4%
Neutral 12 0 12 227 1851
14.1% 0.0% 13.0% 12.4% 19.1%
Agree 32 2 34 873 4488
37.6% 28.6% 37.0% 47.7% 46.3%
Strongly agree 32 4 36 607 2307
37.6% 57.1% 39.1% 33.2% 23.8%
Total respondent count
(Percentages sum to 100%)
85 7 92 1829 9701
100.0% 100.0% 100.0% 100.0% 100.0%

4.10. In-class mobile device policy: Smartphone Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Ban students from using it in class 23 3 26 404 2510
17.2% 11.1% 16.1% 18.6% 22.2%
Discourage students from using it in class 43 6 49 516 3073
32.1% 22.2% 30.4% 23.7% 27.2%
Neither discourage nor encourage its use 44 10 54 809 4000
32.8% 37.0% 33.5% 37.2% 35.4%
Encourage students to use it in class 24 8 32 420 1551
17.9% 29.6% 19.9% 19.3% 13.7%
Require students to use it in class 0 0 0 25 161
0.0% 0.0% 0.0% 1.1% 1.4%
Total respondent count
(Percentages sum to 100%)
134 27 161 2174 11295
100.0% 100.0% 100.0% 100.0% 100.0%

4.10. In-class mobile device policy: Tablet Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Ban students from using it in class 11 0 11 147 972
8.3% 0.0% 7.0% 6.8% 8.6%
Discourage students from using it in class 15 1 16 151 1169
11.3% 4.2% 10.2% 7.0% 10.4%
Neither discourage nor encourage its use 70 15 85 1083 5697
52.6% 62.5% 54.1% 50.0% 50.5%
Encourage students to use it in class 37 8 45 753 3151
27.8% 33.3% 28.7% 34.7% 27.9%
Require students to use it in class 0 0 0 34 300
0.0% 0.0% 0.0% 1.6% 2.7%
Total respondent count
(Percentages sum to 100%)
133 24 157 2168 11289
100.0% 100.0% 100.0% 100.0% 100.0%

4.10. In-class mobile device policy: Laptop Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Ban students from using it in class 6 0 6 121 807
4.4% 0.0% 3.8% 5.6% 7.1%
Discourage students from using it in class 16 2 18 146 1047
11.9% 8.0% 11.3% 6.7% 9.3%
Neither discourage nor encourage its use 77 16 93 1014 5165
57.0% 64.0% 58.1% 46.5% 45.7%
Encourage students to use it in class 35 6 41 814 3545
25.9% 24.0% 25.6% 37.3% 31.3%
Require students to use it in class 1 1 2 85 746
0.7% 4.0% 1.3% 3.9% 6.6%
Total respondent count
(Percentages sum to 100%)
135 25 160 2180 11310
100.0% 100.0% 100.0% 100.0% 100.0%

4.10. In-class mobile device policy: Wearable technologies Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Ban students from using it in class 18 2 20 303 1702
13.6% 8.3% 12.8% 14.1% 15.2%
Discourage students from using it in class 19 2 21 258 1509
14.4% 8.3% 13.5% 12.0% 13.5%
Neither discourage nor encourage its use 88 18 106 1433 7392
66.7% 75.0% 67.9% 66.5% 66.0%
Encourage students to use it in class 6 2 8 152 565
4.5% 8.3% 5.1% 7.1% 5.0%
Require students to use it in class 1 0 1 10 37
0.8% 0.0% 0.6% 0.5% 0.3%
Total respondent count
(Percentages sum to 100%)
132 24 156 2156 11205
100.0% 100.0% 100.0% 100.0% 100.0%

4.11. Use smartphone in class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Use to take notes 7 1 8 69 333
18.4% 9.1% 16.3% 12.2% 10.8%
Use to engage in nonclass activities 24 8 32 286 1692
63.2% 72.7% 65.3% 50.6% 55.1%
Use to make other connections with the learning material 21 9 30 212 941
55.3% 81.8% 61.2% 37.5% 30.7%
Use specialized software or Internet for directed activities 4 1 5 86 425
10.5% 9.1% 10.2% 15.2% 13.8%
Do not typically use 5 0 5 156 915
13.2% 0.0% 10.2% 27.6% 29.8%
Total respondent count 38 11 49 565 3070

4.11. Use tablet in class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Use to take notes 17 2 19 217 1334
44.7% 18.2% 38.8% 38.3% 43.4%
Use to engage in nonclass activities 16 3 19 168 1246
42.1% 27.3% 38.8% 29.7% 40.5%
Use to make other connections with the learning material 20 5 25 265 1347
52.6% 45.5% 51.0% 46.8% 43.8%
Use specialized software or Internet for directed activities 5 1 6 124 717
13.2% 9.1% 12.2% 21.9% 23.3%
Do not typically use 7 5 12 155 785
18.4% 45.5% 24.5% 27.4% 25.5%
Total respondent count 38 11 49 566 3076

