Eight departments comprise the ITS Department. Doug Re is the ITS Director.
- First contact when faculty and staff encounter problems using computers in campus offices or need passwords reset. The Help Desk may be reached at (415) 239-3711, the Help Desk web site or email them directly at
helpdesk@ccsf.org
. The Help Desk Staff:
- James Rogers, Help Desk Supervisor
- Paula Yee , Help Desk Technical Support
- Allen Lin, Help Desk Technical Support
- Alan Lee, Student Lab Aide
- Responsible for networking connections among computers on the CCSF campuses and providing internet access to them. This division also manages and troubleshoots the CCSF phone systems. Networking Staff:
- Tim Ryan, Network Manager
- Benton Chan
- Glen Van Lehn
- Jim Tang
- Luis Muniz-Maya
 Top
The desktop division manages CCSF desktop computers and software, and provides technical support for faculty and staff. This division installs CCSF-approved software applications to on-campus desktops and enact various e-mail and other internet-related accounts. Desktop Staff:
- Robert Lam, PC Support Manager
- Shirley Barger, Systems Administrator
- Anne Morris, Systems Administrator
Contact the following personnel for on-site technical support:
|
Chinatown/Southeast/Evans |
Downtown |
John Tam |
|
Dorothy Wong |
|
|
Mission |
John Adams |
Michael Bravo |
Inez Gordon |
|
Ocean |
Gough |
Allen Lin |
Paula Yee |
- This division is responsible for producing and processing various reports, lists, and forms, including census lists, midterm and final grade report forms, teacher evaluation forms, add code forms, and labels. Operations staff:
- Marvin Berrios, Operations Analyst
- Anamaria Soto, Operations Administrator
- José Sosa, Computer Operator
Top - This division provides programming support for software applications purchased by CCSF, ensuring that each application works properly in the given environment and with the database at hand. Programming division also maintains and upgrades Banner.
Programming Staff:
- James Hsiao, Administrative Programming Manager
- Frank Morales, DBA Administrator
- Shirley Barger, DBA Administrator
- Paul Downing, Banner-Student Programmer
- Sheila Pontanares, Banner-Financial Aid Programmer
- Mario Insigne, Banner-Human Resource Programmer
- Bernice Iwamato, Banner-Finance Programmer
- Connie Wong, Banner-Web Programmer
- Joe Jah, Web Master
- Denis Yap, Payroll
- Tai Luong, Accounts Receivable
- John Wills
- This division provides office management support for the department.
- Ruri Saito, Senior Management Assistant
- Virginia Chan, Senior Clerk-Typist
- Sandra Hom, Clerk-Typist
Top
- The ETO supports the use of technology for teaching and learning. ETO develops college-wide guidelines and standards regarding educational technology, and oversees and implements the Education Technology Plan. The ETO includes: Technology Learning Center, Technology-Mediated Instruction / Distance Learning.
Mamie How is the ETO Dean.
- Provides technical and administrative support to City College of San Francisco faculty using technology in teaching and learning. The TMI Staff:
- Janet Willett, Coordinator
- Jose Gil, Senior Programmer, Server Administrator
- Violet Hanada, IT Administrator, Web and Tech Support
- Jambi Kahahu, Distance Learning Manager
- Provides technological training and support to faculty and staff. TLC Staff:
- Carol Reitan, Coordinator
- Vic Fascio, Senior Trainer
Top
|
