Dealing with Conflict Effectively

Do you ever find yourself in conflict situations that you’re not sure how to handle? Do you ever feel frustrated that people are not understanding what you’re trying to communicate? This interactive workshop will provide you with the basic tools and techniques for resolving conflicts with individuals or groups—whether they be supervisors, colleagues, subordinates, customers, or family members. Learn how to:

• assess your own style in dealing with conflict
• identify key words to use or avoid in various situations
• understand the effect of nonverbal signals in conflict situations
• identify 5 different conflict resolution styles
• know when to use the 5 conflict resolution styles effectively in different situations
• create “win-win” outcomes when conflict arises

Hands-on exercises and a self-assessment instrument are included.

Instructor Yael Schy is a dynamic speaker, trainer and facilitator known for her creative approach to learning. Ms. Schy has a Master’s Degree in Social Work with an emphasis in Community Organization, graduate certifications in Organizational Psychology and Training/Human Resource Development, and a Bachelor’s Degree in Psychology and Theater Arts. She is principal of Dramatic Strides Consulting, specializing in communication skills, team building and creative decision-making techniques that help people and organizations to move forward by leaps and bounds.

Yael has over 20 years of experience as a manager, and has spent more than 30 years as a performer and teacher in theater and dance. She brings a unique perspective by incorporating her theater and dance experience into active communication skills training and team building in the workplace. She has a demonstrated track record in assessing communication needs of both individuals and organizations and in developing innovative strategies that meet personal and business goals