4.11. Use laptop in class Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Use to take notes 22 1 23 267 1776
57.9% 9.1% 46.9% 47.1% 57.4%
Use to engage in nonclass activities 16 1 17 180 1370
42.1% 9.1% 34.7% 31.7% 44.3%
Use to make other connections with the learning material 22 3 25 292 1597
57.9% 27.3% 51.0% 51.5% 51.6%
Use specialized software or Internet for directed activities 11 1 12 167 1008
28.9% 9.1% 24.5% 29.5% 32.6%
Do not typically use 3 8 11 113 429
7.9% 72.7% 22.4% 19.9% 13.9%
Total respondent count 38 11 49 567 3095

4.12. In-class mobile: The use of mobile devices in-class can enhance learning. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 87 527
2.9% 0.0% 2.5% 4.0% 4.6%
Strongly disagree 8 1 9 123 820
5.9% 3.8% 5.6% 5.6% 7.2%
Disagree 16 1 17 182 1184
11.8% 3.8% 10.5% 8.3% 10.4%
Neutral 39 3 42 588 3210
28.7% 11.5% 25.9% 26.7% 28.3%
Agree 52 16 68 945 4474
38.2% 61.5% 42.0% 43.0% 39.4%
Strongly agree 17 5 22 275 1128
12.5% 19.2% 13.6% 12.5% 9.9%
Total respondent count
(Percentages sum to 100%)
136 26 162 2200 11343
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: In-class use of mobile devices is distracting for me. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 65 330
0.7% 0.0% 0.6% 3.0% 2.9%
Strongly disagree 16 4 20 209 879
11.9% 15.4% 12.4% 9.5% 7.7%
Disagree 22 10 32 489 2204
16.3% 38.5% 19.9% 22.3% 19.4%
Neutral 24 7 31 518 2557
17.8% 26.9% 19.3% 23.6% 22.5%
Agree 49 4 53 621 3403
36.3% 15.4% 32.9% 28.3% 30.0%
Strongly agree 23 1 24 295 1981
17.0% 3.8% 14.9% 13.4% 17.4%
Total respondent count
(Percentages sum to 100%)
135 26 161 2197 11354
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: In-class use of mobile devices is distracting for the students. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 1 3 75 402
1.5% 3.7% 1.8% 3.4% 3.5%
Strongly disagree 5 3 8 105 490
3.7% 11.1% 4.9% 4.8% 4.3%
Disagree 17 6 23 394 1486
12.5% 22.2% 14.1% 18.0% 13.1%
Neutral 33 6 39 510 2431
24.3% 22.2% 23.9% 23.3% 21.4%
Agree 47 9 56 707 3935
34.6% 33.3% 34.4% 32.2% 34.7%
Strongly agree 32 2 34 402 2604
23.5% 7.4% 20.9% 18.3% 22.9%
Total respondent count
(Percentages sum to 100%)
136 27 163 2193 11348
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: I am concerned about the security/privacy problems of mobile technology. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 3 1 4 93 572
2.2% 3.8% 2.5% 4.2% 5.0%
Strongly disagree 18 2 20 147 768
13.2% 7.7% 12.3% 6.7% 6.8%
Disagree 27 8 35 420 2388
19.9% 30.8% 21.6% 19.1% 21.0%
Neutral 37 6 43 672 3258
27.2% 23.1% 26.5% 30.6% 28.7%
Agree 44 5 49 658 3295
32.4% 19.2% 30.2% 30.0% 29.0%
Strongly agree 7 4 11 205 1068
5.1% 15.4% 6.8% 9.3% 9.4%
Total respondent count
(Percentages sum to 100%)
136 26 162 2195 11349
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: Iíd like to have more training around effectively incorporating mobile devices into my courses. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 69 371
2.9% 0.0% 2.5% 3.1% 3.3%
Strongly disagree 13 1 14 144 1104
9.6% 3.8% 8.6% 6.6% 9.7%
Disagree 21 4 25 269 1737
15.4% 15.4% 15.4% 12.2% 15.3%
Neutral 20 7 27 549 2677
14.7% 26.9% 16.7% 25.0% 23.6%
Agree 57 7 64 851 4082
41.9% 26.9% 39.5% 38.7% 36.0%
Strongly agree 21 7 28 315 1377
15.4% 26.9% 17.3% 14.3% 12.1%
Total respondent count
(Percentages sum to 100%)
136 26 162 2197 11348
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: I create assignments that take advantage of student access to mobile technologies. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 88 431
2.9% 0.0% 2.5% 4.0% 3.8%
Strongly disagree 19 5 24 258 1903
14.0% 19.2% 14.8% 11.8% 16.8%
Disagree 40 4 44 545 3092
29.4% 15.4% 27.2% 24.8% 27.3%
Neutral 31 6 37 568 2466
22.8% 23.1% 22.8% 25.9% 21.8%
Agree 38 8 46 578 2699
27.9% 30.8% 28.4% 26.3% 23.8%
Strongly agree 4 3 7 158 742
2.9% 11.5% 4.3% 7.2% 6.5%
Total respondent count
(Percentages sum to 100%)
136 26 162 2195 11333
100.0% 100.0% 100.0% 100.0% 100.0%

