Communication That Works:
Being Direct & Clear; Saying What You Want to Say in a Positive Way

Study positive communication skills, effective listening techniques, strategies to handle conflict, ways to communicate assertively, and other topics related to good communication. Explore verbal and body language, what comprises good communication, dysfunctional communication under stress, the importance of listening, and effective speaking. Obtain tips on handling conflicts.

Instructor TODD WRIGHT, Ombudsman for SF HSA, FCS, has a Master's Degree in Communications. He has participated in dispute resolution as a professional mediator and ombudsman for 15 years. He has worked in juvenile diversion programs, victim assistance, custody and visitation, and child welfare. Todd has taught college-level courses in public speaking and in interpersonal, small group, and organizational communication.