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Library
Automation Services |
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50 Phelan Ave, R519
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San Francisco, CA 94112 ●
(415) 452-5500 ●
libauto@ccsf.edu |
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Innovative Interfaces,
Inc. Tips |
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To Report A III Problem: |
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1. Call us and ask for Julia, Dana, or Oanh
2. Describe the problem, what you did, what you would expect, and what you
have encountered.
3. Provide the record number. For example, item record begins with i,
and patron record begins with p. Besides the record, please provide
either title or the patron name. Please remember that barcode is no longer
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Frequently Asked Questions: |
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Question: What do I do if I’ve forgotten my user
name, ‘initials’ or passwords?
Answer: Call us.
Question: When do I need to consult my department coordinator before
I call Automation, and when do I just call Automation without the need of
consulting the coordinator?
Answer: For changes in settings such as templates or macros, consult
with the departmental coordinator first. Changes in settings affect everyone using the same module.
Question: Who do I call to add a new Location Code?
Answer: Call Karen Saginor at x5522
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Resources |
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1. CSDirect
This site,
created by III, provides information for customers about their software,
workshops and training, tutorials, user guides and manuals:
http://csdirect.iii.com
Login: ccsf
Password: call us.
The
following links on CSDirect are particularly helpful.
a.
There are tutorials on:
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Course Reserve (creating, editing,
deleting records)
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Basic Circulation Functions
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Serials Holdings
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WebOpac.
For a
complete list of tutorials, go to:
http://csdirect.iii.com/tutorials/
b.
There are many manuals and training guides available online. To see
a complete list, go to:
http://csdirect.iii.com/documentation/training/english/index.shtml
2. Library
Intranet
This site
was created and is updated by CCSF library staff. Karen Saginor has
created many very useful documents including step-by-step instructions
for Acquisitions, Cataloging and Reserves. There is also information
about location codes, performing an inventory, and Create Lists Help.
Check it out at:
http://www.ccsf.edu/Library/intranet/staff2.html
For the
password, call us.
3. III
Users Group
An
international organization of member libraries that use III.
http://innovativeusers.org/
User Name: iug.
For password, call us.
a. The
archives database is searchable by subject, and designed for users to
look for other previous users’ discussions on III implementation issues,
hardware, system management, online catalog and staff functions –
Cataloging, Circulation, Acquisitions and Serials control:
http://innovativeusers.org/list/archives/
b. To post
a question or voice a concern about III functionality, send an email to:
innopac@innopacusers.org
c. To
subscribe to the IUG listserv for the on-going discussions about the III
system, click on:
http://www.innopacusers.org/mailman/listinfo/innopac
d. Annual
conferences:
2008:
April 29-May 2, Washington DC, Omni Shoreham Hotel
2009:
May 17-20, Anaheim, CA, Hilton Anaheim
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