4.12. In-class mobile: My institution makes mobile learning a priority. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 17 5 22 338 2195
12.6% 19.2% 13.7% 15.4% 19.4%
Strongly disagree 43 11 54 260 1461
31.9% 42.3% 33.5% 11.9% 12.9%
Disagree 46 8 54 569 3087
34.1% 30.8% 33.5% 26.0% 27.2%
Neutral 25 2 27 710 3302
18.5% 7.7% 16.8% 32.4% 29.1%
Agree 4 0 4 247 1030
3.0% 0.0% 2.5% 11.3% 9.1%
Strongly agree 0 0 0 68 256
0.0% 0.0% 0.0% 3.1% 2.3%
Total respondent count
(Percentages sum to 100%)
135 26 161 2192 11331
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: I receive adequate and appropriate support from IT staff to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 23 244
5.4% 0.0% 4.4% 5.2% 4.0%
Strongly disagree 7 2 9 40 622
18.9% 25.0% 20.0% 9.1% 10.2%
Disagree 8 0 8 53 825
21.6% 0.0% 17.8% 12.0% 13.6%
Neutral 4 2 6 111 1363
10.8% 25.0% 13.3% 25.2% 22.5%
Agree 4 0 4 90 1946
10.8% 0.0% 8.9% 20.5% 32.1%
Strongly agree 1 0 1 24 467
2.7% 0.0% 2.2% 5.5% 7.7%
Not applicable to my research 11 4 15 99 602
29.7% 50.0% 33.3% 22.5% 9.9%
Total respondent count
(Percentages sum to 100%)
37 8 45 440 6069
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: I have access to IT staff with specialized knowledge about RC in support of my academic discipline. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 40 491
11.4% 0.0% 9.3% 9.1% 8.1%
Strongly disagree 9 2 11 48 857
25.7% 25.0% 25.6% 11.0% 14.1%
Disagree 6 0 6 64 1095
17.1% 0.0% 14.0% 14.6% 18.1%
Neutral 4 1 5 78 1026
11.4% 12.5% 11.6% 17.8% 16.9%
Agree 2 1 3 80 1508
5.7% 12.5% 7.0% 18.3% 24.9%
Strongly agree 1 0 1 24 451
2.9% 0.0% 2.3% 5.5% 7.4%
Not applicable to my research 9 4 13 104 634
25.7% 50.0% 30.2% 23.7% 10.5%
Total respondent count
(Percentages sum to 100%)
35 8 43 438 6062
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: I have access to the specialized software/applications I need to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 26 249
2.7% 0.0% 2.2% 5.9% 4.1%
Strongly disagree 9 1 10 40 523
24.3% 12.5% 22.2% 9.1% 8.6%
Disagree 5 2 7 58 847
13.5% 25.0% 15.6% 13.2% 14.0%
Neutral 5 1 6 97 1065
13.5% 12.5% 13.3% 22.1% 17.6%
Agree 5 0 5 109 2294
13.5% 0.0% 11.1% 24.9% 37.8%
Strongly agree 1 1 2 19 531
2.7% 12.5% 4.4% 4.3% 8.8%
Not applicable to my research 11 3 14 89 558
29.7% 37.5% 31.1% 20.3% 9.2%
Total respondent count
(Percentages sum to 100%)
37 8 45 438 6067
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: I receive adequate support for federally funded IT and cyberinfrastructure resources. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 27 379
6.3% 0.0% 5.3% 19.6% 20.6%
Strongly disagree 2 1 3 11 177
12.5% 33.3% 15.8% 8.0% 9.6%
Disagree 2 0 2 11 136
12.5% 0.0% 10.5% 8.0% 7.4%
Neutral 1 0 1 17 159
6.3% 0.0% 5.3% 12.3% 8.7%
Agree 0 0 0 3 80
0.0% 0.0% 0.0% 2.2% 4.4%
Strongly agree 0 0 0 0 14
0.0% 0.0% 0.0% 0.0% 0.8%
Not applicable to my research 10 2 12 69 891
62.5% 66.7% 63.2% 50.0% 48.5%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1836
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: My institution makes electronic laboratory notebooks available to those whose projects require them. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 44 762
25.0% 0.0% 21.1% 31.9% 41.5%
Strongly disagree 1 1 2 14 165
6.3% 33.3% 10.5% 10.1% 9.0%
Disagree 3 0 3 16 118
18.8% 0.0% 15.8% 11.6% 6.4%
Neutral 1 0 1 16 94
6.3% 0.0% 5.3% 11.6% 5.1%
Agree 0 0 0 6 53
0.0% 0.0% 0.0% 4.3% 2.9%
Strongly agree 0 0 0 2 18
0.0% 0.0% 0.0% 1.4% 1.0%
Not applicable to my research 7 2 9 40 627
43.8% 66.7% 47.4% 29.0% 34.1%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1837
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: I receive timely support from IT staff to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 17 143
6.3% 0.0% 5.3% 12.3% 7.8%
Strongly disagree 3 1 4 11 217
18.8% 33.3% 21.1% 8.0% 11.8%
Disagree 2 0 2 9 200
12.5% 0.0% 10.5% 6.5% 10.9%
Neutral 3 0 3 24 349
18.8% 0.0% 15.8% 17.4% 19.0%
Agree 1 0 1 21 493
6.3% 0.0% 5.3% 15.2% 26.8%
Strongly agree 0 0 0 8 143
0.0% 0.0% 0.0% 5.8% 7.8%
Not applicable to my research 6 2 8 48 293
37.5% 66.7% 42.1% 34.8% 15.9%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1838
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: My institution ensures that faculty doing research are provided ongoing tech support Ö. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 28 406
0.0% 0.0% 0.0% 20.3% 22.1%
Strongly disagree 3 1 4 17 304
18.8% 33.3% 21.1% 12.3% 16.6%
Disagree 5 0 5 20 305
31.3% 0.0% 26.3% 14.5% 16.6%
Neutral 1 0 1 22 288
6.3% 0.0% 5.3% 15.9% 15.7%
Agree 1 0 1 8 267
6.3% 0.0% 5.3% 5.8% 14.5%
Strongly agree 0 0 0 2 45
0.0% 0.0% 0.0% 1.4% 2.5%
Not applicable to my research 6 2 8 41 221
37.5% 66.7% 42.1% 29.7% 12.0%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1836
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: My institution provides effective software to support grant applications and management. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 40 408
25.0% 0.0% 21.1% 29.0% 22.2%
Strongly disagree 2 1 3 13 258
12.5% 33.3% 15.8% 9.4% 14.1%
Disagree 2 0 2 16 251
12.5% 0.0% 10.5% 11.6% 13.7%
Neutral 1 0 1 15 288
6.3% 0.0% 5.3% 10.9% 15.7%
Agree 1 0 1 13 301
6.3% 0.0% 5.3% 9.4% 16.4%
Strongly agree 0 0 0 4 53
0.0% 0.0% 0.0% 2.9% 2.9%
Not applicable to my research 6 2 8 37 275
37.5% 66.7% 42.1% 26.8% 15.0%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1834
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: My institutionís text-analysis capabilities are adequate. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 4 0 4 49 644
25.0% 0.0% 21.1% 35.5% 35.1%
Strongly disagree 2 1 3 9 167
12.5% 33.3% 15.8% 6.5% 9.1%
Disagree 2 0 2 14 171
12.5% 0.0% 10.5% 10.1% 9.3%
Neutral 2 0 2 17 199
12.5% 0.0% 10.5% 12.3% 10.9%
Agree 0 0 0 7 97
0.0% 0.0% 0.0% 5.1% 5.3%
Strongly agree 0 0 0 2 18
0.0% 0.0% 0.0% 1.4% 1.0%
Not applicable to my research 6 2 8 40 538
37.5% 66.7% 42.1% 29.0% 29.3%
Total respondent count
(Percentages sum to 100%)
16 3 19 138 1834
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: My institution provides adequate resources to support cross-institutional research collaborations. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 34 545
12.5% 0.0% 10.5% 24.8% 29.7%
Strongly disagree 3 1 4 13 198
18.8% 33.3% 21.1% 9.5% 10.8%
Disagree 3 0 3 13 171
18.8% 0.0% 15.8% 9.5% 9.3%
Neutral 2 0 2 27 206
12.5% 0.0% 10.5% 19.7% 11.2%
Agree 1 0 1 11 188
6.3% 0.0% 5.3% 8.0% 10.3%
Strongly agree 0 0 0 2 42
0.0% 0.0% 0.0% 1.5% 2.3%
Not applicable to my research 5 2 7 37 484
31.3% 66.7% 36.8% 27.0% 26.4%
Total respondent count
(Percentages sum to 100%)
16 3 19 137 1834
100.0% 100.0% 100.0% 100.0% 100.0%

5.1. Research: In general, I am satisfied with my institutionís support for my research needs. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 1 3 22 200
5.4% 12.5% 6.7% 5.0% 3.3%
Strongly disagree 7 1 8 36 686
18.9% 12.5% 17.8% 8.2% 11.3%
Disagree 7 2 9 60 1022
18.9% 25.0% 20.0% 13.7% 16.9%
Neutral 9 1 10 114 1448
24.3% 12.5% 22.2% 26.1% 23.9%
Agree 2 0 2 110 2009
5.4% 0.0% 4.4% 25.2% 33.2%
Strongly agree 1 0 1 17 394
2.7% 0.0% 2.2% 3.9% 6.5%
Not applicable to my research 9 3 12 78 295
24.3% 37.5% 26.7% 17.8% 4.9%
Total respondent count
(Percentages sum to 100%)
37 8 45 437 6054
100.0% 100.0% 100.0% 100.0% 100.0%

5.2. Do you conduct research you consider to be data-intensive research? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
No 27 8 35 361 3873
73.0% 100.0% 77.8% 80.6% 63.2%
Yes 10 0 10 87 2260
27.0% 0.0% 22.2% 19.4% 36.8%
Total respondent count
(Percentages sum to 100%)
37 8 45 448 6133
100.0% 100.0% 100.0% 100.0% 100.0%

5.3. How much data per year do you generate? Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 2 0 2 8 140
40.0% 0 40.0% 29.6% 24.6%
< 1 terabyte (TB) 1 0 1 9 230
20.0% 0 20.0% 33.3% 40.5%
1Ė10 TB 2 0 2 9 146
40.0% 0 40.0% 33.3% 25.7%
>10Ė100 TB 0 0 0 1 45
0.0% 0 0.0% 3.7% 7.9%
>100 TBĖ1 petabyte (PB) 0 0 0 0 6
0.0% 0 0.0% 0.0% 1.1%
> 1 PB 0 0 0 0 1
0.0% 0 0.0% 0.0% 0.2%
Total respondent count
(Percentages sum to 100%)
5 0 5 27 568
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I have adequate network bandwidth available to conduct my research activities. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 6 106
10.0% 0 10.0% 7.3% 4.8%
Strongly disagree 1 0 1 10 135
10.0% 0 10.0% 12.2% 6.1%
Disagree 0 0 0 5 234
0.0% 0 0.0% 6.1% 10.6%
Neutral 4 0 4 19 334
40.0% 0 40.0% 23.2% 15.1%
Agree 2 0 2 25 1032
20.0% 0 20.0% 30.5% 46.5%
Strongly agree 1 0 1 9 268
10.0% 0 10.0% 11.0% 12.1%
Not applicable to my research 1 0 1 8 108
10.0% 0 10.0% 9.8% 4.9%
Total respondent count
(Percentages sum to 100%)
10 0 10 82 2217
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I have adequate data storage for my research initiatives. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 6 71
0.0% 0 0.0% 7.4% 3.2%
Strongly disagree 3 0 3 11 229
30.0% 0 30.0% 13.6% 10.3%
Disagree 3 0 3 9 311
30.0% 0 30.0% 11.1% 14.0%
Neutral 1 0 1 17 264
10.0% 0 10.0% 21.0% 11.9%
Agree 2 0 2 27 1003
20.0% 0 20.0% 33.3% 45.2%
Strongly agree 0 0 0 6 283
0.0% 0 0.0% 7.4% 12.8%
Not applicable to my research 1 0 1 5 58
10.0% 0 10.0% 6.2% 2.6%
Total respondent count
(Percentages sum to 100%)
10 0 10 81 2219
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: Most of my research data are stored in a cloud-based/virtual environment. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 4 65
0.0% 0 0.0% 4.9% 2.9%
Strongly disagree 1 0 1 8 531
10.0% 0 10.0% 9.8% 24.1%
Disagree 2 0 2 21 650
20.0% 0 20.0% 25.6% 29.5%
Neutral 3 0 3 13 212
30.0% 0 30.0% 15.9% 9.6%
Agree 3 0 3 18 460
30.0% 0 30.0% 22.0% 20.8%
Strongly agree 0 0 0 9 157
0.0% 0 0.0% 11.0% 7.1%
Not applicable to my research 1 0 1 9 132
10.0% 0 10.0% 11.0% 6.0%
Total respondent count
(Percentages sum to 100%)
10 0 10 82 2207
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: IT professionals are proactive rather than reactive in responding to my research computing needs. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 7 156
0.0% 0 0.0% 8.5% 7.0%
Strongly disagree 5 0 5 16 476
50.0% 0 50.0% 19.5% 21.5%
Disagree 2 0 2 12 535
20.0% 0 20.0% 14.6% 24.1%
Neutral 1 0 1 21 467
10.0% 0 10.0% 25.6% 21.1%
Agree 0 0 0 9 277
0.0% 0 0.0% 11.0% 12.5%
Strongly agree 1 0 1 5 88
10.0% 0 10.0% 6.1% 4.0%
Not applicable to my research 1 0 1 12 218
10.0% 0 10.0% 14.6% 9.8%
Total respondent count
(Percentages sum to 100%)
10 0 10 82 2217
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: The wait time for research computing consultation assistance is too long. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 11 348
10.0% 0 10.0% 13.4% 15.7%
Strongly disagree 1 0 1 3 129
10.0% 0 10.0% 3.7% 5.8%
Disagree 0 0 0 8 337
0.0% 0 0.0% 9.8% 15.2%
Neutral 3 0 3 25 557
30.0% 0 30.0% 30.5% 25.2%
Agree 1 0 1 12 303
10.0% 0 10.0% 14.6% 13.7%
Strongly agree 2 0 2 7 108
20.0% 0 20.0% 8.5% 4.9%
Not applicable to my research 2 0 2 16 428
20.0% 0 20.0% 19.5% 19.4%
Total respondent count
(Percentages sum to 100%)
10 0 10 82 2210
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: Communication between my research team and IT professionals regarding RC needs is adequate and appropriate. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 3 35
0.0% 0 0.0% 12.0% 6.3%
Strongly disagree 1 0 1 3 99
20.0% 0 20.0% 12.0% 17.8%
Disagree 2 0 2 4 101
40.0% 0 40.0% 16.0% 18.2%
Neutral 1 0 1 5 119
20.0% 0 20.0% 20.0% 21.4%
Agree 0 0 0 4 119
0.0% 0 0.0% 16.0% 21.4%
Strongly agree 0 0 0 0 25
0.0% 0 0.0% 0.0% 4.5%
Not applicable to my research 1 0 1 6 57
20.0% 0 20.0% 24.0% 10.3%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 555
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: IT professionals play an integral part in providing research computing services for me/my research team. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 2 33
0.0% 0 0.0% 8.0% 6.0%
Strongly disagree 2 0 2 7 168
40.0% 0 40.0% 28.0% 30.5%
Disagree 2 0 2 5 112
40.0% 0 40.0% 20.0% 20.3%
Neutral 1 0 1 4 78
20.0% 0 20.0% 16.0% 14.2%
Agree 0 0 0 1 64
0.0% 0 0.0% 4.0% 11.6%
Strongly agree 0 0 0 2 37
0.0% 0 0.0% 8.0% 6.7%
Not applicable to my research 0 0 0 4 59
0.0% 0 0.0% 16.0% 10.7%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 551
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I have enough computational resources at my disposal to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 4 24
20.0% 0 20.0% 16.0% 4.3%
Strongly disagree 0 0 0 2 80
0.0% 0 0.0% 8.0% 14.5%
Disagree 1 0 1 3 93
20.0% 0 20.0% 12.0% 16.8%
Neutral 1 0 1 9 104
20.0% 0 20.0% 36.0% 18.8%
Agree 2 0 2 5 182
40.0% 0 40.0% 20.0% 32.9%
Strongly agree 0 0 0 1 47
0.0% 0 0.0% 4.0% 8.5%
Not applicable to my research 0 0 0 1 23
0.0% 0 0.0% 4.0% 4.2%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 553
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I have enough data storage resources at my disposal to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 5 30
20.0% 0 20.0% 20.0% 5.4%
Strongly disagree 2 0 2 5 90
40.0% 0 40.0% 20.0% 16.3%
Disagree 0 0 0 1 87
0.0% 0 0.0% 4.0% 15.7%
Neutral 1 0 1 5 77
20.0% 0 20.0% 20.0% 13.9%
Agree 1 0 1 7 191
20.0% 0 20.0% 28.0% 34.5%
Strongly agree 0 0 0 1 61
0.0% 0 0.0% 4.0% 11.0%
Not applicable to my research 0 0 0 1 17
0.0% 0 0.0% 4.0% 3.1%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 553
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I have enough visualization resources at my disposal to conduct my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 7 77
20.0% 0 20.0% 28.0% 14.0%
Strongly disagree 1 0 1 3 98
20.0% 0 20.0% 12.0% 17.8%
Disagree 1 0 1 3 90
20.0% 0 20.0% 12.0% 16.3%
Neutral 1 0 1 4 80
20.0% 0 20.0% 16.0% 14.5%
Agree 1 0 1 5 91
20.0% 0 20.0% 20.0% 16.5%
Strongly agree 0 0 0 2 20
0.0% 0 0.0% 8.0% 3.6%
Not applicable to my research 0 0 0 1 95
0.0% 0 0.0% 4.0% 17.2%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 551
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: My institution provides adequate resources for data backup/restore in the event of loss or corruption. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 1 0 1 6 82
20.0% 0 20.0% 24.0% 14.8%
Strongly disagree 3 0 3 7 140
60.0% 0 60.0% 28.0% 25.3%
Disagree 0 0 0 3 97
0.0% 0 0.0% 12.0% 17.5%
Neutral 1 0 1 6 67
20.0% 0 20.0% 24.0% 12.1%
Agree 0 0 0 2 114
0.0% 0 0.0% 8.0% 20.6%
Strongly agree 0 0 0 0 30
0.0% 0 0.0% 0.0% 5.4%
Not applicable to my research 0 0 0 1 24
0.0% 0 0.0% 4.0% 4.3%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 554
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: Overall, I have the IT cyberinfrastructure resources and support I need to effectively pursue my research. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 4 40
0.0% 0 0.0% 16.0% 7.3%
Strongly disagree 2 0 2 3 109
40.0% 0 40.0% 12.0% 19.8%
Disagree 1 0 1 2 103
20.0% 0 20.0% 8.0% 18.7%
Neutral 1 0 1 8 116
20.0% 0 20.0% 32.0% 21.1%
Agree 0 0 0 3 125
0.0% 0 0.0% 12.0% 22.7%
Strongly agree 0 0 0 1 30
0.0% 0 0.0% 4.0% 5.5%
Not applicable to my research 1 0 1 4 27
20.0% 0 20.0% 16.0% 4.9%
Total respondent count
(Percentages sum to 100%)
5 0 5 25 550
100.0% 0 100.0% 100.0% 100.0%

5.4. Data: I am generally satisfied with the provision of research computing technologies at my institution. Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Donít know 0 0 0 3 69
0.0% 0 0.0% 3.7% 3.1%
Strongly disagree 3 0 3 10 279
30.0% 0 30.0% 12.2% 12.6%
Disagree 4 0 4 13 391
40.0% 0 40.0% 15.9% 17.7%
Neutral 1 0 1 23 541
10.0% 0 10.0% 28.0% 24.5%
Agree 0 0 0 17 729
0.0% 0 0.0% 20.7% 33.0%
Strongly agree 1 0 1 8 137
10.0% 0 10.0% 9.8% 6.2%
Not applicable to my research 1 0 1 8 66
10.0% 0 10.0% 9.8% 3.0%
Total respondent count
(Percentages sum to 100%)
10 0 10 82 2212
100.0% 0 100.0% 100.0% 100.0%

For the next set of questions, respondents were asked to rate themselves on a scale of 0Ė100.

6.1a. Disposition towards IT Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Reluctant vs. Enthusiast Mean 72.7 72.8 72.7 72.9 71.9
SD 22.9 27.8 23.7 23.4 22.6
N 134 25 159 2098 11139
Late adopter vs. Early adopter Mean 62.3 60.7 62.1 62.5 61.4
SD 26.2 29.8 26.7 26.4 25.6
N 129 24 153 2042 10882
Technophobe vs. Technophile Mean 68.0 61.4 66.9 63.9 63.9
SD 24.3 33.1 25.8 24.6 24.0
N 124 23 147 1923 10440
Skeptic vs. Cheerleader Mean 64.5 56.7 63.3 63.6 61.0
SD 24.7 30.2 25.6 24.5 24.0
N 122 21 143 1982 10508
By-the-book vs. Experimenter Mean 67.6 68.3 67.7 65.6 64.8
SD 21.3 26.7 22.1 23.1 22.4
N 128 24 152 2005 10686
Critic vs. Supporter Mean 65.2 61.2 64.6 67.2 65.0
SD 25.7 26.9 25.9 24.1 23.5
N 124 24 148 1992 10572
Conservative vs. Radical Mean 63.2 59.2 62.6 56.9 56.3
SD 18.7 19.8 18.9 21.1 20.2
N 117 21 138 1878 9855

6.1b. Attitude towards IT Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Dissatisfied vs. Satisfied Mean 63.5 58.1 62.6 68.6 65.7
SD 23.9 26.7 24.4 21.7 20.7
N 123 24 147 2047 10869
Discontent vs. Content Mean 63.2 56.8 62.1 66.9 64.1
SD 23.5 28.7 24.4 21.7 20.7
N 119 23 142 2004 10601
Perturbed vs. Pleased Mean 62.8 57.1 61.9 66.9 63.9
SD 23.7 29.7 24.7 22.1 21.2
N 119 21 140 1975 10433
Burdensome vs. Beneficial Mean 65.7 62.9 65.3 70.5 67.6
SD 24.2 30.7 25.2 23.8 23.3
N 128 23 151 2021 10722
Useless vs. Useful Mean 72.6 67.3 71.7 75.0 73.4
SD 22.9 28.8 23.9 22.7 21.6
N 126 24 150 2029 10762
Distraction vs. Enhancement Mean 68.3 65.4 67.9 70.1 67.1
SD 22.3 29.1 23.3 23.9 23.4
N 123 21 144 2004 10568

6.1c. Usage of IT Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Never connected vs. Always connected Mean 73.1 70.8 72.7 76.7 77.1
SD 23.0 28.2 23.8 22.7 21.9
N 130 26 156 2096 11238
Peripheral vs. Central Mean 71.0 62.9 69.7 70.0 70.5
SD 22.4 25.4 23.0 22.3 21.8
N 121 24 145 1954 10647
Old media vs. New media Mean 67.9 63.0 67.1 69.1 68.1
SD 22.8 28.9 23.8 21.8 21.2
N 125 24 149 1991 10627
Infrequent vs. Frequent Mean 75.8 69.6 74.8 76.6 77.0
SD 22.0 29.9 23.5 22.5 21.8
N 129 25 154 2043 11042

6.2. Gender Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Male 52 2 54 854 5357
38.2% 7.7% 33.3% 38.4% 44.9%
Female 79 24 103 1328 6224
58.1% 92.3% 63.6% 59.7% 52.2%
Other 1 0 1 3 20
0.7% 0.0% 0.6% 0.1% 0.2%
Prefer not to answer 4 0 4 40 326
2.9% 0.0% 2.5% 1.8% 2.7%
Total respondent count
(Percentages sum to 100%)
136 26 162 2225 11927
100.0% 100.0% 100.0% 100.0% 100.0%

6.3. Age Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Prefer not to answer 11 3 14 121 759
8.0% 11.5% 8.6% 5.5% 6.4%
Under 50 48 10 58 916 5286
35.0% 38.5% 35.6% 41.4% 44.8%
50 or older 78 13 91 1174 5767
56.9% 50.0% 55.8% 53.1% 48.8%
Total respondent count
(Percentages sum to 100%)
137 26 163 2211 11812
100.0% 100.0% 100.0% 100.0% 100.0%

6.4. Faculty load area Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
Agriculture and natural resources 2 0 2 20 396
1.5% 0.0% 1.2% 0.9% 3.3%
Biological/life sciences 12 1 13 169 1029
8.8% 3.8% 8.0% 7.6% 8.6%
Business, management, marketing 7 1 8 190 1117
5.1% 3.8% 4.9% 8.5% 9.4%
Communications/journalism 8 1 9 138 561
5.9% 3.8% 5.6% 6.2% 4.7%
Computer and information sciences 11 2 13 214 654
8.1% 7.7% 8.0% 9.6% 5.5%
Education, including physical education 12 4 16 189 1419
8.8% 15.4% 9.9% 8.5% 11.9%
Engineering and architecture 4 1 5 46 674
2.9% 3.8% 3.1% 2.1% 5.7%
Fine and performing arts 8 1 9 118 742
5.9% 3.8% 5.6% 5.3% 6.2%
Health sciences, including professional programs 8 0 8 236 1664
5.9% 0.0% 4.9% 10.6% 14.0%
Humanities 20 5 25 290 1604
14.7% 19.2% 15.4% 13.0% 13.5%
Liberal arts/general studies 17 1 18 217 1053
12.5% 3.8% 11.1% 9.7% 8.8%
Manufacturing, construction, repair, or transportation 1 0 1 45 80
0.7% 0.0% 0.6% 2.0% 0.7%
Physical sciences, including mathematical sciences 18 1 19 290 1210
13.2% 3.8% 11.7% 13.0% 10.2%
Public administration, legal, social, and protective services 1 0 1 36 214
0.7% 0.0% 0.6% 1.6% 1.8%
Social sciences 16 0 16 235 1759
11.8% 0.0% 9.9% 10.6% 14.8%
Other 26 13 39 308 1068
19.1% 50.0% 24.1% 13.8% 9.0%
Total respondent count 136 26 162 2227 11907

6.5. Ethnicity Credit
Noncredit
City College of San
Francisco
AA institutions
All US institutions
White 90 18 108 1687 9254
65.7% 69.2% 66.3% 76.7% 78.6%
Black/African American 3 0 3 88 382
2.2% 0.0% 1.8% 4.0% 3.2%
Hispanic/Latino 13 0 13 138 536
9.5% 0.0% 8.0% 6.3% 4.6%
American Indian/Native/Alaskan 1 0 1 28 134
0.7% 0.0% 0.6% 1.3% 1.1%
Asian/Pacific Islander 23 4 27 94 616
16.8% 15.4% 16.6% 4.3% 5.2%
Other 7 0 7 42 189
5.1% 0.0% 4.3% 1.9% 1.6%
Prefer not to answer 11 4 15 193 989
8.0% 15.4% 9.2% 8.8% 8.4%
Total respondent count 137 26 163 2200 11773